Business ProfileforTexas HVAC Repair LLC

After install of my new unit, I called Texas HVAC Repair LLC several times and sent messages several times asking for repair to the new system which was damaged upon transit and install. I attempted contact from May 2024 to June 2024. ******, the field supervisor, would not respond to my calls or messages nor dispatch a technician. ******, the service *** was so kind and helpful, but she was unable to get ****** to respond or get a technician to make the repair. They attempted to send a technician, ******, who forgot the tool to make the repair and he tried scraping the unit with a flathead screwdriver which caused a little bit worse damage. ****** mentioned he would try to get the tool from ********** but did not call back. When I called and spoke with *****, the inside supervisor, ***** was unwilling to assist me and he scolded me for asking for explanation of services. I asked why the permit cost double what the City of Bedford charges and he said it is what it is, no one is above the law, not even the president. Im not sure what he meant by that, but I had to do the city inspection when they arrived, as the technician from Texas HVAC Repair LLC did not show up. They billed for plenum modifications which were not made, code upgrades which were not made, and installation of new unit which was not fully completed after I paid them, as the repair was not made after I called and sent messages for three months. I ask that Texas HVAC Repair LLC refund the price of the items which were not completed and discontinue advertising three items: ***************** Service after the sale, and Competitive pricing. These advertisements are misleading compared to their actual service.