ComplaintsforChristmas Place
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Complaint Details
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Initial Complaint
12/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On December 1, 2023 my family visited Christmas Place in Pigeon Forge, TN. We had visited many times before and always had a wonderful experience, however this experience was much different. The inside of the business is very crowded with Christmas decor and with patrons, it’s almost like a maze getting through it. My family decided against purchasing any items, as the atmosphere was overwhelming and my anxiety began to spike. I began to feel short of breath, needing to exit as soon as possible. We found one of the front entrance doors and attempted to push it open, however it was locked and we were advised by an employee that the ONLY exit for the entire building is through the registers. I find it extremely unsafe that there is only one way to exit this massive building, with so much cluttering walk ways and frequently crowds of people to maneuver around. If there was an emergency, such as a fire, patrons would find themselves unable to exit the building. Hundreds of people would be attempting to not only find the exit, but to all fit through just a few doorways to the outside. I feel it is crucial that something be done about this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.