Business ProfileforExplore Industries

I found our pool builder (Riverstone Pools) through Imagine/Leisure Pools when they featured them on their Instagram. We’re 17-months post-completion and every single aspect of Riverstone Pools’ installation has required repair, remediation, or replacement. In 2022 it was the coping grout, paver deck, skimmer, drainage and hardscaping. March 2023, we had our gas company out to evaluate the meter for a generator. That’s when we found out the gas line the builder ran for our pool heater was full of code violations and unsafe for use. After we contacted the State, Riverstone disclosed their sub didn’t have his plumber’s license. Then the State inspector informed us that Riverstone Pools had never completed a second rough-in or final electrical inspection on our property. We discovered this in March 2023; hand-off for our pool was May 11, 2022. For nearly 11 months we’d been using a pool with a hazardous gas line and uninspected electrical thanks to Riverstone Pools. The State’s public permit search shows our builder had multiple open permits over two years old for properties with finished builds that never had final electrical inspections. Several permits expired this year without final inspections completed. Leisure takes care to add the disclaimer that these aren’t “their” builders, but the fact is both Leisure and Imagine are readily promoting and marketing the work of these builders on their social media, website, booklets, and blogs. Our builder claimed he'd shown Imagine my photos and they wanted to feature us. We said no given the problems with their install. The builder took drone photos when we weren't home and used them for marketing; we later found out from the FAA the builder had neither the license or registration to take drone photos. I can’t understand how a builder that neglects such critical aspects of construction ended up featured in Leisure/Imagine's advertisements, let alone in their dealer network. Would never recommend this company.