ComplaintsforThe Hershey Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a severe gluten allergy and cannot eat products that have any type of cross-contamination. I am a reader of all the fine print on the packages, and when I encountered *******'s Dark and Milk Chocolate *****'s Eggs, I was excited. This product did not have any gluten listed as an ingredient, nor did the package indicate it was made on equipment that could cause cross-contamination. I bought the product with confidence based on the package label. I could not understand why I had persistent and debilitating migraines for weeks following Easter. It was not until I visited the website and saw that NO ********* products in the ** are gluten free that I realized I was sick because of the couple of chocolate ********* eggs I was enjoying each day. I am shocked that this information is not printed on the label. It seems counter-intuitive for a consumer to check your website before making a purchase.Business response
05/06/2024
Hello *****:
Thank you for contacting The Hershey Company. We appreciate your interest in ******* MINI EGGS Candy with a Crisp Sugar Shell.
We're sorry to hear of your unfortunate experience and would like to explain that not all items that meet the criteria for gluten free are marketed with a gluten free claim, and clarify that no ******* items are currently marketed with a gluten free claim. The ******* Mini Eggs do not contain gluten ingredients and there are no gluten-containing items produced on the same equipment as the ******* Mini Eggs.
Thank you again, *****, for taking the time to write to us. We appreciate the opportunity to respond to your message.
Sincerely,
******
Consumer Representative
The Hershey CompanyInitial Complaint
07/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This hole week has been very upsetting and stressful for me. I have maintained a positive and professional role at al times. I never made the statement to anyone that I was a lead al I thought I was doing was my job what I was told not sure where the misconstrued is coming from? ****** never introduce to the new operators there first night not me or my job title my purpose or anything. ****** have made me feel like I am beneath him I never been involved in anything I never being wrote up or in trouble i am amazing hard worker a very good production operator trying do my job and make 3rd shift the best shift. How can I do that when ****** is against me I work extremely hard to get to where I am today with the company i am very proud to say that I have a good team. I'm asking is for things to be done the right way I would like for someone in upper management team to have a meeting with the hole 3rd shift 18/40 team so everyone can get a very clear understanding what's going on. I will not tolerate the disrespect or the being mistreat by my supervisor I don't have his support I just want this to be addressedBusiness response
08/16/2022
This is an internal HR issue. I forwarded the information to our HR to handle a response.Initial Complaint
04/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Congrats! You've been selected as a potential winner in the Ahold Hershey Grinchmas Sweepstakes! Please visit the link below to complete your prize claim.Failure to complete your prize claim within five (5) days will result in disqualification.https://claims.rtm.com/4e42ed80-573a-4715-9dce-8a72d90e46fc/Dec 15, 2021, 3:32 PM Dec 15, 2021, 4:02 PM I was sent this today but it does not accept my unique id On Thursday, January 20, 2022, 08:30:08 AM EST, **************** <****************> wrote:Congratulations and thank you again for completing your prize claim for the Hershey Grinchmas Social Sweepstakes.It has come to our attention that there was an error in the form that you completed and we failed to collect your gift card preference from you!Please visit the below link to select your preferred gift card options, from there we can finalize your prize and get it sent to you as soon as possible.https://claims.rtm.com/00cb0e20-fe0c-46f4-acf8-7b997522be55 Thank you, and congrats again!Jan 20, 2022, 8:51 AM ok so my unique id appears to be my email but the stores listed are not in my area can you help Jan 20, 2022, 8:52 AM Hi *****, thanks for reaching out! Our team has since fixed the issue with that field. Please try again and let us know if it works, thank you!Jan 21, 2022, 1:35 PM Pleas email **************** with any other questions, thank you!Jan 21, 2022, 1:42 PM field works but none of the stores are close to me haven't even heard of most Jan 21, 2022, 1:48 PM still have not gotten the gift card and yes I sent an emailCustomer response
04/06/2022
See Attachment/File: ********.pngBusiness response
05/09/2022
********************** <************************************>
11:34 AM (1 hour ago)
to me
Hi *****,
I am the ** Specialist tasked with responding to these types of complaints. I wanted to follow up with you regarding Case# ********. We have responded several times with the consumer, *************************, to explain why there was a prize distribution delay. The agency running the promotion, HERSHEY'S Grinchmas Sweepstakes, had to secure the gift cards individually from the local grocery store in the winner's region. It was a timely process that was not anticipated ahead of time.
All of the prizes have been distributed.
I apologize for not responding sooner. I am used to logging in to our account to respond and I do not have access to *********************** account who the complaint was originally directed to originally. **************** is a plant manager for a plant in ********* and I am not sure why this complaint was directed to her.
In closing, this case has been resolved. We also sent the consumer some coupons as a goodwill gesture.
Thanks,
************************
Global Consumer Relations
Communications Specialist
************************************
19E Chocolate Ave., Hershey, ** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.