294 Customer Reviews
Sort By
Review from Samuel S
1 star11/21/2024
Daily Wire: Terrible Customer Service. I’m old enough to remember when DW CS didn’t have major issues like this! Just spent 55 min on hold waiting for CS and then the line went dead. So here we are. Also, DW spams email constantly among subscribers. And then one needle in a haystack email earns about renewal. Today’s issue: I signed up during Black Friday 2023 for %50 off. This year auto renewal kicked in before Black Friday for a full membership price. So I called my bank and they disputed this charge for me. After I talked with DW CS this morning they said they would offer me a one time courtesy %50 off this time; but only if I lifted the bank dispute. I agreed and said I would call the bank on another phone so we could get this resolved quickly. Just about when the bank was going to pick up, the DW agent said incredibly sorry but she can’t hold the line and will have to hang up. That’s before I called back and was in queue for 55 more minutes, before the line automatically disconnected. Please call me back and resolve this issue, DW CS. Y’all can do better than this.Review from Daniel S
1 star11/20/2024
Signed up for a years service. Very poor quality streaming, very choppy with pausing alot. I don't have this issue with any other service. I contacted them and they say it doesn't stream well on ******* tvs. They refuse to refund my money.Review from D. E.
1 star11/18/2024
I wanted to purchase gift subscription for my son for Christmas. It was advertised as 47% off on headline on ****** with the code Fight. Page by page to get to the gift subscription page, it shows the regular price. When I finally find the place to put in, I am looking to see if I can use the code. You have to enter CC info and recipient to get to the page and find out about code. So I put info in so that I can hit the section for have an offer code. I put Fight in and instead of saying that it does not apply to gift subscriptions, it rolls right past the button for purchase membership and charges my card full price. It should have popped up and said it does not apply and I would have dropped out right then. When I get the bot on chat and ask for real person, same ol crap of no refunds after purchase. I ask for real person to explain that they have technical issue and someone claims to be real person and says same ol company bullcrap again. I ask for phone number and they basically ignore me and say there is nothing that they can do. Had to search internet for Better business bureaus and someone else had posted the phone number. Had many complaints on that side for same type of issues. Then I see some responses from Daily Wire. I have been sitting on hold for almost an hour while I am typing this. Not sure how the reviews below are positive for help when you can't find phone number on their own site and sit on the phone until you get up. Though, I am fan of the owners, this is ridiculous and would not recommend anyone buying a subscription.
Daily Wire Response
11/19/2024
Despite this review, our Membership Experience team was able to apply this promotion code to the current gift account and the member received a one-time customer courtesy discount for this gift. This specific promotion was not applicable to gift memberships and during sign up is listed multiple times prior to purchase. We are always grateful for member support and assisted to the best of our ability.Customer Response
11/20/2024
UPDATE: When I wrote this review, I was unable to find a customer complaint phone number listed anywhere on the website. I had to go through chat and it would not give me an actual number to call. Got no help from the BOT. **** would not cancel though it was pending because their policy won't allow them to address issues until charge is posted. Finally started to search internet and found a phone number on another person's complaint at BBB. I called and had to wait 55 minutes to get a representative, but they were able to fix problem. They state above that price was listed multiple times prior to purchase. It was on the several pages that it took to find gift subscription. BUT, First page and internet website posts said that new subscribers could get 47% discount using code FIGHT. It did say that gift subscriptions were exempt anywhere in the follow up pages. There was also the link below all credit card info asking if you had a code. I put info in to be able to see if you could use code. Instead of saying it was not accepted, it ran right past that without HITTING PURCHASE BUTTON AND CHARGED THE CARD. So they did make it right BUT they made it sound like this was my fault rather than their system problem.. The rep told me that they were inundated with calls and trying to fix it.Review from Jen D
3 stars11/14/2024
I tried to listen to an episode but the background music (if you can call it that) is very distracting. Ben speaks so fast and with the background noise it’s hard to focus and hear what he is saying. I wonder if I’m the only one who finds this annoying.Daily Wire Response
11/15/2024
Hi, ***! Thank you for providing this feedback. I am sorry that you have not had the best experience so far. Please reach out to our Member Experience team by going to https://support.dailywire.com/hc/en-us/requests/new. We would be happy to look into this with you. discuss this with you. Thank you for your support!Review from Loyce S
1 star11/13/2024
Don't do it they are scammers. I signed up during their election coverage when they were advertising 47% off. yesterday they charged $180.00 Today $260.00 They are ignoring me. caveat emptor They are still advertising 47% off on their website today. DON'T DO IT !!!Daily Wire Response
11/14/2024
Hi, *****. I hope you are well. We are sorry to hear about your experience. Our records indicate that we were able to connect with you and resolve this issue. If there is anything else we can do to help you, please let us know. We would be happy to help further. Thank you for your continued support!Review from Nicholas R
1 star11/08/2024
I purchased one month for $13 with discount code and was charged the annual fee of $86.07. no customer service is available to correct the error and I am ******!!Review from Susan H
1 star11/02/2024
I signed up for a year .. never really used it past 2023 watching lady ballers and to get the walrus for my grandaughter.. I log in as I see an ad to sign up for $7 a month .. and think.. oh good deal ...and get asked to update my card.. which I kindly do and next thing I know I am charged 400.00 canadian dollars.. all I wanted to do was cancel my subscription and was enticed by the 7.00 a month charge.. and BOOM before I have a chance to breathe I am out 400 dollars...and when I went to talk to customer service as soon as I tell the bot its about a subscription .... I get automatically NO REFUNDS' .... I mean it was due october 18th this is November 2nd and at least I want to downgrade .. and so I try to talk to a human being .. he tells me to refer to the refund policy ... and then basically tells me I am out of luck and buh bye .. I am closing the chat .... Absolutely disgusting customer service I mean considering it was only 2 weeks and I have never logged in .. I checked my email as well and NO NOTICE that my membership was due or my credit card was out of date or that it was auto renewal ... I would have at least appreciated an offer to downgrade but once they get your money .. they don't care ... really disappointed.. I thought DW was a place of integrity .... boy was I wrong .. everyone can make a mistake and this one cost me $400 dollars?????? I am canadian so its waaay more than they advertise.. Never realized they profit off of people's nativity ... So word to the wise .. don't use this service... it will cost you dearly and NOTHING is worth 400 dollars a year for ANY channel ... .especially not this one .. I was just getting all I needed off of ******* .. absolutely disgusting .. .and of course.. the response here will be "Oh well check the refund policy" .... I have such a bad taste in my mouth ...Review from April L
5 stars10/22/2024
Customer service is outstanding! Quick and painless and they go above and beyond to help! Thanks, Jeremy's Razors!!"Daily Wire Response
10/24/2024
Hi *****, we really appreciate that you took the time to leave us an awesome review! We hope you enjoy all the varied content and we are so grateful for your continued support.Review from Matt R
5 stars10/22/2024
The support was not Good- it was GREAT. There should be an extra option for Great support. Interacting with everyone at Daily Wire is always top notch. I have had a subscription with DailyWire+ for two years, and every aspect has been exemplary, from the content, their application, the website, and interacting with both content creators, as well as all of their wonderful employees on the Help desk. I could not be happier with their customer service, as well as the service and content they provide. This is a fantastic company from the top down. I would encourage anyone and everyone to look into their material, from The Daily Wire plus for news, Bentkey is amazing content for my children – they absolutely love it, and I love it that I can trust What my kids are learning. Even there companies like ******** ******, the Online store provide excellent products, fantastic customer service; the products always arrive on time, excellent quality, and truly first rate service.Daily Wire Response
10/24/2024
Hi ****, we really appreciate that you took the time to leave us an awesome review! We hope you are enjoying all the varied content we offer and we are so grateful for your continued support.Review from Arthur H
5 stars10/22/2024
They have been a dependable media outlet for me for several years, I just recently used their customer service and to say they went above and beyond is an understatement! They completed my request even when it was technically against their policy, in order to help me as a customer. Cant ask for more than that.Daily Wire Response
10/24/2024
Hi ******, thank you so much for the wonderful compliments - we are honored! We strive to serve our members as quickly and efficiently as possible and we are so happy that you were met with agents who were able to assist you with excellence. We appreciate your support!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.