Customer ReviewsforARS/Rescue Rooter

This company came for standard maintenance and made up a whole bunch of things that were potential dangers. Having a family and not wanting anything dangerous, I forked up 5k. They did the work and guess what; they broke the heat running into my bedroom and it is now freezing. Weeks of trying to get them here only to here; "we cannot find parking, we are leaving" or, "I don't know how to fix this". Completely crazy. Not sure how this company stays in business.

****, your feedback is valued. Our primary focus is on providing exceptional service, your feedback allows us to continually refine the customer service experience. We encourage you to contact our ***************** Team on ************ for a more detailed discussion and any assistance you may require.

This was a nightmare experience. Initial diagnosis of three clogs due to roots in sewage pipe leading to street. They were unable to remove them. They dug two trenches, one to remove initial clog. That pipe was cut in the incorrect place and did not remove the clog. Continued to do inspection and decided they needed to ***lace pipe from house to street because it was so damaged for $******* second opinion and they were able to remove the three clogs and cleaned entire pipe to street without identifying any damage. Second ******* even ran a power wash through the pipe which Aksarben said was impossible because the damage was so bad. There are roots coming in the pipes but only require a yearly cleaning. Second ******* charged $1925. He also identified a newly installed pipe portion that was misaligned and Aksarben refused to fix it. The second *******'s work was done in 4 hours. At this point I had been dealing with Aksarben for one week.Ended up paying Aksarben $5200 for work that a) didn't need to happen and b) disturbed integrity of my pipe by installing two new portions (one improperly). I suppose I'm "lucky" they didn't make me stick to last contract signed of $******* week after ceasing work, I still have a trench 15 foot deep and 3x7 wide, a pile of dirt (now mud), and caution tape with street barricades in my front yard and retaining wall bricks from the front scattered in my side yard. Requested call with manager and he never called. In trying to get in touch with him I had to work with ***************** *** and she relayed information with him 3 different times before we could figure out why the trench hadn't been filled. It needs to be inspected by the city. Two days after that call it is not done.Main workers were decent. ****, the man who communicated pricing and contracts was awful and had zero remorse for being called out on their **** and continued to say that my pipes were indeed compromised after they were taken care of by another company.

*****, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. We invite you to reach out to our ***************** Manager, ********, on ************ if you require any additional assistance.

On Thursday, 11/7/2024 we had a telephone conversation with Quality Control that was very disturbing. The personal demeaner, volume and aggressive nature was not only offensive, but totally lacking any semblance of customer service or ability to listen to the customer. We did not appreciate the loud and repeated bullying during the conversation while constantly insisting that we had signed a contract with ARS, so we had no recourse, and ARS was under no obligation to correct the issue.While having our HVAC Unit serviced, the technician discovered an impact fracture on the unit that was either a manufacturing flaw when the unit was built, damaged during warehousing, or at some point was dropped by the installers or other technicians at the time the unit was installed. Even at the time of installation, we sustained water damage to several rooms (ceilings) which ARS hired a contractor to come in and repair. When we agreed to hire ARS to install the unit, we assumed they would provide excellent service and a quality product. Unfortunately, what we received was a unit with a condensation catch pan that was faulty. The ARS technician who worked on the unit told me he had never seen this before. In addition to the damaged catch pan, the unit shut down due to a backed-up condensation discharge ******* was not until we received an email from your accounting department requesting we give a credit card for payment that we finally (after 38 days) received your phone call.Any thought that we are bound by a contract is null and void as we signed the aforementioned contract in good faith, expecting a quality product and service, which we did not receive. Due to the fact that the impact fracture to this component could not have occurred after *************** expectation that you will correct the condensation issues in my attic by either cleaning the unit or providing a scrubber. **** ******

Thank you for sharing your feedback with us. Ensuring exceptional service is at the forefront of our priorities, and your insights provide an opportunity for us to further improve our customer service experience. Please don't hesitate to get in touch with our ***************** Manager, ****, at ************, for additional discussion and assistance.

In January of 2024 I bought a very expensive 4 ton ac unit. I paid a lot for a system with a complete 100% satisfaction warranty. I only have air flow in 3 out of 4 bedrooms. The room in question was not being used and has no air flow to this day. The vent just rattles. I called the ARS company to fix it a few months later. (I hadnt used the air since it was January). They came out 3 times and in the last visit the new technician figured out what was wrong. It has been 3 months since they came out to fix the system. I got a post card saying they were bought out by Del-Air Vero Beach. I am very disappointed with the management. They were BUSY when I called on multiple occasions and never called me back. Beware!

*****, we appreciate you sharing your experience with us. We apologize for falling short of your expectations.

The team from ARS did an excellent job when they replaced my furnace and air conditioner. They made sure that I understood everything before they left. The area where they worked was clean when they left.

*******, your outstanding review has truly made our day! We're dedicated is to delivering the best possible service to our customers, regardless of the service required. Thank you for choosing us, and if you have any family or friends in need of our services, we'd greatly appreciate your recommendations!