Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/05/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Sign me up for an Insurance policy.I did not authorize and the primary number is not my phone #.So I was signed up on a fraudulent insurance policy with securico life AGENT is *************************. Dated 06/26/2024
Business response
07/15/2024
Dear BBB,
We have thoroughly reviewed the complaint filed by ******************** regarding the unauthorized insurance policy under agent *************************, dated 06/26/2024.
We promptly contacted ******************** upon learning of the issue and have since cancelled the policy in question. No payments were received by Securico Life, so no refunds were necessary.
We apologize for any inconvenience this may have caused and assure you we are committed to maintaining the highest standards of integrity and customer satisfaction, we are also in the process of investigating the agent in question.Sincerely,
Securico Life Insurance Company
Customer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
05/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Called for 75 minutes straight with no answer. It was a total of 25 calls straight. They send you to voicemail after 2 minutes of being on hold. The problem is I left a voicemail two days ago, and no one bothered to call me back.Business response
06/04/2024
Hello Better Business Bureau. Securico Life ***************** was able to discuss this matter directly with *************************** through a telephone call. As a result the policy(1001832S) written for ************************* was canceled on 5-29-2024 with a refund of the surrender value. We believe that this was satisfactory to ***************************.
Regards,
**************************;
Compliance Director
Securico Life *****************
Initial Complaint
10/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This insurance company suddenly started taking money from my checking acct. $45.38./ mo I don't even remember when it started , I believe 2023 but not sure because I was sick 98,% of 2022 & was in & out of hospital 3 times. I have had life insurance for 8-9 yrs so why would I want more? I'm on a fixed income! All I want is a full refund of every month they have withdrawn money from my account! I'm not at my house at the moment to check that to the ***** but I know the dollar amount is correct & at least 9 months (45.38x9 or more) ! I'd appreciate anything you can do to help me. This is only one of four or five fraud cases I've acquired since I became sick & stopped paying daily attention to my account. Thank you in advance for your help. *********************Business response
10/06/2023
October 6, 2023
*********************************;
Community Engagement Specialist
Better Business Bureau
RE: *********************;
Better Business Complaint ID #********
Dear ***************************:
*********************;applied for a life insurance policy from Securico Life ***************** on December 28, 2022 via telephonically. On that date, Ms. **************************** identity telephonically by providing the following personal/confidential data:
Name: *************************;
Place of birth: Virginia
Date of birth: 10-06-1962
Social Security # ***-08-4048
Driver's License # *******
Address: ********************************************** Lane ***********, ** 28349
Primary Phone: ************
Banking Information: routing #********* account number: ***********; Capitol One 360.
Answers to various health questions and medications to qualify for our life Insurance product offering.
On December 28, 2022, *********************;agreed via voice authorization to the coverage provided in Securico Life ***************** as well as the monthly premium payment of $45.53 with an initial payment on February 1, 2023, via telephonically with a voice signature and recurring electronic payments on the first of each month directly from the bank account that she provided in the phone call. *********************;stated in the enrollment application call that she had another policy, and that Securico Life *****************s policy would not replace any other policy that she has. The telephonic message is too large to attach in this response. Please advise how to send this directly to you as well.
Securico Life ***************** did not by any fraudulent methods generate illegal banking transactions against ********************* based upon the aforementioned items and the telephonic recording of the sale of the insurance policy and authorization electronic funds transfer which is attached in this response. We attach a copy of the application and the insurance policy for your ready reference. We also note we have no record of ********************* contacting us about these previously authorized premium payments.
Please feel free to call us directly should there be any additional items needed at ************.
Regards,
**************************;
Compliance Director
Securico Life *****************Customer response
10/08/2023
Complaint: 20687782
I am rejecting this response because:
I don't recall ever doing any of the said signing lol I was in the hospital 2-3 times last year & loopy most of the time. But why would I buy life insurance when I already have life insurance!!! I want a partial refund and policy cancelled ASAP & IF MONEY TAKEN FOR OCTOBER DEFINITELY want that refunded as well.!!!
Regards,
*********************Business response
10/09/2023
As previously noted the company has a voice recording of this transaction that took place in 2023. We are honoring ********************* request for a partial refund and policy cancellation. We are refunding 3 months premium of $136.59. Please allow 3-5 business days to notice this refund in the banking accounting provided.Customer response
10/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I am very satisfied with the outcome of my complaint (Dispute# ********).
I honestly do not remember any conversation with that company much less giving my bank **** information out over the phone which is something I would never do! They did cancel the policy & returned half of my money back. While I preferred to have gotten ALL of my money back, I'm grateful to at least have gotten half
Regards,
*********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.