Customer ReviewsforBridgestone Retail Operations, LLC

0 stars 3501 S Fox St, Englewood, CO Firestone & Kenneth R*****. 5 stars 6783 W Canyon Ave, Littleton, CO Firestone. I wanted to buy a truck from ******** **** *******. Wanted it checked out but could not get it in quickly to my Firestone on W Canyon. ******** suggested taking it to S Fox St Firestone. I agreed. I called them to ask for the top inspection. I was called back advising the truck had newer parts but some rust. I asked if the rust was bad enough for me NOT to buy the truck. They said no. A few weeks later, Check Suspension System/Check Engine Light came on. I took it to ****** **** ****. They found codes that were related to engine pressure, left front position sensor invalid, found 2 connectors hanging that might go to missing component under driver-side door, & left rear suspension leveling sensor had broken off the bracket due to rust & was just hanging. After finding these, they advised they could not work on the truck any further because the rear gas tank strap was missing, & a new strap could not be attached because of all the frame rust & part of the frame was missing. They indicated this was dangerous & that the fuel tank was held in place by the fuel filler neck (And * *** DID NOT SEE THAT?). Also, the suspension level sensor could not be repaired due to the mount being rusted off & unable to be replaced. ******** took it to their shop to see if the gas tank strap could be fixed. It was fixed. Then I got a Check Brake System alert. I took it to my S Canyon Firestone. I found out the rear gas tank strap was fixed with a rachet strap and it was already fraying. REALLY? Also, the brake line was so rusted it began to leak - would require cutting out/welding new line. They said they would never have advised to buy this truck. I submitted on-line complaint for Firestone for the S Fox location & got email back from Kenneth advising that rust is subjective, that they did not see a problem and therefore I was out of luck, basically. DON'T USE THEM!!!!

Saturday night I saw that my tire had a bubble above the rim. I had all four tires replaced from this Firestone almost exactly 1 year ago, I figured it would be covered under warranty since it was clearly to me a tire defect. Sunday morning I called and made an appointment for later that afternoon. I drove there on my donut to find that no one was at the shop and they had closed. Monday morning I made another appointment. When I arrive, they don’t have my tire in the shop and will have to wait until later in the day for the shipment to come Later we receive a phone call that because of the hurricane set to hit on Wed, the warehouse shut down. They will call once the tire is in Friday morning they call and leave a message saying they have my tire now. I call and triple check they have my tire before I drive there again for no reason. They confirm yes. After dropping my car off, they leave a voicemail saying they actually don’t have my tire and don’t know when warehouse will open post hurricane. I return to the shop and ask them if they could put SOMETHING other than this donut on my car until my tire comes in. I work 30 miles from home at TGH so I NEED to be able to drive this car. Plus they recognize that I’ve now wasted 3 trips to this shop on their error. The store manager, John, says that not only would I need to pay for this temporary tire, but the tire with the bubble was a “road hazard” and not covered under warranty. All of this inconvenience to get NOWHERE, so I take my keys and leave. I call *** **** right across the street now that I know that for some reason Firestone won’t cover my tire under warranty. They looked at the tire and showed me every reason that this tire was a defect and NOT a road hazard. (No scratches along rim, nothing in tire, tread in nearly perfectly new condition, no signs that I hit anything). I tell them my whole Firestone experience and they are APPALLED, and told me there is no way anyone could justify calling it a road hazard.

Firestone located on MacDill AFB failed diagnose my issue properly. Now my issue was amplified when it could have been prevented. This caused even further financial loss for me.

BEWARE!!!! There are multiple employees at the 1551 Florida Mall location that have NO LICENSE because it is SUSPENDED!! Why is this being allowed when the employee has to test drive MY vehicle after service is complete before returning the key. If they get into an accident who will be paying for the damages?? If the employees were not speaking so loud, I would not have overheard their conversation about the status of their license.

DO NOT TAKE YOUR CAR TO THIS STORE!! I took my car to the Firestone at 1970 Sam Rittenberg Blvd for an oil change. After I left my car there, I got a call from, Tony, the service manager at Firestone, saying my brakes were “metal on metal”. I had just had my brakes checked 2 weeks prior to this at another kind of store and was told they were fine. Being confused, I picked up my car and took it back to the first place. They removed all 4 tires and using a measuring instrument, showed my husband and I that my brakes were in fact fine. When I went back to Firestone to discuss the incorrect statement about my brakes, the mechanic said, “ Oh, I didn’t remove the tires to check the brakes.” How do you check brakes without removing the tires? My family and I have had several experiences like this at this store, but thought we could at least trust them for an oil change.We will not be going back for anything ever again. They are scam artists!

The Firestone located at 180 N 3rd St, Columbus, OH 43215 were supposed to replace my Wheel Bearings. Instead they did much more damage but offered to tow it to the ***** dealership and cover any damages they’ve done. Firestone did tow my vehicle (I never drove it off their lot) to the ***** dealership and assured me the diagnostic would be covered and any damages they did to my vehicle. Before ***** worked on my vehicle they acknowledged me that Paul from Firestone said they won’t be covering any cost which left me in confusion. When I called Firestone Paul answered and explained to me that since I contacted corporate it’s out of his hands and a claim is now being filed. I never requested a claim but did agree to our previous agreement which was to cover any damages that Firestone caused. My vehicle is in Firestones possession and I explained that to Paul. He responded, “If you want your vehicle so bad you can go to the ***** dealership and pick it up yourself.” I just want to say when I brought my vehicle to Firestone it was in way better condition than how they tried to give it back to me. The reason why they towed it to ***** was to figure out what Firestone did wrong. Now Paul is telling me that an investigator has been assigned and they will determine if Firestone was at fault but isn’t that why we agreed to tow it to *****?

Firestone Wrightsboro 30909 misdiagnosed tire damage on 9/3/24, initially claiming all tires were safe. Later acknowledged rear left tire leak. Manager promised free replacement. Next day, different manager denied this agreement, demanding purchase of two additional tires to replace damaged one. Remounted unsafe tire, preventing use of vehicle. Inconsistent information provided across staff. Multiple attempts to resolve ignored. Left without safe transportation and missed work. $887.85 paid for faulty service. Complaint filed with GA Attorney General. Awaiting corporate response. Unprofessional, unsafe practices demonstrated throughout.????????????????

Very poor service and things not done right. Check engine light kept coming on and then overheated. The check engine light was just reset when they couldn't figure out why it was coming on. I was told to make sure there was coolant in the car prior to starting. Car had to be towed and it turns out car was leaking gas in the engine! Complaint made to local office and twice to corporate office with area manager not returning call.

Had my my car checked here once to get my transmission checked. They made it worse and used all my cars gas they left enough so I can drive right across the street for some gas. The people who work there dont know what they are doing. This locations ignorance is going to get some hurt for their wrongfully done work on vehicles. Stay away for your own safety.

They destroyed my cars engine and coerced and intimidated me into signing the car over to them. Noncommunicative very unprofessional absolute nightmare to deal with.