Customer ReviewsforContour Aviation

We were booked on flight LF3029, It was delayed many times as we sat in the airport and finally cancelled after 10:00pm. Attendants at the airport were obviously stressed and confused. They offered us little to no information as to what we should do. They finally said Contour Airlines was to email us with directions for transport, lodging and rescheduling. Their parting words were “save all your receipts and Contour Airlines will settle with you”. They then put on their jackets and left the gate. After receiving the Contour email that only provided links that DID NOT work we decided to rent a car and drive the 5 hour trip overnight. Manistee being a very small town and small airport, many of us know airport employees. Later in the day on Monday 11/4/24 we learned that the plane had mechanical issues and it never left Manistee for Chicago early Sunday afternoon. That flight was cancelled early afternoon because the mechanic was sick. That flight was our plane that was cancelled but not until after 10:00pm. We believe we should have been notified FAR BEFORE our scheduled flight, it’s extremely aggravating that it took all day and night for our flight to finally get cancelled, seems it should have been cancelled before we even left out hotel for the airport. As the Contour staff told us I have saved all our receipts for gas, car rental. We also intend to be refunded for our flight tickets. Now we discover Contour will only refund our return ticket price. Lastly, upon boarding our flight out of Manistee for Chicago on 11/1/24 we sat in our ticked seats only to have a staff member very curtly tell us to pick any other seats, when I asked why she firmly, scowled and said she had to “observe staff” from our seats. Once we were in air she came and sat right behind me for the entire flight in the back of the plane almost to irritate me. What’s up with that?! Very unprofessional all the way around.

Spent gas and time today only for them to cancel after 4.5 hours waiting and for them to not even accommodate there error and than expect us to take time off work to do it again tomorrow on our dime!! Lost wages, lost time... it's a sad airline Contour Airlines. Back today for a rescheduled 9:39 flight and it's projected to be 12:30 pm. Asked for food voucher and was informed I could email request. Who's feeding her today people, now? On hold for over an hour, so far. They told me we're waiting for the same broke plane from yesterday, like they only have one plane?? They just stated that the 1:30 flight is full so we won't be on that one either. So now the tally with food, gas, parking, and lost wages ( we scheduled on a Sunday as to not miss work) because now it's a work day!! 360.00 total!! And they refused to accommodate anything. TERRIBLE AIRLINE- flying to St. George at Cedar city if you can on a different airline.

I flew with Contour for the first time from BNA to DFW on June 1. Their agent showed up at the counter 1.5 hours (instead of 2 hours) earlier than the scheduled flight time. Then my flights got pushed back a couple of times for "maintenance issues". Eventually, I arrived at DFW about 1.5 hours late. The agents were chatting and laughing and do not appear to be very professional. Since the flights do not show up on the airport monitor, I felt like I was in dark, not knowing what will happen next. I am having doubts about booking with them again.

Our 11:15 a.m. flight from Nashville on 3/20/2023 was delayed numerous times. It was cancelled around 4p.m and we were switched to another flight that was to leave at 6p.m. However, that flight was bumped, as the plane that had arrived and was to go on to our destination at 6:00 p.m was commandeered and re-routed to another city. I guess Contour felt it was more important to keep another flight over accommodating passengers from two different flights to our destination. They bumped the second flight to our town to 10:00 p.m. hoping the plane with mechanical issues would be fixed by then. The plane was not fixed and both flights to my destination were cancelled. What is worse, is that we spoke to a gentleman in the terminal that had been trying to get to our destination as well. He had been delayed, bumped, and cancelled for three days. We ultimately rebooked with ********* to get to an airport 2 hours from our original destination. Not only are we out the higher price paid for a last-minute ticket, and other travel expenses to make that flight, we have yet to get confirmation of our refund. The terminal agent stated she requested but emails to customer service have been fruitless. When we called customer service, we were told they only handle new reservations.

Contour cancelled out flight without any notice as we sat at the gate waiting. They lost our luggage for 7 days but stated they would reimburse $75 per day per bag. We were out of town for 10 days and had to purchase clothes. We submitted our claim and receipts for less than the amount they committed to but denied the claim stating the airport lost our luggage. We checked our bags with contour employees. Horrible service and empty promises to correct. We spent hours over 10 days on the phone trying to find out bags then get reimbursed. Will never fly this airline.