1 Customer Reviews
Review from Teja G.
1 star04/21/2022
This place is HORRIBLE! Customer service is the worst. I was told that I would receive a phone call letting me know the results of the diagnostic test ran on my vehicle. I never received a phone call updating me in anything. My car sat at this location a week before it was even looked at. When I call to get updates Jessie will not answer my phone calls. I literally call ALL day, the only way to get answers is to physically go into the shop. My car was supposedly fixed and ready for me to pick up, I never received a call notifying me that the vehicle was ready. Once again I had to physically go to the shop to find out that the car had been ready for three days. My truck had to have a alternator and battery replaced so I picked up my truck and a day later the truck starts smoking, the windows wouldn't roll down, and all the warning lights came on before the truck stalled, leaving me stranded on the side of the road. I had to have the vehicle towed back to the shop for a diagnostic test. Since having the car towed back I have been unable to reach them by phone. This is very unprofessional. Pep boys are a very unreliable company.
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