ComplaintsforHenna Chevrolet LP

• Initial Complaint

  11/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  advertising Colorado p/u for 7500 off msrp..I called to buy and informed of the necessity of a 3000 trade credit..I have contacted them each month for last 90 days and each month the discount off of msrp is different as is the add ons required to buy at this fake discount..each sales *** says they are not in control of their advertising and any omissions ..how can the discount be changed each month and yet the add ons that change each month are never posted or a disclaimer noting them(the amounts) as these affect the selling price of vehicle..False and misleading advertising, on purpose, which lead to a vehicle not being sold as advertised..where is the truth in advertising and using false and mis-leading statements to lure a customer in

  Business response

  11/11/2024

  Hello Mr. ********************** you for your message.  I am sorry to hear that it has been difficult to purchase a truck from us.  Prices change on our website change often depending on market conditions.  Any vehicle is available for the price listed on the website and we would love to sell you one that interests you.  Please let me know if there is anything else we can do to help.

  Sincerely,

  **** ****

  Customer response

  11/11/2024

  Complaint: 22522141
  
  I am rejecting this response because: as noted from *********** website a VIP package must be purchased..although the clearly stated price is in the top corner..this VIP package has items listed as warranty items..it is ILLEGAL to force a consumer to purchase any warranties in order to buy a vehicle..the dealership just told me it is legal because it is disclosed..sorry not true..no warranties are allowed to be a condition of purchase..note the *** rulings this year on multiple dealers for this..I have todays ad from them and struggling to upload, it shows all I have stated.

  
  Regards,
  
  ****** *********

• Initial Complaint

  12/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 11/25/2023, the salesman at HENNA Chevrolet assured us that should we visit CARMAX to get a written appraisal for our trade-in, then bring the written offer to HENNA, we could purchase Chevrolet Traverse VIN ***************** at the advertised price of $43,640.00, less the written CARMAX trade-in offer, less a $500 competitive bonus as shown on the attached HENNA ad for the vehicle, plus customary tax, title and license fees.The ********************** salesman told us that there would be no unexpected ("junk") fees added to the cost; the dealership would add only the customary tax, title, and license fees. Based on the ********************** salesman's assurances, we made an appointment with the salesman, made the long drive to CARMAX to receive a written trade-in offer, and on 11/16/2023 arrived at HENNA Chevrolet with the attached CARMAX offer. The salesman took the documentation to his manager, and then returned to tell us that the manager determined there was "too little profit" in the advertised price, and HENNA intended to add $520.97 in unexpected ("junk") fees, plus TT&L, to the selling price. The salesman suggested that we buy the vehicle, and that he would escalate the issue to HENNA executive management to refund the unexpected fees. A copy of the manager's write-up, showing the "junk" fees and a copy of our check to purchase the vehicle, is attached.Per the attached emails, we contacted the salesman on 11/27/2023 to remind him about the promised refund, but there has been no resolution yet.We ask that 1) HENNA send us a check for $520.97, plus taxes charged, to refund the unexpected "junk" fees, and 2) HENNA desist from deceptive advertising like the attached example.Thank you in advance for considering this request.- ****************** *********************************************************** (m) ************

  Business response

  12/06/2023

  Mr. *********,

  Thank you for visiting with me on the phone today.  I am submitting a request to refund the amount you request.  I hope you are loving your new Traverse.

  Kind regards,

  *****************

  Customer response

  12/11/2023

  Better Business Bureau:

   

  HENNA Chevrolet issued me check # ****** for $536.29 to refund the excess fees.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******************

• Initial Complaint

  03/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased a vehicle from the Henna Chevrolet and the lien holder is GM Financial. I wanted to sell my leased vehicle so, I paid it off to GM Financial with a check for $22,303.90. GM Financial initially processed my documents on January 23rd, 2023. Their representative told me that I would get a title within 15 days and that I can sell my car with that title.GM Financial has now notified me that they can't release the title because there is a mistake on the paperwork made by the Henna dealership and they needed to correct the issue first so that my title can be released.I need to sell my vehicle as soon as possible and I certainly don't want to take the depreciation of the car value due to the delay, also I have to keep spending money for insurance on a car that I no longer drive. Given that it has been well over 15 business days since the beginning of the process, I believe at this point we need to find a solution because it is making me lose a lot of money for a situation that could have been avoided, had it been taken care of correctly the first time. I would like to request compensation for the monetary loss on my part until this issue can be solved. For both the continuous insurance payments for a car that is not being used, and for the decrease in value of the vehicle. These are suggestions but the bottom line is that I am losing time and money and it is necessary to reach an agreement regarding that matter.

  Business response

  03/16/2023

  Mr. *****,

  Thank you for your message.  We regret that the title has taken longer than usual to get to you.  I know that *********************** has done her best to expedite everything and she tells me you should receive your title very soon (if not already).  The state has struggled to process the title applications in a timely manner the last couple of years and that has contributed to the delay.  While we would not normally consider monetary compensation for paperwork related delays, I am happy to offer you a $250 credit to use in our service department.  ********** me know when you would like to come in and I will set everything up.  Did we get an opportunity to appraise your Blazer?  Perhaps we can get close to what you are looking to sell it for and we would welcome that opportunity if of interest to you.

  Kind regards,

  *****************
  

  Customer response

  03/16/2023

  Complaint: 19542995
  
  I am rejecting this response because: 

  While I appreciate your offer, the amount of compensation provided is significantly less than the amount I have lost and continue to lose due to the lack of a title for my vehicle.
  
  Throughout this process, I have maintained constant communication with GM Financial and have been reassured on multiple occasions that the issue lies with the improper documentation process performed by Henna Chevrolet and not with the state.
  
  It has been two months since this issue began, and I was initially given a verbal confirmation by *********************, a Henna Dealership employee from the financial department, that the correction process would not take long. To directly quote her she said, it should not take longer than 4 to 5 days. However, this has not been the case, and the lack of organization in the processes by Henna Chevrolet has only served to further complicate the situation.
  
  I should have been able to sell my car 15 days after payment, but due to the delay in receiving the title, it has lost value over time. ******* initially quoted me at $35,285, but this offer has now decreased to $34,193. For that part I am requesting compensation for the lost value of $1,092 over time, and I am willing to sell my car to you for $35,285.
  Additionally, I have had to pay $759.20 for insurance coverage for a period of 6 months, of which I am only requesting 2 months worth which is, $253.1. As such, I am requesting compensation for the amount of $1,345.1. This number is not set in stone because, the more time passes and I still do not have the car title, the more the vehicle continues to devalue. 
  
  If you require any supporting documentation, I am happy to provide it upon request. I hope that you can understand my frustration with this situation and that we can work together to come to a fair decision.
  Thank you for your attention to this matter.

  Sincerely,

  *******************************

• Initial Complaint

  11/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Flew to ****** ** to purchase a new 2022 Chevrolet Silverado diesel on 10-29-2022 (Cost of $241 one way ticket) Sales contract was approved by both parties and sent to my bank for financing. With check in hand I was willing to pay cash ****** Sales tax which was 7.5% separate from the Sales price from the truck. When arrived I was told to add another 3% on top of that agreed 7.5% agreement. They said a 3rd party calculated that number after our agreement. There is NO extra 3% extra sales tax in ******. This was a scam from this dealership to add more cost to their Silverado. Asked ******* ** tag office to confirm my speculations that there was no extra taxes. I was correct 7.5% is only collected from the dealer for my county. Now left with no options I was forced to fly back to ******* at another cost of $250. Fees to unwind bank finances of $25. A refund of Plane ticket costs and a apogee is required to resolve this matter. Legal matter pending

  Business response

  11/07/2022

  ******************,

  Thank you for your message.  I was very sorry to hear that we did not end up selling you the truck and apologize for the time and expense you incurred.  I can understand how this would be confusing and concerning.  We do use a service for out of state registrations.  Every state is has different fees and can lead to exactly the issue we both experienced.  I am attaching the sheet we were provided and I hope it will clarify the misunderstanding. 

  There are instances where the fees we are quoted by the service are slightly higher than it actually costs to register the vehicle.  If this happens, any overage is refunded to the customer.  The price of the vehicle does not change.

  I am happy to send you a check for $200 to demonstrate our goodwill towards the situation.  If agreeable, please include the address to mail the check in your reply.

  Kind regards,

  *****************

   

  Customer response

  11/08/2022

  Complaint: 18348912
  
  I am rejecting this response because:
  
  Provided documents still shows a 3% extra sales tax, I will not allow you to conduct business in this manner. Total sales tax for *******, ** (Sedgwick County ) is 7.5% only. 6.5% county and 1% city. The extra 3% is for credit cards fees only when filling for registration (not full purchase price), I have two months to pay that with cash. Im a cash buyer and refused to pay a extra 3% for them to use a 3rd party that doesnt do their homework. ****** does not allow 3rd party registrations because car needs inspection from Highway patrol with owner present and titles or new car paperwork in office only. 

  
  

  I will except only a full refund of $450 for all flights and a call from the owner with a apology. 

  No business is allowed to force you to charge a 3% credit card fee when cash was going to be the payment to the ****** DMV in person. 

  
  

  I buy new cars every year and Auto Nation in ******** sold me a new 2021 Camaro with only charging me tax on accessories to the car bought in *****. All other taxes I paid in ****** no problem. So the excuses that you have to go though a 3rd party is also a lie. 
  

  
  

  Regards,
  
  *************************

  Business response

  11/10/2022

  ******************,

  I understand that this is disappointing.  The fees we pay the agency to do registrations out of state are pass through fees and any charge above what is required to register a vehicle is returned to the owner. We cannot keep any of that fees assessed by them.  I see on the form that this 3% was to pay a local tax in ****** and not a credit card fee.  A quick ****** search let me know that there are different local taxes depending on where you live. 

  I regret that we were not successful in selling you the truck over this concern about the correct registration fees.  My original offer is still valid.

  Kind regards,

  *****************

  Customer response

  11/10/2022

  Complaint: 18348912
  
  I am rejecting this response because:

  Here is a very simple page showing you my total local city, county and state taxes. There is also a calculations page for people that dont understand.

  Your 3rd party calculates my taxes wrong and my point is you are practicing in unsound business practices. 
  

  BBB I hope you can step in and show where the problem lies or take action in lowering the rating for this company. (Please leave content on your website for other consumers to read) people need to educate themselves before stopping into this business. 

   

  
  Regards,
  
  *************************

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new vehicle in June 2021. I did not get to view the car because I bought it from another city and was only told when they brought the car that the windshield had a small crack but they were willing to replace it and put it in writing. I said ok and sent them an estimate from Safelight for around $875 due to it needing to be calibrated. They told me no and that I needed to bring the car over 80 miles and 2 hours from my house to get their glass company to replace it because they pay less then $400 without the calibration. They also said I had to go Mon-Fri which I said absolutely not because I work. Another issue is I called the glass company they user and they said yes they recommend calibrating the cameras but Henna doesn't like to pay for them. So I told Henna I wanted the calibration done in case I encountered any issues.

  Business response

  06/16/2022

  Dear **************,

  It was a pleasure talking with you via telephone this morning.  I commit to getting this resolved as soon as possible so that you can enjoy your new Equinox without having to see a crack in the windshield.  I will be back in touch very soon so that we can work out the details of getting this taken care of.

  Sincerely,

  *****************

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Henna Chevrolet has refused to deliver work that was agreed to under contract. I purchased a used Dodge Caravan from the Henna Chevrolet used team in October for $5800 post-tax. The sales team was repulsive, deploying deception, manipulation, intimidation, and repeatedly lying blatantly about the condition of the vehicle. Their sales team claimed that the vehicle had passed the state inspection, all fluids had been recently flushed, front and rear brakes were recently fixed, and assured me that the vehicle was in great condition aside from an A/C switch that needed to be replaced for the air conditioner to work properly. These claims couldn't have been further from the truth! Misleading statements made one day were rebuffed the next and shady sales tactics were used repeatedly to pressure me into the purchase. Despite this, I eventually agreed to purchase the vehicle contingent on two items being completed, which were agreed to in writing: 1) the a/c switch would be replaced and air conditioner properly working 2) new rear brakes and rotors would be installed given that they were clearly completely worn. A second look from an unbiased garage uncovered that none of the claims made by **** were accurate. All fluids needed flushing, both sets of brakes needed replacement, radiator needed replacement, issue with axles, TIPM needed replacement, etc. When challenging them I got the repeated response, "too bad! it's a used vehicle, you bought it as is!" I insisted that they at least honor the work agreed to in writing. ***** and the make ready services team agreed to do the brakes and rotors but never actually did the work indicated. The back brakes and rotors are still worn. I reached back out to **** and ***** several times within the first few thousand miles and they intentionally ignored my calls, texts, and emails. When I was finally able to corner them they told me I "missed the 3 month window" and I'd have to pay the $507.47 out of pocket elsewhere paid $4k+ already

  Business response

  04/08/2022

  **********************:

  Thank you for your feedback.  I apologize that your purchase experience was not more pleasant and commit to looking into this with our team and seeing how we can help.  Looks like this 2008 van that was purchased it back on October 1st, 2021.  Based on the information you submitted, we had an agreement to replace the switch and look at the brakes back then.  To help me understand the circumstances, can you please explain the reason the work did not take place back then?  We would not normally extend an offer for repairs due at purchase 6 months out and this information will be helpful.  

  Kind regards,

  *****************

  Customer response

  04/08/2022

  Complaint: 16991442
  
  I am rejecting this response because:

  Hello ****, thank you for the response. Part of the agreement was that new brakes and rotors would be installed on the vehicle to make the purchase final. ***** assured me that the work was completed but that doesn't appear to be the case. Shortly after purchasing the vehicle I had to leave town due to the loss of a family member which had me away from ****** for several months. When I returned and realized that the brakes had issues I immediately contacted **** and *****. They played a game of cat and mouse where they did not respond to several phone calls, texts, and emails and only recently responded by saying "you're beyond our 3 month window, get the work done elsewhere at your expense." My first contact with them was after putting on roughly ***** miles after taking their word that "they may feel tight for a while after the work was done." Every other garage I've worked with here stands by 6 month, ***** mile warranties when it comes to brakes. I think we can all agree that brakes shouldn't fail after a few thousand miles and these were A. Not new OR defective brakes and rotors or B. were never installed as stated in the first place. While there were extenuating circumstances that delayed my follow up to their work for a few months, the miles put on the van were not significant, making the ***** mile warranty still relevant. After acknowledging that to be the case they still refused to address the issue. The agreed to contract was not followed through on by Henna Chevrolet. 

  
  Regards,

  
  *****************************

  Business response

  04/11/2022

  Hi **********************,

  I understand and this is something we are happy to look into further.  Are you able to bring the van in for an inspection?  It will potentially take a few hours to allow for us to get it up on a rack and have a technician look at the brakes.  I have spoke to ***** and he will be expecting a call to set up an appointment.  His direct number is ************.

  I am hopeful that this can be resolved quickly.

  Thank you,

  *****************

  Customer response

  04/11/2022

  Complaint: 16991442
  
  I am rejecting this response because:
  

  Hello ****, thank you for this offer. Is there an option to get the install of rear brakes and rotors done elsewhere and be compensated for the costs? If so, that will be the ideal resolution of this issue. I am very reluctant to trust Henna Chevrolet at this point as the team has failed to deliver as promised on several key items along the purchase and post-purchase process and I am skeptical that the work will actually be done correctly and without further harm to the vehicle. Please let me know if you are willing to accept this solution instead and I will share documentation of the work costs as soon as it's completed. Thank you for the accommodations ****.

  Best Regards, 

  
  *****************************

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I brought my vehicle into this particular location just to get a brand new key because I lost half of my key fob. Its a simple job, it normally only takes a few of hours including the diagnostic (i have had this done once before).my car is been stuck in this place for whats going into 4 days now. The technicians or whoever is in charge of getting my vehicle processed Tell me they are barely starting to diagnose my vehicle, this unacceptable This is horrible service, since they cannot tell me what the problem is and at the same time they tell me someone is looking into it,I spoke to the advisor and the managers here and they both cannot give me any type of clear timeline about when my car will be completed for the simple task of getting me a new key. And saying they need to run multiple diagnostics for before determining I need a key, they update me letting me know I need 2 new keys and now the **** is a **** dollar repair

  Business response

  11/29/2021

  Hello,

  Thank you for your message.  I regret that it took a while to diagnose the problem with your key.  In checking with our service department, the keyless entry control module has malfunctioned.  Unfortunately, that is more involved of a repair and requires that 2 keys be programmed.  We understand that the repair cost is much more than a simple key replacement and you are welcome to have the concern diagnosed elsewhere to get a second opinion.  We are also happy to offer you a complimentary oil change on your next visit should you move forward with the work.

  Kind regards,

  *****************

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩