11 Customer Reviews
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Review from Ian C
1 star08/17/2024
Bought a used 2023 GMC 1500. It has been nothing but issues since I got it. I’ve taken it back for repairs 5 times in 60 days. The dealership has had the truck around 12 days in that time. Various issues on an almost $60,000 truck. Also the tailgate started opening and I lost around $2,000 in tools. It is currently back at the dealership for more repairs. They are saying they caused these current issues but I did ask them to buy the truck back or give me a”deal” on a trade. They offered me almost $5000 less than I paid for it and $0 on movement on another truck that I liked. All this to say, anyone looking to buy from this dealership should think twice. Their after sale service isn’t great. I’ve talked to almost every manager here, only one was polite but none were willing to see this situation from my point of view. Which is I have a 60k truck that I can’t trust to take me and my family around in. Absurd, I will do whatever I am able to tell everyone I know and people I don’t know about how terrible my experience has been here. DO NOT BUY HERE IF YOU LIKE A DECENT CUSTOMER SERVICE EXPERIENCE.Review from Yainely H
1 star07/30/2024
Brad B******* discriminates Latin woman's and overcharges them. In a quote disagreement Brad answer was "I don't care". Brad is Racist and has an offensive behavior. I asked to speak with the Manager which at that time was Jeff B*** the Assistant Manager and expressed how uncomfortable this person made me feel. Jeff also informed me of the incorrect quote that Brad gave me overcharging me. I'm a well-educated woman with a master's degree and Racism it's not tolerated. Brad B******* from Serra Chevrolet of Nashville needs to be terminated.Review from Sharon S
1 star01/16/2024
I bought a 2015 Tahoe used didn't drive it 6 months transmission went out no warning at all paid 5000 to ****** transmission for a rebuild transmission. Had issues several times do I towed it to Serra Chevrolet Nashville TN dealership where I purchased it to get a opinion on why I heard a knocking noise they said it's the transmission again so ****** picked it up said it wasn't that but did what Serra I suggest because I had warranty. Did another diagnostic test again now it the engine but the same sound I heard at beginning I am upset frustrated can't g t an help cay with ,11,000 but still owe 21,000 loan to credit union haven't drove car since October 2023 I guess I over paid for vehicle now I'm without a vehicle no help it cod 14,000 for transmission car value,11,000 owe 21,000nscise I only had it a year. I guess I have to due the dealership for over price vehicle and was sold a lemon.Review from Brian B
5 stars11/30/2023
Gabriel W**** was awesome in the sales process. I am impressed with his dedication to customers and his transparency. He did not hide anything concerning the sale and by the time we finished dealing, I felt that I was in excellent hands concerning my purchase. Thanks, Serra and Gabe, and everyone involved, for the great service! Highly recommended by this customer.Review from Quincey F
1 star03/21/2023
3 years ago Salesman Mark M******* promised with a we owe signed sheet 2 rear jump seats for a used 2015 Chevrolet Colorado. I have been with contact with him off an on with him telling me he’s searching finally this yr I re followed up with him and he offered me $100 dollars which is nowhere near the cost of 2 rear jump seats. I told him this and with me wanting to contact the bbc and his manager he offered me $200 dollars which is still not enough. I sent him a signed copy of agreement and he told me he didn’t write 2 and would never basically saying we altered what he wrote even though the handwriting and kinds of pen used is the same. He explained the truck had one jump seat and only needed one more which is not true then told me how does he know we didn’t take the one out which makes no sense why we take out a seat to get 2. I’ve never been so upset in my life and plan to never let anyone I know do business with this dealership as well as continue to fight this.Review from Tony J
1 star12/27/2022
This is the second GM Dealer in Nashville that has zero regard for the customer after a sale. After having a transmission problem on a 2017 6-speed transmission, (my last truck before was a 2017 with an 8-speed transmission). Research had provided many discussions on the 8-speed from 2017 through 2022. GM knows about this problem. Knowing that I decided to stick with a used vehicle (after many GM products) First during purchase, they told me the 6-speed had no issues. Now out of factory warranty and extended warranty sold by the dealer (should have known) the transmission still jerks and stutters while shifting. After a while I gained confidence in the dealer. That person has since left. Fast forward, they have done all of my repairs on this truck and a XT5 Cadillac I own thinking that if the transmission failed, they would be there to help with GM. In September, I had them replace a battery in the truck (probably the first). When I picked the truck up, I noticed the radio would change channels by itself. It took me weeks to reach someone after finally I talked with the dealer Service Manage. He suggested I bring the truck in a leave for at least a week plus pay a diagnostic fee up front with no idea of repair cost. He also noted that all radios in that vintage had the same problem. I've tried others at the dealership even reaching out to the owner. GM has also been involved. After 3-months dealing with both the dealer and GM, no repair attempts (unless I pay the fee) have been offered. Last GM in this household.Review from Thomas Z
1 star08/16/2022
The service department has questionable business ethics. After a long experience trying to resolve a vibration issue the service manager told me that there was something causing the vibration in our GMC Yukon XL Denali, but there may not be a remedy. Then after I contacted GMC Corporate he changed his mind and said the vehicle operates as designed. I was unaware that GMC builds vehicles to perform this way! Beware of the service department at Serra GMC!!
Serra Chevrolet Buick GMC of Nashville Response
08/18/2022
I'm quite surprised and disappointed to see that ******** is of this opinion, especially concerning our business ethics, as I was able to have GM authorize over $8500.00 in repairs for no-charge to him, as his vehicle is a 2016 Yukon with 69,000 miles and was well out of any warranty coverage. We had performed a prior transmission repair and finally a transmission replacement for a transmission shudder issue, both at no-charge. ******** stopped in once again with a concern of a slight vibration at/above 70MPH that's similar to a tire out-of-balance condition. We road-tested together and I explained that such a vibration is considered a normal condition. This is a typical characteristic of this vehicle design, as this model has a stiff suspension and 22-inch wheels that have little vibration absorption. Any improvement attempts would start with a road-force tire balance and possibly tire replacement, with both at his expense, and most likely would NOT improve the condition. He agreed that further action would not be wise. We had a nice conversation during which he mentioned nothing of his dissatisfaction and we parted ways. Ed Z******, Service ManagerCustomer Response
08/22/2022
Fact corrections:
1. The problem began when the vehicle had less than 40,000 miles. Repeated attempts by Serra Chevrolet did not resolve the issue, which was diagnosed by their technician. Serra Chevrolet acknowledged there was a problem, which still exists today. If there was a problem then and the same issues are present today, why is it considered normal today when it was a problem earlier.
2. The problems occurs at speeds above 35 mph.
3. To say that this is typical of a vehicle of this design is questionable as the vehicle did not have this "characteristic" until about 40,000 miles.
4. The tires were balanced, and wheels aligned, per Serra Chevrolet at my expense. The tires all have about 15,000 miles on them. This had no effect on the problem.
5. Phone conversations with other service departments suggest there is an issue and this is not normal.
It is hard to accept the statement that GMC builds and sells vehicles with these normal issues.Review from Rolanda W.
1 star07/26/2022
Serra Chevrolet Buick GMC of Nashville
Jul 26, 2022
*****
I have been going to Serra for over 12 years and I have been overcharged for years. Dont use this dealership. I will not be coming back. I was charged 249 dollars because Technician did not want to work on my car until it was detailed. I have spent over 8 000 dollars this year alone at this service department. I am paying good money for a service it isn't there business what I have in my car. Just getting over on women!
Serra Chevrolet Buick GMC of Nashville Response
08/01/2022
********** had her 2010 Chevy Camaro towed in for a seat back not functioning which made her vehicle unsafe to drive. Upon check in the advisor found the interior of the vehicle was stacked full and an excessive amount of trash and debris resulting in the area to be considered an unsanitary work area for technicians. We politely explained that we need the interior cleaned out prior to having a tech work inside. ********** authorized the advisor to have her car detailed. Once management reviewed the car with the detail company they declined to work in the interior for the same concerns.
Our service manager Ed Z****** attempted contact and left a detailed voice mail explaining that we could not have the interior cleaned and she would not be charged, however if she would like to come in he would show her exactly what was needed to be removed for us to be able to perform a repair. She did not reply to his voicemail and had the vehicle towed out.
********** was not charged any money on this visit.Review from Greg D
1 star05/04/2022
They sell certain parts that you can't return by putting the information in writing which I think is wrong because if they not willing to test the returned part to make sure you didn't sell a defected part, or to make sure that the part returned is tested, I call that fraudulent because no one wants to be beaten out of money when you can take back your own product resale it and still make your money.Serra Chevrolet Buick GMC of Nashville Response
05/05/2022
Thank you for bringing this to my attention ... We have signage posted that clearly states " All electrical items purchased ", in this case a seat switch has a "Non Returnable" policy if the original package has been opened as the manufacturer will not accept any returns.
Parts Mgmt.Customer Response
05/05/2022
I'm well aware of the policy that you have posted however where is the protection for the customer, if the item returned can be tested and verified to be in working condition you can put the item back in stock resale it and no one loses, so that policy only protects you and the customer loses, well thanks for replying I'll take my business elsewhere.Review from Glen K
2 stars04/08/2022
Called Serra to report an electrical problem on a 2007 Chevrolet Silverado. They said to bring it down and have it diagnosed. Got there at 6:40 a.m. in the morning since they opened at 7 a.m. A customer service person came to the driver's side window and asked what the problem was. Explained that I was told to bring it in for diagnostic service. The "diagnostic service" went out the window promptly. I was told to try replacing the ignition keys before doing anything else. I had a strong gut feeling that I was being run around but I went ahead and paid it. They charged $156 just for the keys and then said I would have to bring it back in for a "diagnostic" service and they were just too covered up to do it that day. It is a 110 mile round trip just to get to this dealership. I won't be back since I feel strongly they really don't know how to fix this problem and furthermore don't care how much trouble they cause the customer.Serra Chevrolet Buick GMC of Nashville Response
04/11/2022
*********, I'm sorry to see that you're unhappy with your visit, however I believe there are some issues with your account of the visit. All of our interactions on the service lane are recorded and I've watched the video recording of your interaction with the advisor. At 7:09am on 4/6, you entered our service lane and were promptly addressed by the service advisor. You explained that you believed you needed two keys made, as "your mechanic" had told you they were needed. The advisor told you that we couldn't be responsible if the issue wasn't repaired, as we had not performed a diagnosis. You were told prior to creation of a repair ticket that if you'd like we could diagnose it, but it couldn't be completed that day. Your response was that you "trusted your mechanic" and that all you wanted was two keys cut and programmed. The advisor again told you that we couldn't be responsible if whatever issue you were expecting to be repaired was still present. You agreed and your vehicle was taken to the service shop. At the time you took delivery of your truck after completion, you asked the advisor if he thought the vehicle was repaired and he stated that he didn't know, but again said that we couldn't be responsible if it wasn't repair, that we simply did as you asked. I apologize for any confusions and will be happy to schedule you in for a proper diagnosis at your convenience. Please feel free to contact me personally. Respectfully, Ed Z******, Service Manager, ************Customer Response
04/12/2022
The fact STILL remains that I was promised a "Diagnosis" that day and the "Diagnosis" was refused & instead the manufacture of 2 keys was encouraged. It was misleading to promise a service over the phone and then refuse to do it.
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