ComplaintsforAutopark Dallas

• Initial Complaint

  06/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On September 18,2023 I purchased a vehicle that was advertised as 2016 **** Mustang GT Premium Cammed. (I have attached documentation of this ad). This vehicle has a standard transmission (I was aware it was a standard). I didn't know how to drive a standard at the time of purchase/delivery so I didn't drive it right away. Within a few months I learned how to drive it but as we headed into the winter months I left the vehicle garaged until spring. When I did start driving it I suspected it wasn't cammed. My husband is a technician and he took the Mustang to work to see if it was actually cammed as advertised. It isn't. I called the dealership and asked them to buy it back. They were only willing to pay me book value for a non cammed Mustang. I paid $33,995 + doc fee $150 + dealer's inventory tax $67.28 + service contract $3,990 + title fee $150 + registration fee $508.25 + pre/service fee $250 + sales tax $3,565.63 for a total charge of $42,676.16. They were only willing to pay me $25,000 for it or I could use it as a trade in on another vehicle but if I did that I would have to pay all of the fees and taxes again on the new vehicle. I have only put about 500 miles on this vehicle since the date of purchase. When I called the general manager about cancelling the service contract he said I couldn't cancel it. I contacted the service contract company and they said I could cancel it so I did. Based on this information, I fee the dealership should take this vehicle back and reimburse me for the purchase price + all fees and taxes for a total refund of $42,676.16 less the service contract since I cancelled it.

  

  Business response

  09/26/2024

  Regarding the vehicle's cam, we want to clarify that the Mustang does indeed have a cam, as advertised. We never specified what type of cam was installed, nor did we misrepresent the vehicles condition. We understand your frustration, but this vehicle was sold as advertised, and we have made every effort to address your concerns.

  You first contacted us about this issue nearly a year after your purchase. Despite this, we were still willing to assist by offering to buy back the vehicle. However, given the amount of time that has passed, market conditions have changed, affecting the buyback offer. This is standard across the automotive industry as vehicle values fluctuate over time.

  We also presented you with the option to trade in the Mustang and get into another vehicle that better meets your needs, with our continued support in finding the perfect car for you. When we last communicated, you chose not to pursue this option, but our offer still stands, and we are here to help you find a solution that works.
  Regarding the service contract, we did not state that it could not be canceled; rather, our understanding was that it would be best discussed directly with the service provider, which you successfully did. We regret any miscommunication on this matter.

  We remain committed to assisting you and are happy to discuss further options, whether its revisiting the trade-in or exploring another way to resolve this situation. Please feel free to reach out to us directly so we can continue to work towards a satisfactory outcome.

  
  Sincerely,
  AutoPark Dallas Management Team

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 19, 2023, I financed the purchase of a 2015 Maserati GranTurismo Sport from AutoPark Dallas in **********, ** (previously the Addison ********** I expressed concerns prior to signing the paperwork that there were a few dents in the both driver and passenger side doors, the suspension light kept coming on, and wrench symbol was lit. Also, I indicated before I bought the vehicle that I did not need or want *** coverage or the Extended Warranty (which they included on it anyways). The General Manager said he would call Advancial ******************** (who the vehicle was financed with) to get the *** coverage and Extended Warranty removed from the financing agreement (which he didn't do once again. They assured me that they would have the Paintless Dent Repair guy fix it right away and would contact me with his availability. That NEVER happened. I went up there sometime in January around the 14th because I tried to give them the benefit of the doubt due to the holidays. I spoke to the General Manager of the dealership and he specifically told me that he apologized and that he would be happy to get the *** guy out there. He said he would personally call me with his availability. That never happened again! This is the most unethical and untrustworthy business I've ever dealt with. I want them to fix the dents they said they would and take off the gap and extended warranty on the vehicle.

  

  Business response

  02/27/2024

  It has been brought to our attention that this client has disagreements on what transpired at our dealership with his purchase of his Maserati. Client interacted with **** in which they both attended ***** A&M university and connected a strong bond. The client advised **** that he would be putting his car on Turo as a rental car, and it was discussed collectively that Warranty and gap insurance would be in his best interest as he plans on giving the car to strangers for rental purposes, and that warranty coverage would be a A smart, financial decision. All this was discussed in person, collectively by all the parties in which the client agreed and signed paperwork. His $5000 down payment was applied towards the final outdoor purchase price of this vehicle. Not sure why hes trying to request his down payment back. Im trying to make sense of the situation, but everything that has been stated in the Better Business Bureau Review is complete opposite of what actually transpired at the dealership. We want our client to be happy, but we are not sure where all this is coming from. We have scheduled an appointment for him to drop off the vehicle to get the *** dents completed. We are happy to honor that no questions about it. We are just waiting for him to drop off the vehicle. He has been slow to communicate with us. We just want that to be stated on the record.. 

  Customer response

  02/28/2024

  I am rejecting this response because the dealership literally contradicted their entire response by stating all of what I said was false; however, he goes on to state that he would get the dents fixed no questions asked from the *** guy. Also, I specifically told **** and the Finance Manager I did not NEED gap or extended warranty because I already had those included on my insurance policy with *******. Due to being in a rush, the finance manager said he prepared all the documents and just said sign each of the pages while reading extremely fast and telling me Im good to go (as this is not my first vehicle to purchase). I went off the fact I was with good people, but that turned out to not be the case. The fact that he states I am the one slow to answer is LAUGHABLE, and completely false. I have been asking for dents and for Gap and warranty to be removed since December (they assured me they would get it taken care of) and still nothing.

  I want them to do one of the followings:

  1. Write me a check for $5,000 for their unscrupulous business practices, and Ill get the *** taken care of myself since their follow through cannot be trusted  

  2. Buy the vehicle back from me at full price I paid for it.

  Those are the only options I will accept; otherwise, I will have no choice but to seek legal action that will end up costing them more than the $5k Im requesting. 

  Customer response

  03/11/2024

  I am rejecting this response because: they still have not been in contact with me to schedule a PDR guy to come fix the dents in both sides of doors. They willingly sold someone a car with dents even though I brought it to their attention. Assured me they would take care of it in December 2023.
  

  Here it is March, and still they havent done anything about it. I hope everyone out there reads this complaint and heeds my advice to STAY AWAY from this company. I think its laughable the Finance Manager says I was working with **** due to him being a former Texas A&M **** because I know dont that guy from ****. Aggies dont lie, omit repairs that are needed on a vehicle, or use the excuse oh, I didnt know repairs were needed or lights came on. You better know the vehicle inside and out before any customer comes to an appointment you have scheduled, especially when youre dealing with luxury and exotic vehicles. I reject their response entirely, and I am still standing by my original requests.

  I am giving this 3 more days for my desired outcome otherwise, this is going the legal route and I have nothing but time. No need to spend your money on an attorney over $5,000 unless you guys are hurting that bad.

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from this group without ever driving it. I had concerns about that and they told me. "Totally understand. We stand behind our cars and customers. If you experience any issues right off the bat then give us a call we will help you out. But the car is fantastic and runs and drives as it should. No issues."However, when I got the car - I drove it around the block a couple times, then took it out to the hiway. This car has a manual transmission and when shifting in the lower gears, I could hear something mechanical underneath and in the rear of the vehicle. Also, when I took it on the hiway - I could smell burning clutch. Additionally, when we performed our walk thru with the car at home, we found the trunk latch cover was missing which exposes the electronics and leaves a 3 inch hole on the truck lid exposed to the elements. We found the latch cover in the glove compartment.So, I took the car to the dodge dealership for review. The dealership says the rear differential needs to be replaced - that's over 4k. And, the trunk latch needs to be replaced - that's over 700.Autopark Dallas is not willing to help at all with the most serious defect- the rear diff.Further, Autopark Dallas claims they had the car inspected and personally drove the car without noticing any noise from the rear end. I don't see how that is possible, and I certainly didn't cause the issue by driving it around the block.I expect Autopark Dallas to uphold their statements and help get this car repaired.

  Customer response

  01/30/2023

  ***Document Attached***
  Dodge dealer review and estimates
  See Attachment/File: Screenshot_20230116_112328_Chrome

  

  Business response

  02/07/2023

  Contact Name and Title: ****
  Contact Phone: **********
  Contact Email: *******************************
  ****, you have been in communication with our general manager, ******* we have come to the agreement that ***** had misdiagnosed the vehicle! When we spoke to the service advisor who is helping you regarding your car every time he told ** different information about the vehicle. He told you that replacing that rear differential wouldn't solve the problem and you're complaints about the slight noise that they make is a common occurrence on those cars and even replacing it wouldn't resolve that noise! There is no issue with your rear differential. That is just how those come from the factory we did not sell you a car with a faulty issue. It's a manufacture defect that all these cars have, and this is documented all over the forms, and even the Dodge dealership told you so.. as far as the latch we'd be happy to help resolve that for you that is no big deal. Please close out this case as resolved as there is no issues at hand..

  Customer response

  02/11/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hi *********
  
  Thanks for your reply. It's unfortunate that you and I have not spoken together directly about this situation. I wish you would have done that before responding here.
  
  I understand that you are the owner. I have been working directly with the salesperson, ***. And after I escalated past *** and asked for a manager, I finally got *******. I have been working with ******* very closely the last few weeks. Nearly all of my conversation are documented in texts.
  
  From the beginning, I have been complaining about
  
  1. A smell like burning clutch the first 2 times i had this car on the hiway.
  
  2. A metallic, mechanical sound from underneath and rear of the vehicle primarily when shifting in first or second gear. Some people describe this as a bang or a *****. It is very noticeable.
  
  I noticed these issues within the first 30 minutes of having the car. When the car came off the trailer, I drove it around the block a couple times and first heard the noise from the rear. Then, I took the car on the hiway and while I was on the on ramp, I could smell burning clutch. This smell continued for at least **** minutes which happened to be the entire time I was on the hiway. I thought that was odd. So, I drove home and picked up a different passenger and did the same drive again - with the same results
  
  As you might imagine, I was very irritated. Properly functioning cars don't smell this way or sound this way.
  
  I have been working diligently to find the root cause. Please do not try to downplay what is happening here.
  
  I'm not playing games. I'm not trying damage you or your company's reputation. I just want a car that is free of major defects.
  
  I was never told there could be potential drivetrain issues. And, I feel like there is something wrong here.
  
  The longer I've had the car, the more I notice problems. Lately, the car doesn't want to come out of gear sometimes when the car is turned on. But, if you turn the car off - you can change the gear. Go look up possible issues for that and it will point to transmission.
  
  In summary, I'm not exactly sure yet what all the problems are. But, I know when things aren't right.
  
  I will continue to investigate and provide videos, pictures, etc to show what is going on here.
  
  Maybe sometime we can talk directly and see what happens. In fact, I will try to call you later today.
  
  Thank you

  Customer response

  02/14/2023

  As I mentioned in my previous post, I am providing videos of the issues.
  
  Please use a headset or earbuds when listening and don't play this on your phone.
  
  MY VIDEOS
  Stuck shifter part 1
  ****************************
  
  Stuck shifter part 2
  ****************************
  
  Rear diff part 1
  ****************************
  
  Rear diff part 2
  ****************************************************
  
  Rear diff ***** part 3
  ****************************
  
  Rotate driver wheel. Listen near wheel
  ****************************
  
  Rotate passenger wheel. Listen near wheel
  ****************************
  
  Rotate driveshaft. Listen near diff
  ****************************
  
  Rotate passenger wheel. Listen near diff
  ****************************************************
  
  Rotate driver wheel. Listen near diff.
  ****************************************************
  

  Customer response

  02/14/2023

  I've done a ton of research on these issues.
  
  Here is the internet's resolution for a stuck shifter.
  
  Stuck shifter
  ============
  THIS IS IT
  PULL TRANS AND CLUTCH
  CLEAN AND GREASE SPLINES
  ****************************************************************************
  
  THIS IS IT
  PULL TRANS AND CLUTCH
  SEVERAL IDEAS FOR FIX
  CLUTCH NOT DISENGAGING PROPERLY
  
  ****************************************************************************************
  
  THIS IS IT
  PULL TRANS GREASE SPLINES
  ********************************************************************************************
  
  
  THIS IS IT
  STUCK SHIFTER
  REPLACE CLUTCH
  ****************************************************************************************************
  
  THIS IS IT
  STUCK SHIFTER HELLCAT
  REPLACE TRANSMISSION
  ***************************************************************

  Customer response

  02/14/2023

  Here is the research for the rear *****.
  
  The internet's resolution is not clear. Could be rear diff. Could be deiveshaft. Could be axles. Could be normal on a challenger.
  
  When ******* did his research, he stopped at "found to be normal".
  
  When I am under the car and moving parts, the ***** is clearly from the diff.
  
  Personally, I believe these 2 videos are the best at helping someone identify the source. And, I've done exactly the same tests (outside of replacing parts) in my videos.
  
  I don't know how to prove or disprove the rear diff ***** issue without replacing it.
  
  But, I can say that I've had 2 separate businesses/professionals look at the car in person and tell me it's the rear diff.
  
  A third business/professional review told me it's the driveshaft. However, that business also never gave me a quote or professional diagnosis summary either. I asked for it at least twice.
  
  HELPFUL DIAGNOSTIC TIPS
  Noise when shifting 1st and reverse
  How to pinpoint noise to part
  ***************************
  
  THIS IS IT
  LAND ROVER
  REPLACE HALF SHAFT AND SHAFT MOUNT
  Part 1
  ****************************
  1:26 road test
  2:00 clunking sounds
  3:30 play in driveshaft/diff connection is normal
  3:50 play and *****. same sound as challenger
  5:10 ***** sound. Same as challenger
  6:05, 6:25 remove rear half shaft
  7:30, 8:05 not good
  8:28 worn half shaft gears
  8:38 worn half shaft splines
  8:58 play on rear axle
  9:18 replace half shaft and rear shaft mount
  10:58 wear on half shaft
  12:00 testing the diff and axles. Not the diff
  12:30 not rear diff
  13:20 play and ***** in axle rotation
  
  13:26 play is in axles / half shaft
  13:30 play in crown rotation
  13:38 half shaft need to be replaced
  
  Part 2
  ****************************
  2:15 play on cross joint on driveshaft
  2:25 replace prop shaft
  6:50 mount half shaft
  10:48 tire rotation test. It's almost silent. Sounds fixed
  11:10 mount prop shaft
  13:20 ***** is gone
  
  
  This video is the same ***** I hear and the same location. However, there is no resolution.
  
  In the comments of the video, we see dodge saying it's normal. However, I have a dodge dealership telling me it's not.
  
  THIS IS IT
  CHALLENGER
  NO RESOLUTION PROVIDED
  ****************************
  ****************************
  
  2019
  Mar 16
  
  20014 Dodge Challenger rear diff clunking noise from ring and pinion. **** was replaced 2 months ago by dodge dealer in ********* ** for humming noise in rear diff. Rebuilt rear diff is clunking, Dodge ****** the noise is OK and is in specifications.
  
  
  
  

  Customer response

  02/14/2023

  I showed the same videos to the dodge dealership (****** *******************) yesterday and this was their response.
  
  I did, I reviewed them with my technician, he did not think in his experience that the clunk is normal, The shifter stuck we have never seen before nor do we know what could cause something like that.
  -- ******* BLAZE

  Customer response

  02/14/2023

  Here's my offer.
  
  You can keep my **** deposit. But, since your people have been so slow to respond and work with me - I've already paid sales taxes and bought tags.
  
  So, I would like a refund of the remaining balance after the **** deposit and you will need to compensate me for the taxes I paid which is about 2900.
  
  You can take the car back and use the **** from the deposit to help pay for the shipping expense.
  
  Then, since you feel strongly that the car is fine - you can try to sell it to the next person.
  
  Or, you can help me fix these issues. But, honestly- none of this sounds like it will be cheap. I can probably get better prices for rear diff replacement and transmission repair. However, it looks like it will be thousands of dollars. Just a wild guess - probably 5-10k.
  
  I'm guessing from your perspective it might be cheaper to just refund me and take the car back and I am perfectly OK with that.
  
  From my perspective, it looks like I was sold a car that had been driven really hard. Like someone was popping the clutch and lot. And, now I get to pay for the repairs.
  
  I don't know what happened before I got the car. But, frankly I don't see how it's possible these things were missed. The ***** is very noticeable. And, I've only driven the maybe 20 times. In that time, the shifter has stuck at least 5.
  
  So, again. How is it possible this wasn't noticed?
  
  Sure seems like I'm being shafted here, and I don't like it.
  
  

  

  Business response

  02/15/2023

  ****, we want to help you as much as we can, but with the inaccuracy of information we have been given by the dodge dealership, it makes handling any complaints tough. They went back and forth with their diag of the vehicle. Told you these are manufacture issues with all models. At the end of the day, you purchased a pre-owned vehicle, it is not new nor under warranty. These complaints are common occurrences with the make and model of vehicle you purchased, We only sell them, we do not build them. I understand the frustration but it might be pointed at **, when it should be pointed to the manufacture of the vehicle. ******* is going to offer you 1 final solution, the ball will be in your court. Nothing else we can do from here, you told ******* you have taken this vehicle on road trips and is obviously functioning properly hence a road trip with this car. I hope this vehicle treats you well, and will be an enjoyable experience for you.

  Customer response

  03/19/2023

  ***Document Attached***
  Let's be clear about what's happened here. I don't appreciate you trying to change the narrative.
  
  These are the facts.
  
  1. This car has a ***** from the rear diff. I produced videos documenting the issue.
  ****************************
  ****************************
  
  2. The dodge dealership diagnosed the issue and said it needed to be replaced. ****+ dollars. That quote is attached
  
  3. If you leave the car in gear when parked, at least 25%-30% of the time it will not come out of gear when you start the car. Most likely issue is something with the transmission- clutch or slave cylinder. In order to properly diagnose, you must remove the transmission.
  
  4. The trunk latch cover is damaged and missing the cover. This leaves the electronics open to the elements. I will attach a picture of this issue with the car still on the trailer at delivery.
  
  5. The pictures of the car on your website are not the same as the actual vehicle. On your website, the car has the stock air intake. The delivered car has a aftermarket cold air intake. The pictures on your site show the car with a ***** shifter. The delivered car has a ****** shifter.
  
  I think you just reused the pictures from the previous owner. You sold this car to a person, then bought it back a year later and didn't even update the pictures before selling it again.
  
  So, I think there are some very clear misses by your company and since I had no way to drive or test the vehicle beforehand- now I'm stuck with it.
  
  I had expectations for your organization to make sure the vehicle was free from defects.
  
  In fact, your people (***) even told me you are car guys. I'm guessing now that it just something you tell people to get a sale.
  
  So, I don't need anymore of your help. I can get a warranty on my own.
  
  My mistake was trusting your people and not checking it out thoroughly myself before the purchase.
  
  Obviously, I will never buy another car from you.
  
  Thanks anyway
  See Attachment/File: 20230108_124109.jpg

  Customer response

  03/20/2023

  Here are the stuck shifter videos I produced
  
  Stuck shifter part 1
  ****************************
  
  Stuck shifter part 2
  ****************************

  Customer response

  03/20/2023

  I think you should at least pay for the missing trunk latch. That's on the quote from dodge as well. Around 700 dollars

• Initial Complaint

  05/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Online I found a vehicle for sale 2008 Volkswagen Golf R32. Had a pre purchase inspection completed and no where was it mentioned about rust and their sales reps(multiple) confirmed no rust on the vehicle. The car was shipped out to me earlier this week Tuesday May 24th and it's been raining here in Kansas so didn't get a chance to check out the car until today May 26th. As I was cleaning the car I noticed the car is plagued with rust which was something I specifically mentioned to check for and I was told but the shop that the only rust was on the driver side door jam but very minimal. The PPI was done by Auto Pros off of *********************** *******, TX*****. The car is NOT save for long distance drives due to the amount of rust. It was explained to me the only issue was front struts being noisy and needing to be replaced and the dealer agreed to take care of that. Upon cleaning and further inspection the car the struts that were supposedly replaced are original and are also plagued with rust.

  

  Business response

  08/15/2022

  Business Response /* (1000, 5, 2022/05/31) */ Hi we have spoken to customer and he is now happy. please close the case. thank you Consumer Response /* (3000, 12, 2022/06/15) */ I'm barely responding as I just finished moving to another state and had child birth. However between this dealer and the shop they sent the car to get inspected at (Auto Pros) we're full of lies and did NOT provide any documentation of any sort for said Pre Purchase Inspection. As I've been personally inspecting the vehicle the car has one wheel that is bent and I only found out because I was trying to figure out why the tire pressure light kept coming on. So there's a bent wheel that wasn't brought up, the amount of rust on the vehicle is unsafe. The owner or manager not sure what his roll is said they paid to have front struts replaced and come to find out was never the case, the only thing replaced were the strut mounts and no there was no confusion because that was literally the only thing that the shop mentioned was of concern. The only reason why all this came to light was because I personally started looking over the entire vehicle and everything started coming to light. There's a headlight bracket that is broken. I would like them to either take the car back or for financial compensation for repairs to be made. Business Response /* (4000, 16, 2022/07/06) */ Customer was explained the difference between a strut and strut mount. The mounts have been replaced. AutoPros did the PPI, they can confirm it was replace with records. Customer was also aware the car came from up north, we have a signed carfax showing its history. On top of all this we have already spoken to this customer and he stated he was happy that we reached out and talked it through. and for legal reasons, this customer bought this car AS-IS. We also have a signed contract we are happy to provide. We want our customers to be happy, but we have done everything we promised, we explained everything and it sounds like buyers remorse at this point. Nothing else we can do, we even offered to help him sell it and would walk him thru the process if he wanted our help! Consumer Response /* (4200, 18, 2022/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not sure why the explanation of a car part was even mentioned. I myself am very familiar with the maintenance and upkeep. My mistake was sending paperwork signed so I can secure the car however I told the salesman prior to them even hiring a private company to ship the car that I did not want the vehicle. I still ended up driving a distance to pick up vehicle even after paying for shipping. As for the offering to sell the car that never happened the only thing that was mentioned is that I can return the car for a percentage that this person could not even disclose. Not to mention the person I was bounced around back and forth between what seemed like everyone from this dealer and that's what made matters worse. I didn't want the car I mentioned before the car was even shipped, just wanted my money back and everyone just go on about their day and I made that clear. However, management did not get involved until days AFTER car had been shipped and started telling me it was too late to return vehicle without restocking fee. I would gladly show phone records of how I was desperately dialing the numbers of everyone I spoke to from that dealer. Also AutoPark Dallas failed to provide documentation of the PrePurchase Inspection. The "findings" were only vocally identified. I was specifically told the vehicle needed front struts as per the salesman Jose I had to call to get any sort of update. Again, NO DOCUMENTATION was provided and I had specifically asked about rust and the only only thing that was identified was the little bit on the driver side door jam and I have screenshots of that as well. Pictures are attached of some screenshots of the conversations that were had along where I was trying to get a hold of ANYONE at the shop. Also the conversation where Jose or whosever the 817 area code number stated there was no rust. I am not one to open up claims with the BBB, this is my first, however I will not sit here and be lied to by this shop and let other consumers fall victim of this. At this point, I don't want any money, I just want this shop to take their care back and to be credited back the taxes I paid on this vehicle and go out separate ways. Business Response /* (4000, 20, 2022/07/12) */ ******, there's no way for you to buy a vehicle without you being fully involved in the transaction from start to finish. The fact that you're claiming that we just rushly shipped you the car and you kept trying to call us to cancel the deal is completely false. We had to exchange documentation that you and I both had to sign, we had to exchange payment, we had to exchange information. There's no way for us to rush a car deal and just ship it to your front door to try to pull a fast one on you as you are claiming. We need your involvement from start to finish throughout the entire process for us to be able to ship a car out of state to a customer. We spoke to you about listing the car up on Facebook marketplace and suggested it to you because there's no reason for you to pay a restocking fee on a car that would sell so easily in your home state. Not sure how you think the resolution is us paying your sales tax? How does that make any sense you want us to pay the taxes on your vehicle? The vehicle isn't for us it's for you why would we be responsible for paying your taxes. That's like you going to the grocery store buying a Carton of milk and asking the cashier to pay the sales tax on your carton of milk. As far as the purchase inspection that was done between a third-party mechanic shop you are more than welcome to call them , name is Auto Pros on ************** and they can provide documentation if you need it. Consumer Response /* (4200, 22, 2022/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had sent the paperwork and check when I spoke to Jose but after finding out details BEFORE the vehicle was shipped I said I didn't want the vehicle anymore, I told Jose, Jay and one other gentleman and I was told that I could not back out of the sale because I was too late. When I asked to speak to a manager Jay was the individual I got so it sounds like that shop doesn't have their things in order because it took me messaging on social media for me to get a response from "management." Im not even asking for us to go to court or anything like that I just want to return the car get the money back and get the tax money I paid for it because YOUR salesman after sending me pictures said there was NO RUST visible aside from the door jam as mentioned and it turned out the car is plagued with rust therefore he falsely advertised the vehicle. As far as the delivery goes again I spoke to Jose about not wanting the vehicle BEFORE it even shipped and between him and Jay they kept saying it was too late to back out of the sale. As far as my "false" remarks II already sent screenshots of the conversations so it's not like I'm making up. Yes I sent paperwork I signed along with bank check and I called the day Jose received it to say I didn't want the vehicle anymore and was told I was too late I keep bringing it up because it seems there is NO COMMUNICATION within that shop and when I spoke to whoever I did after reaching out on social media I even said I didn't want the car. At this point I don't even mind towing the car back myself to return it, I wouldn't even care about the reimbursement for the taxes paid just want to return the vehicle and make it to where we never did business I'll even hand over the registration I paid for it, my gain your loss. I'm getting ready to deploy and don't need a rusting vehicle sitting out even longer. I can return it myself as soon as this week.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩