Business ProfileforNetWell Healthshare

We were promised that this health insurance (yes it was advertised to us from the sales call as insurance) would cover us as long as we went to where they accepted the insurance, also places listed on their website. My husband and I were unable to seek primary care services for the entire year. And now after we have switched we are getting a years worth of backed bills that they held onto and said they never received from the hospitals or urgent cares in a timely manner. We sent every bill to them that we received and they didn't pay them or address these medical expenses until after the 90 days, and then refused to cover anything. I was refused service at a local urgent care after a back injury in March of 2024. They went back and forth with the hospital, with us saying they didn't receive the bills, we sent proof of the bills. Then they never followed up and now we are trying to make us cover the $19044.40 ER visit! The hospital we went to, was listed as in network for them. They are now trying to say that they wouldn't cover the bill because the radiologist reported not emergent at the bottom of its report, meaning I didn't have to go to surgery right then. I had an 8 mm bulging/slipped disk that compressed my spinal and sciatic nerve causing the most excruciating pain and making me be immobile for 2 weeks. I couldn't work, couldn't move. No one would see me because of this insurance and I had to pay out of pocket for a specialist to fix my back with decompression therapy. I truly believe this company gets the hospital bills, ignores them until they are past the 90 day time frame and then forces the enrollee to pay for the bills, all while collecting a monthly amount for "insurance". Why else would we be getting bills and explanation of benefits for previous urgent care visits 6 months later, mind you urgent cares who they say they have listed as "in network". They are stealing from people.