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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired this moving company on the 19th 0f January 2024 and they broke my head board. also, after they left for the day , i went to lay down , the bed , l fell ,broke and shattered the bed into pieces. l picked up the piece and l put my mattress on the floor so l could sleep. l slept on the floor for 4 week on my mattress . l am disabled and can barely walk. now my lower back and my waist is hurting badly. They repaired my head board a few days later not my bed. The movers left a bunch of the bed slakes/ sticks in my garage,. there fore, the bed was not properly set up. l fell in the process of me trying to lay down. l still do not have a bed. now , I want a new bed. ******.Business response
04/09/2024
Hello, this complaint has reached the *********, ** Two Men And A Truck franchise location. We seem to have received this complaint in error, as we could not locate ****** in our system and she references ************* in her information.
Thanks,
-****
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Customer Complaints Summary
5 total complaints in the last 3 years.
4 complaints closed in the last 12 months.