Business ProfileforAmerican Family Dentistry

I was seen for a initial dentist appointment on May 20th, 2024 for a general dental cleaning. I informed my hygienist that I was pregnant, and I was encouraged to have a deep dental cleaning at this appointment and provided a quote for the cleaning. Following the procedure the cost of the dental cleaning was almost double what I was originally quoted for. Once receiving the bill I attempted to contact to hygienist the end of June 2024 to discuss the procedure and the bill. I called and was told I would receive a call back but I never heard from them. My husband stopped in for another appointment and asked the front desk and they told him the same thing, that someone would call me to discuss in more detail, but it never happened. I had another appointment in September that I wanted to change to a general cleaning which I was told could only be done through the hygienist. I reached out to the hygienist by phone and email with no response and when attempting to coordinate with the office was told these changes could only be made through the hygienist. After several weeks I realized I was not going to hear back and ultimately paid for the bill hoping to at some point be able to change the appointment to just a general cleaning. I Received a voice mail from the hygienist in August 2024. I was later told that the type of procedure I was having done could not be changed to a general cleaning. That once I began Periodontal cleaning, they had to continue with these treatments. My frustrations are that I was not informed of this at my initial appointment. If I knew this was the course of action I would have declined. I did not consent to this treatment and take pride in how well I take care of my teeth. I am frustrated regarding the overall lack of communication and feel as I am being taken advantage of. The hygienist mistook cement for plaque which is why I am concerned I am being overcharged for deep cleaning that I do not actually need but am required to complete.