We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Nitecore has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Nitecore

              12112 Anderson Mill Rd Bldg 4 Austin, TX 78726

            Business ProfileNitecore

            Camping Equipment

            Contact Information

            12112 Anderson Mill Rd Bldg 4

            Austin, TX 78726

            Visit Website
            (512) 258-6649

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            12112 Anderson Mill Rd Bldg 4, Austin, TX 78726
            BBB File Opened:
            1/30/2021
            Years in Business:
            15
            Business Started:
            1/1/2009
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Wyatt Cowan, Manager
            Contact Information

            Customer Contact

            • Mr. Wyatt Cowan, Manager
            Additional Contact Information

            Fax Numbers

            • (512) 666-3646
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying camping gear

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/31/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            My problem is with your employee ************ I emailed Nitecore about my defective flashlight and I got the run around from this dude about getting a video of the intermittent problem that it is having. I got the videio luckily and he say send it back anyways!!??!! I mean wth have me take a video if I have to return it anyways? Why not just send me a freakin button? Then I tell him I have other Items I want to return and he only says one line response of the return label was for the flashlight only, nothing else. Then I call and he answers and I confront him on not explaining himself to me clearly iin his email and he gets this righteous attitude with me like I dont know what. After I ask to speak to his supervisor he asks to tak a name and number to have him call me back. Yea sure. I told him I was going to file a bbb complaint and he said go ahead and said have a good day and hung up on me. I read the other complaints about this company and I am now seeing what they are saying first hand. I get attitude from this guy all the time I deal with this company and I am sick of it!!!!! I am going to return everything I have purchased and file a charge back on my CC to them!!! *** spent alot of money and left great reviews only to get s*** on!!!! I cannot stand giving hard earned ****** to attitude comapnies who think their s*** doesnt stink. I will cease to give my money to companies who employee these type of people to handle customer service. I want my money back and I will get it one way or the other.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Leif J

            06/10/2023

            Nitecore has a storefront presence on Amazon, and back in March of 2023, this year, I invested nearly $100 in a device called the ********************** BlowerBaby 2. The **** job is proposed to be simple: To act as an electronic air blower with continuous, filtered air flow to be used on photography/camera equipment.Essentially, a mini leaf blower with some specialty features intended to give me an edge while cleaning my equipment wherever I go; taking the place of a manual pump air blower.As it turns out, the device is a gimmick. A failed, poorly manufactured device made of aluminum alloy wrapped around trash that cant hold the battery charge it was advertised for.I signed-up for their warranty, immediately, when I got the device in hand, but when honoring the warranty itself they dont follow through with their promise of repair and will put you through hurdles, including payment for shipping, just to get the device into their hands.They post the BB2 as a product listing several times over on Amazon. Each one has a slightly different pairing of an accessory to go with the device itself. I accuse Nitecore of applying this listing technique in order to avoid a single product listing where all reviews can be assessed to determine the **** actual value and performance.Shady, terrible company with bottom-of-the-barrel morals and values for business. Avoid them; shame them.

            Local BBB

            BBB serving the Heart of Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.