ComplaintsforCOMP Cams

• Initial Complaint

  04/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a product from them on 09/23/2021. I kept getting told that they had no stock, Then my order was somehow cancelled by them without my knowledge, so it was reordered. I am still being told the same from the ordering company that they have no stock. My direct emails to customer support have gone unanswered.

  Business response

  04/24/2024

  We are working with supply chain and inventory control to locate the missing components to complete the K20-603-9 kit on backorder. If these components are located we will ship the parts to **** within the next 2 days.

  Customer response

  04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  ********************

  ********, VA 23124

  
  

• Initial Complaint

  03/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a Hydraulic Roller Cam ***** on September 8, 2023, for $1,587.87, which was initially back-ordered with an expected delivery date of December 5, 2023. That date passed without any update, and upon contacting Comp Cams, I was informed of further delays due to back-ordered push rods, with a new estimated delivery date of January 2, 2024. This pattern of delay continued with subsequent promised dates of February 5 and March 4 also passing without the delivery of parts, including springs and valve seals. Throughout this process, the customer service department has been unable to provide any solid explanations for the delays or a reliable delivery date. Despite inquiring about the source of these parts, I was only told the supplier is US-based. I've now been given a new tentative delivery date of April 2, according to their system, which I find completely unsatisfactory. The lack of clear communication and concrete answers from customer service has left me without a clear expectation of when the parts will finally arrive.

  Business response

  03/07/2024

  To whom it may concern, I have spoken with **** about the supply chain issues we are experiencing with the valve springs in his K12-443-8 kit. We have a plan in place to get him the correct parts that will match his cylinder heads after he has a few items checked that I have requested. Thank you.

  *******************

   

  Customer response

  03/11/2024

  After posting my online complaint, I received an immediate response ( within 8 hrs) from ******************* Edelbrock's Engine Builder Sales Manager
  , who promptly contacted me to investigate the issue with my order. Together, we discovered that by taking additional measurements of my cylinder heads, we might be able to find compatible parts outside of the original kit to address my needs. Specifically, the springs and retainers were identified as the missing components from my order, and I was told that there were alternatives that could be shipped as soon as the cylinder head measurements were verified. 
  By Friday, May 9th, ***** and I had formulated a plan, with the new measurements confirmed , I was promised that the necessary parts were in stock and would be shipped no later than Monday, March 11th, 2024. However, upon following up with ***** this morning, I learned that the push rods for my order were out of stock, prompting a new search for both a lead time and an alternative solutions.
  I am genuinely appreciative of the heightened level of customer service I've been receiving, which marks a significant improvement from before. Despite this, it's disappointing to learn that Comp Cams is experiencing widespread supply chain issues, negatively impacting lead times and adding to the frustration of fulfilling orders. As of May 11th, 2024, I am still waiting for the parts needed to complete my project."

  Customer response

  03/15/2024

  I received 95% of my order on March 14, 2024. The only items pending are the push rods, scheduled to arrive on March 16, 2024. ***** played a crucial role in processing my order; his dedication ensured that I didn't face additional extended delays. I am grateful for the service provided and satisfied with how Comp Cams resolved this matter.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered an elecronic ignition from Fuel Air Spark Technology, (part of the Edelbrock / Comp Cams group), on November 20, 2023. The item has never arrived. I have repeatedly called all the phone numbers listed for the company, and remained on hold for thirty minutes on several occasions, but nobody ever answers. I have also sent multiple e-mails which have all gone unanswered.There are many ****** customer reviews complaining of the same treatment.

  Customer response

  01/19/2024

   
  

  *****,

  
  

  The item in question was delivered two days ago.  I assume as a result of your involvement!

  
  

  I am very appreciative - I was getting nowhere.

  
  

  
  

  Best regards,

  
  

  *********************

  
  

• Initial Complaint

  10/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered and paid $1,242.95 for COMP Cams Magnum Retrofit Cam and Lifter Kits K32-411-8 on July 05, 2023 through Summit Racing (Order Number: #*******) with a back order and promised delivery date of 30 days and is expected to ship directly from the supplier (COMP Cams). On 8/17/2023 after not receiving delivery and contacting Summit that the new delivery date would be 08/25/2023 provided by COMP Cams. After no delivery, on 9/25/2023 I contacted Summit again an received an update that the new delivery date would be 9/29/2023 as provided by COMP Cams.When the promised delivery was again not met I contacted Summit on 10/02/2023 and was informed the item is currently out of stock and a new delivery date of 10/20/2023.I understand there is a lead time for camshafts and was ok with a wait, would but expect that COMP Cams be able to provide a committed delivery date instead of continuing to push a a date.At this point if I were to cancel the order, await a $1,242.95 refund and order from another supplier puts me potentially months out on this build.COMP Cams, make this right and deliver on your promised date.

  Business response

  10/03/2023

  We certainly apologize for the delay in shipping your order.  The issue we have with some camshafts - yours in particular - is that the blank or core for that camshaft that we use to make the finished product, comes from another manufacturer, and they keep moving the delivery date on when we will get those blanks.  The best advice is to keep in on order and we will ship it as soon as we possibly can.  Once again sorry for the delay and we are sincerely trying to ship parts as fast as we can.

  Customer response

  10/04/2023

   
  Complaint: 20688967
  
  I am rejecting this response because:

  It is understandable on-time deliveries arent always within a businesss control. However, acknowledging the delay and contacting your customer is within your control. In the over 90 days of missed delivery commitments, updates were only provided by prompt.
  
  I respectfully request a realistic delivery date be provided.
  
  Sincerely,
  
  *******************************

  Business response

  10/05/2023

  I cannot give you, what I feel is an accurate ETA at this time.  Anything I tell you, could be moved again and therefore is not factual.  If you feel this is unacceptable, I apologize, but I do not want to give you information that is not 100% correct.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a cam/lifter kit from amazon.Parts are missing.Contacted amazon and they sent me to the seller who sent me back to amazon. No one will take responcability for my missing parts. I have spent 6 days on phone and online to get missing parts or refund. Amazon and comp cams have decided to steal my money and not give me the missing parts.

  Business response

  09/15/2023

  Any product bought from a 3rd party like Amazon, must be refunded through that 3rd party.  We (COMP Cams) did not collect your money and therefore cannot return it.  We sold the part to Amazon, and they sold it to you.  If you want the missing parts, that inquiry also has to be done through Amazon.  This is clearly stated in our return an exchange policy here:  ************************************************** .  We work with Amazon to do returns all the time, so I am unsure why they will not work with you.

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son, ****************** purchased a Comp cam -cam and lifter set through Summit Racing on 3-27-2022 they just finished assembling the engine this year and he took the truck out to test and tune it and the lifters failed and damaged the cam, pistons and and cylinder wall. I contacted summit racing and spoke with ****** who advised me to start with contacting Comp cams directly to see if they would make an exception of being beyond the 1 year warranty. I called and spoke with ***** who asked me to em pictures/summary of what happened and the replacement type of cam my son would like to replace it with. He told me to send broken parts in for inspection and didnt think being outside of the year would be a problem to get it covered. I em the requested info. That evening em him additional pics and let him know there were bigger problems when my husband and son took it apart (the pistons and cylinder head damage). He em me back in am and said they could not warranty the parts because they didnt feel it was their part that failed! I asked to speak with a mngr -who was very rude & condescending- and basically said its not their problem and the retainer failed and caused the lifter to fail. I explained my husband has been a mechanic by trade for 35 years and said the ball at end of lifter broke off causing the lifter to go sideways breaking the retainer which then damaged everything else He pretty much said thats just an opinion. I told him 3 other lifters are failing in the same spot so how could he say its not a faulty part!He said best they can due is offer a discount for future order but didnt specify what that would be. Meanwhile the whole engine has to be rebuilt costing THOUSANDS of dollars due to THEIR failed part. I contacted summit today and they told me Comp cams had a faulty batch/batches of cams and lifters that is a KNOWN problem but apparently are not covering them. This is unacceptable and my son at MINIMUM deserves a refund or replacement of those parts

  Customer response

  08/17/2023

  Hi

  My son spoke with CompCam today and they are supposedly going to replace the cam and lifters for him since after speaking with one of their techs he was told the retainer would only break if something else (such as their part, the lifter) broke first!  
  will have more information Monday 

  Business response

  08/18/2023

  Our warranty manager is currently reviewing this and will be in contact with the customer.  The person who talked to the consumer was not the warranty manager as I just spoke directly with him, and he told me this matter just came to him.  From the information provided to this point, it does not appear that our part failed, but was a consequence of another part failing, but more information can help immensely.  As far as the comment from the Summit tech and COMP Cams having faulty batches of parts, that is completely untrue, and this matter will be discussed directly with Summit.

  We will do our best to come to a resolution that is acceptable for all parties involved.

  Customer response

  08/18/2023

  My son talked directly with Comp cams tech yesterday who in fact said that a retainer does not break unless another part breaks first in which my son asked so if a valve breaks it could break the retainer correct? The tech answered yes correct
  Summit representative told ME myself yesterday and again this morning they were having a bunch of customer complaints/issues with ******************** and lifter sets failing and causing severe engine damage in which they concluded was poor quality control/ faulty batch issued from CompCams  I have the name of ******* I spoke to at Summit however it is irrelevant. 

  Also on the forums you can see the numerous complaints from consumers having the same issue as my son.

  
  Its very disheartening to know such a large company would rather continue arguing with a consumer instead of just owning up to it and replacing it and not just giving an opinion of what they THINK happened! 

  POOR customer service, hands down!

  Customer response

  08/18/2023

  Also my son spoke with ***** after he spoke with the tech  that told him they would replace the cam/lifter set under warranty and ***** also told him it wouldnt be a problem. He then em my son and said basically hes sorry to get his hopes up but he realized that **** was my son and that I talked to him the day before so they arent going to warranty it. LOL  My son said wait a minute before you knew who I was and I explained what happened it wasnt a problem to warranty, now all of a sudden you realize my mom called yesterday its not going to be warranty?! **** then asked to speak with his boss who told him they will warranty it not because their part failed but pretty much for good customer service. **** also explained he is not comfortable running CompCams so he would like the replacement to be a different brand  

  
  

  Customer response

  08/24/2023

   
  

  From the CONSUMER:

  Sent 8/18/2023 3:10:08 PM

  My son talked directly with Comp cams tech yesterday who in fact said that a retainer does not break unless another part breaks first in which my son asked so if a valve breaks it could break the retainer correct? The tech answered yes correct
  Summit representative told ME myself yesterday and again this morning they were having a bunch of customer complaints/issues with ******************** and lifter sets failing and causing severe engine damage in which they concluded was poor quality control/ faulty batch issued from CompCams  I have the name of the rep I spoke to at Summit however it is irrelevant. 

  Also on the forums you can see the numerous complaints from consumers having the same issue as my son.

  
  Its very disheartening to know such a large company would rather continue arguing with a consumer instead of just owning up to it and replacing it and not just giving an opinion of what they THINK happened! 

  POOR customer service, hands down!

  From the CONSUMER:

  Sent 8/18/2023 3:37:30 PM

  Also my son spoke with ***** after he spoke with the tech  that told him they would replace the cam/lifter set under warranty and ***** also told him it wouldnt be a problem. He then em my son and said basically hes sorry to get his hopes up but he realized that **** was my son and that I talked to him the day before so they arent going to warranty it. LOL  My son said wait a minute before you knew who I was and I explained what happened it wasnt a problem to warranty, now all of a sudden you realize my mom called yesterday its not going to be warranty?! **** then asked to speak with his boss who told him they will warranty it not because their part failed but pretty much for good customer service. **** also explained he is not comfortable running CompCams so he would like the replacement to be a different brand  

  
  

  Business response

  08/25/2023

  **** has been in contact with our warranty manager and a resolution has been determined.  Replacement product is being sent as soon as it is available - not currently in stock.  Please provide the name of the person at Summit (to ***** in our warranty department) who has told you COMP Cams has a batch of defective parts.

  Customer response

  08/28/2023

  My son is supposed to receive replacement parts, that is correct. 
  Only lifters are in stock,  ***** is working with his salesperson to see if there is a cam that will work. 
  

  Im not comfortable giving the persons name I spoke to at Summit, they were very nice and supportive with the situation and I dont want anyone to get in trouble for being honest.

  
  

  Customer response

  08/30/2023

   
  

  From the CONSUMER:

  Sent 8/28/2023 6:44:12 PM

  My son is supposed to receive replacement parts, that is correct. 
  Only lifters are in stock,  ***** is working with his salesperson to see if there is a cam that will work. 
  

  Im not comfortable giving the persons name I spoke to at Summit, they were very nice and supportive with the situation and I dont want anyone to get in trouble for being honest.

  
  

  
  

  Business response

  08/30/2023

  A new cam is being made now.

  Customer response

  08/30/2023

  Sounds fair!

  Thank you!

• Initial Complaint

  07/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ordered parts on 7/21/22. requested monthly updates, order kept getting pushed back every month. haven't received any updates since 2/24/23 with asking once a month. do not get any replies now.order#********* placed 7/21/2022 10:52 AM

  Business response

  07/13/2023

  We just received the camshaft cores in this week and they have just been completed into finished cams.  Your order is being built and packed  now and should be shipping withing ***** hours.  We are very sorry for the delay, but the camshaft core delay was beyond our control and we have been waiting on these for a long time from the casting facility in ********.

• Initial Complaint

  06/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  You pay their product and can't get any help after that !

  Business response

  06/15/2023

  We will have our tech office manager reach out to see if we can help.

• Initial Complaint

  06/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a cam and lifters, order #*********, on Feb 17, they stated mid April for shipment, its now June and nothing. My issue is all my inquiries are being ignored, I have emailed, sat on hold for an hour and left messages with no response. I understand a lot of companies are having supply chain issues but if they take your money upfront then they need to communicate with their customers. At this point I just want a refund. I have used their products in the past so this is super disappointing but seems to be their MO now.

  Business response

  06/12/2023

  We have reached out to the customer to try and resolve the issue.

• Initial Complaint

  05/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered a camshaft December 15th 2022. Was supposed to ship in about a month. A few months later the cam had still not shipped. I emailed customer service asking for an update and was told they had no idea when it would ship. Ok fair enough at least they are being honest . Well after 6 months of waiting I decide to start looking around trying to find a new old stock one on **** and as it turns out every comp cams distributor I found has the cam in stock. At a new price thats 50% higher than what I had been charged . So comp cams raised prices sent orders to all thier distributors and just never sent my order . Unfortunately because I had already bought springs, retainers ,lifters ,ect 6 months ago that match that camshaft I still needed the cam in order to not be out hundreds of dollars in other parts. So I had to pay almost 50% more to buy the camshaft from a comp cams distributor. This was just scummy of comp cams to take my money not give me what I pay for but to send it to everyone else at a higher price .

  Customer response

  05/25/2023

  So when comp cams sent me my refund they tried to claim it was due to a "website error" . Then lied multiple times about not ever having had the part . Until I sent them a screenshot of my shipping confirmation from thier distributor.   I didn't ask for any kind of resolution for this because I know they will never pay the 100 dollars they cost me 

  But I would like a response from their management.  

  Customer response

  05/25/2023

  So when comp cams sent me my refund they tried to claim it was due to a "website error" . Then lied multiple times about not ever having had the part . Until I sent them a screenshot of my shipping confirmation from thier distributor.   I didn't ask for any kind of resolution for this because I know they will never pay the 100 dollars they cost me 

  But I would like a response from their management.  

  Business response

  05/26/2023

  All orders are filled first in first out.  Many of our distributors have had these camshafts on order for a very long time - well over one year to almost 2 years in some cases.  There was a major supply issue on the style of cam you were trying to buy.  The cam blank that is used to make these camshafts is made from austempered iron and there is only one manufacturer who makes this in *******.  The reason the price changed so much in a short time is because they came to ** and instantly gave ** a 70% price increase on these blanks, and all the new orders they were shipping **, would be at the new price.  We therefore had to raise our price immediately as well.  This is why you saw a very dramatic increase in cost in a very short time.  I 100% assure you we did not deceive anyone, or ship a newer order before an older order.  We are still experiencing delays with these cams and still have not filled all orders, but many who have VERY old orders are starting to receive these cams.  ************************* - VP of Sales and Marketing

  Business response

  05/26/2023

  Date Sent: 5/26/2023 9:01:43 AM
  All orders are filled first in first out.  Many of our distributors have had these camshafts on order for a very long time - well over one year to almost 2 years in some cases.  There was a major supply issue on the style of cam you were trying to buy.  The cam blank that is used to make these camshafts is made from austempered iron and there is only one manufacturer who makes this in *******.  The reason the price changed so much in a short time is because they came to us and instantly gave us a 70% price increase on these blanks, and all the new orders they were shipping us, would be at the new price.  We therefore had to raise our price immediately as well.  This is why you saw a very dramatic increase in cost in a very short time.  I 100% assure you we did not deceive anyone, or ship a newer order before an older order.  We are still experiencing delays with these cams and still have not filled all orders, but many who have VERY old orders are starting to receive these cams.  ************************* - VP of Sales and Marketing

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩