Business ProfileforChristian Brothers Automotive (Germantown)

I took my vehicle to Christian Brothers Automotive on ************************************************* for repair . When I arrived to pay for services they notified me at that moment my vehicle was vandalized. My window was broken out and the anti-theft mechanism was activated in the vehicle to make it inoperable. Christian Brother agreed to replace and reprogram the vehicle to make operable again. They said they would secure the vehicle until the window was replaced in the vehicle . The date of this incident was June 28 2022.On July 5 2022 I called Christian Brothers to check status on my vehicle . ****** the ( service advisor) advised that the glass had not arrived but the truck was working again and that hopefully they would replace the window by the end of that business day. That was on 6/5/22 @approximately 11 am . I asked why wasn't I notified ****** stated he wasn't aware no one informed me . At approximately 4:30pm ****** at Christian Brothers Automotive advised that my vehicle that was suppose to be secured in their possession had been stolen from their property. I inquired as to when the vehicle had been stolen; ****** advised he didn't know. I asked what were they going to do about replace my items, upgrades, and the vehicle itself he ( ******) said nothing, ****** does not replace vehicles. I spoke with ********** do believe is the service manager ;he rudely said talk to your insurance. I am missing a $ ****** vehicle due to their negligence. They parked the vehicle back outside after reprogramming and no window. They failed to secure the vehicle and provide extremely poor customer service as to follow-up and communication. ******* ***************** has two reports on file 2206013382ME and 2207002137ME for the mentioned 2014 Jeep ********************** Edition . They also have body cam recording of Christian Brothers Automotive accepting responsibility initially and refusing to explain after it was stolen. This location is unprofessional and negligent.