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Complaint Details
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Initial Complaint
03/05/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I was trying to refinance my home because my roof needs replacing. I called Daniel Hood Roofing asking if they would come out and give me a quote. They came out 11/28/2022. I explained I was trying to refinance my house and was looking for a quote. Larry Bennett took the measurements and wrote me a quote. He asked me to sign it to show the quote was locked in thru February 2023, when my refinance was to be completed. I explained I was calling a couple of other companies for quotes as well. He said he understood. Well my refinancing fell through and I contacted the company to let them know. They turned around and said what I had signed was a contract and I owe them $4,000 for them coming out to give me a quote. I told the company that Larry said what I signed was to lock the price in. They said no and demanded payment immediately. I told them I'm going to have to flip my chapter 13 to a chapter 7 bk then. But that was a bait and switch. Very misleading! They were argumentative and not willing to back off. This isn't right. They should've told me prior to coming to my house that if I didn't pick them I'd have to pay a fee. No other company that I've called has charged me a fee for a quote. They should have clarified this prior to coming out and wasting my time.
Business response
03/20/2023
*** ******
We have a contract that you signed with us. On the contract, the cancellation fee and how to cancel is listed on the back of your copy. We will pursue our valid contract.
We wish you well with your new provider.
****** ****
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.