Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
5/15/2024 I paid $1,000 deposit & signed a contract. AFW committed to installing a wall stabilizer system with a 25 year warranty on 6/25/2024. In the process the workers mistakenly removed bricks from a portion of the wall. In trying to redo the brick, wrong size bricks were used & the work was horrible. July 19th a second brick laying effort was made with right sized bricks, but the job was awful again. I spoke with district manager again when I returned from vacation. I offered to pay in full if AFW hired a brick mason. Or I would accept $500 credit (the minimum amount a mason would accept to come out & assess a small job). The manager refused both.Customer response
07/26/2024
American Foundation & Waterproofing called me just now & agreed to $500 credit toward my invoice if I drop the complaint now with you. I am agreeing to that request.Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The floor is still uneven. Soft spots have developed. I was promised pictures of the work after it was completed and I would like those. They promised real paper pictures to review.
Business response
03/22/2024
We are in direct contact with the client and working to address all of his concernsBusiness response
04/01/2024
Did you reach out to the client and request that they respond, because we completely resolved this complaint with them? Can we contact them and have them reach out to you at this point, or is it too late?
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.