ComplaintsforTacticalmakgrips
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Complaint Details
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Initial Complaint
01/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a product from this company and have been getting the run around by what seems to be the only person that deals with customer support.After waiting for 2 weeks for the product to ship and trying to communicate with this person that replies at ******************************* (*********************) I finally received my product and no longer wanted it. I was able to contact that person again once I received the package and told them I wanted to Return it, they gave me the Return Address but then they tried telling me I should just keep it and that they'd send me a $25 coupon for another purchase. I then told them the package was already in route to the Return Address they gave me and they replied saying "Ok".Once I saw the package was delivered via the **** Tracking number I waited a few day to see if I would receive any type of Return notification and I haven't. So the Tracking Number showed it was delivered to the Return Address the person gave me on January 13th of this year and as of today when I contacted the person again they told me that they never received it. As of now I'm out $114.90 The phone number listed also gets answered buy a complete stranger, and then the email address it tells you to contact for a refund or return is fake too as it kicks back my email saying "address not found"I'm pretty sure that I am being scammed and this person is dragging things out because that have a 14 day return window, so once they stall long enough they can tell me they never received it in time.I have all of the email traffic from this mess and I just want my money back, especially now that I returned the product as they told me too..... after trying to talk me out of it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.