ComplaintsforNuMotion
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Complaint Details
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Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have disable child that needs a standard device equipment installed. The Sales Person came out and broke the old machine because he was trying to sale me a new machine. The technician came out in March to fix the equipment and as of today know one has came out to fix this machine as Aug 13, 2024. My son needed this to be fix back in March. I have called several times to speak with a manager to only be placed on hold. I have had my insurance company to approved for me to get new equipment.Business response
08/16/2024
BBB
******************
*****************
August 16, 2024
Re: *******************, Case ID # ********
Dear Better Business Bureau:
We refer to the above and your recent correspondence about *******************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call *************.
Yours sincerely,
*********************
Customer Experience TeamCustomer response
08/17/2024
Complaint: 22134091
I am rejecting this response because I have attached a copy of the Authorization & release for the use &/or disclosure of protected health information. Furthermore, I am hoping that this time they will address my complaint instead of redirecting the issue of which has become their customary practice. I want my sons ******* fixed & delivered considering that one of their employees broke it.
Sincerely,
*******************Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
NuMotion services my sons wheelchair. We have been attempting to have repairs done since May. After multiple failed attempts and excuses from NuMotion, we have decided to reach out to the BBB to try and get NuMotions attention so that our sons mobility is not hindered.Business response
10/20/2022
BBB
3693 *************
*******,** 38125
October 20th, 2022
Re: ************************************ for son Case ID # ********
Dear Better Business Bureau:
We refer to the above and your recent correspondence about ************************************ advocating for her son. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call *************.
Yours sincerely,
*************************
Customer Experience TeamInitial Complaint
02/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am filing a complaint regarding my wheelchair �. This has been an ongoing process for several months. I have a brand new wheelchair. The chair needs a new back on it. The chair is custom made and the back is cut to short. My right side is leaning over to the right. The chair is on a slope and needs to be lifted up more. I have emailed Sophie numerous of time and she has responded to my emails. There has been several technicians out to my home. ******* the manager, *********, and ***** has been out. I have also spoken to ****** and ******* ********* has been out several times but will not return the call or email. They suppose to have ordered some parts but I cannot get no response at all. I have called my Insurance company Cigna also to look into this matter. I have cried and cried until I am tired. ***** took care of his part by putting new Velcro on the pillow. This is just ridiculous what I am having to endure. Until you have been in a wheelchair you will never understand what I am talking about. I wish that someone would please get this matter resolved. I had to pull out my old wheelchair because I almost dropped hot coffee on me, It has me leaning to one side. I do live alone and told them if I get hurt they would be liable. I pray that they will respond ASAP.Business response
03/03/2022
Business Response /* (1000, 5, 2022/02/10) */ Hello. We're sorry that your recent experiences have not been up to par. We have reached out to the local and regional management teams responsible for your location and asked that you be contacted at first opportunity. Thank you.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.