Customer ReviewsforHiller Plumbing, Heating, Cooling & Electrical

We purchased a heating and air conditioning unit 5 years ago from Hiller in Bowling Green, KY and have had nothing but problems. The capacitor has been replaced twice, starter once, heat and AC have gone out on multiple occasions every year and NOTHING has been done. They continually send out people that don't fix the problem. One tech asked why a certain capacitor was on the unit after it burned out then the next tech said it was not the right one that was replaced. I have asked on countless occasions to have corporate contact me with no resolve. Hiller is well aware of all the problems and just keeps putting band aids on it. We are at our wits end and we highly regret using Hiller for our heating and air conditioning needs. We are actually debating ripping this unit out and going with a company that cares about making things right. If corporate is aware and hasn't done anything then I cannot believe they would stand for it. Their website says "The Best Techs. The Best Service.100% Guaranteed" which they don't stand behind. It also states that "Care is our Core Value" which they don't exhibit and lastly it states "Happy You’ll Be or the Service is Free™ – if you are unhappy, you will always receive our money-back guarantee" which they don't honor.

In July I called Hiller Heating and plumbing. I was due for an electric tune up of so I agreed for July The day of their appointment they called to reschedule that morning. No problem 2 weeks out their next appointment they called and said your technician is hung up we need to reschedule. OK no problem. Now comes appointment on August 17th supposed to be there between 1 and 3. At 3pm window up no call no show. I called to see what's going on and Lyndsay answers and I told her I had an appointment between 1 and 3. She told me she didn't know where my technician was. Would you like to reschedule? I said we've done this 3 times already and still no one shows. So I told her no I would cancel my Happy Hiller club Monday and hung up. I filled out the paper online to cancel it. No one I repeat No one contacted me to ask why or even cared to contact me. Please Stay away from there Electric department. This proves That Hiller doesn't care about customers. I mean why would you treat someone like this that in the last 2 years I have Bought a new water heater and 2 New Air Conditioning units. Sad very Sad. Please don't use them.

I had an issue with the initial service I received. I contacted Customer Service. They went over and beyond to resolve the issue. Someone from Corporate called to and provided me with their direct phone number. The Tech who came out to fix the issues was friendly, very professional and quickly resolved the issue to my satisfaction. This is a stand up business who is serious about customer satisfaction.

Hiller provides outstanding customer service and highly proficient, friendly employees that have met my needs for 20 years. I highly recommend this company for the fantastic work they do in all of its specialties.

Hiller technician Ryan, arrived on time and introduced himself. I explained I had a problem with kitchen sink garbage disposal and clogged drain. Ryan provided estimate of repair or new disposal unit and options as to size of units either 1/2 or 3/4 hp. I decided on new 3/4 hp unit. The work was rapidly completed and tested. Ryan cleaned up debris and disposed of old unit. A completed invoice was transmitted to my computer which I approved. Ryan, was courteous, friendly and an excellent example for Hiller technicians.

I managed several rental properties and have been using Hiller service for a long time. They have very reasonable in their price and extremely capable and their abilities to get projects done in a timely fashion. I’ve used many other providers some of which have been good, but never consistent as Hiller Plumbing has been for many years of service with me.

Great service. Quick to come out and very reasonably priced. Very thorough on what they did and suggest you do for future purposes. Offer lots of services as well to improve home if needed.

i have put this off way too long, My heat went out this past winter and I was searching and searching for a reliable company to look at my unit while in ********* at Airways and Lamar the employee was sharing with another employee her satisfaction about the company that fixed her heater unit and I asked who that company was and she told me HILLRER' I called HILLER and they came out very professional, uniforms were nice and they were nice, they diagnosed my unit and made suggestions, Mr. Casey V****** the Project Manager came out and the rest is history. if you are looking for honesty, reliable, trustworthy and affordable company, Hiller is that company. I give hiller *****Stars.

Service is reliable as far as promptness. Plumbing services are highly overpriced, I would look elsewhere.

Thank You SO MUCH Kodi for your most excellent help on Saturday 6/22/2024!!! I really appreciated all the explanations and information you gave me as to what and why things happened with the water issue after the meter problem. Sorry about the insect, LOL, but again...THANK YOU, THANK YOU!!! Linda