Business ProfileforBrown Dog Lodge

Our family is so upset with the service of our pup. As a newer customer of BDL, I just had to write in after my dog received the most ridiculous grooming cut today. We spent 7 months growing out his fur just for him to get an unwarranted summer cut. I asked the groomer to keep his fur long and keep his ***** especially long (which was chopped in more than half)... what we got was a near-shaven dog. All that time was wasted. You can even see in the video (which was recorded today on the way to the grooming appointment in Germantown) how long and flowy his fur was finally able to grow up until this morning.When I spoke with the front desk member, I went into great detail on the trim we wanted. I even texted reference pics to her (attached). I even received a call from the groomer and told them that we don't want a schnauzer cut nor his ***** cut down short. It is also ridiculous that we don't get to meet the groom at the time of drop-off to give these important direct details face-to-face. The final results wear a short/flat-shaven down that we could have done at home. It had no style. Just a short/flat-shaven cut. I don't believe BDL has trained groomers. Even a standard schnauzer cut (which we didn't request) would have left his ***** which is the main characteristic of a schnauzer.We only bought *** to BDL a few times for daycare in recent months. My family was already weary of continuing to support BDl after *** was released back with legs covered with urine/feces. Repeated bad service (to this degree) is not fine. On top of that, when I came on my lunch break to pick him up today, I didn't have my wallet and thought I could use my Apple Pay. Come to find out, I could have used my card on file and saved me a trip (and gas) coming back home to grab my wallet. Which made me run over my lunch causing me to miss a meeting. While we appreciate the half-off from the manager...this was another horrible experience.