ComplaintsforRoger Beasley Mazda South

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Some service agents atRoger Beasley Mazda South service department are unprofessional, inconsistent, coercive, & deceptive. Sometime in recent past I have had to dispute with them over an item they replaced that fell out because they did not securely replace it properly (a black flap over the right wheel tire). They still wont replace it after it fell out at HEB. Recently, I have had to dispute with them on October 16, ********************************************************** They tried 2 charge me almost two grand for a clutch master & a slave cylinder & around another twenty six hundred for a clutch! As if I am an ATM machine! On top of that, one of my hubcaps is missing despite its last location being in the back seat of my vehicle because the Zaben tow truck driver put it there but failed to disclose to me after he parked my car cockeyed at the Mazda dealership. That tow truck driver took a multitude of pictures of my car too. I was impelled to express my dissatisfaction with the initial service agent who basically did not even acknowledge me when I arrived to pick up my vehicle, his blatant lie about the location of my vehicle, & the unexplained bill for another twenty six hundred dollars for a clutch. The service department manager did bring the first bill that was nearly $2000.00 down three hundred dollars. However, when I got my car back it wreaked of CO2, the hubcap was missing, & the car drove very differently from the week before I discovered the clutch was broken. It was as if the car was altered in some way because I know it never drove that way before. I believe I was retaliated against because I made a complaint. My car has less than a hundred thousand miles on it! Its mainly driven within the city. Also, the integrity of the check I provided was questioned by the service department manager. He asked me to read the license number out loud because he stated it looked like two numbers were missing! I refused to be insulted & demeaned anymore!!!!!!!

  Business response

  11/12/2024

  The issue with the black flap over the right front wheel:
  
  On 7/26/2021 RO ****** We replace the Passenger front splash shield and fender liner.
  We had an issue with this repair and had to refasten it.
  
  On 2/23/2022 RO ****** we replaced the fender liner on the drivers side for damage again.  We did not charge custoemr for this repair.
  
  On 5/1/2023 RO she returned and said the same fender liner had fallen off.

  
  She had actually hit something and damaged the bumper to the point we could not reinstall the part.

   

  The issue with the clutch.
  
  On 10/11/2024 RO ****** the vehicle was towed in for the clutch pedal going to the floor. The vehicle was not drivable. We quoted and received authorization to replace the clutch master cylinder as the primary failure (Plastic push rod was broken) and the slave cylinder as precautionary. The customer also authorized and oil change and a valve cover gasket. Once the vehicle was drivable the Tech noticed that the clutch was starting to slip. We then contacted the customer to explain the situation. She did not respond but came directly to the dealership. After feeling that she was ignored ***** took over the conversation. He explained the situation and reduced the $1750.00 bill to $1450.00 approximately.
  He also gave her a greatly reduced estimate approximately $1200.00 for the needed clutch repair.
  She is fully aware of this and has a written copy of that estimate according to *****.
  The C02 smell she is complaining about is likely a burning smell from the clutch.
  
  She has had the clutch master and slave cylinder replace previously 6/10/2019 RO 604869
  
  The customer stated when she left that she was surprised and thankful that we would do what we did.
  

   

  The issue with reading the check:
  
  The check was made out by her father and there appeared to be 2 digits missing from his DL#.
  ***** asked her to verify the DL or read to him our loud in case he was misreading something.
  This happened in his office not all out in the open.

   

  The issue with the hub cap:
  
  When the vehicle arrived, our photos show it in fact only has one hub cap.
  Unfortunately, we did not take pictures of the interior, so we do not know if another one was in there.
  The car was not parked cockeyed according to our pictures.
  

   

  
  

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ABOUT A MONTH AGO I TOOK MY 2019 CX-5 INTO THE **** BECAUSE MY DRIVERS HEADLIGHT WAS FLASHING WHEN I WOULD USE MY SIGNAL LIGHT. I PURCHASED THIS VEHILCE IN SEPTEMBER OF 2022 WITH 21K MILES AND I WAS TOLD IT WAS CERTIFIED PRE OWNED. ONCE ROGER BEASLEY MAZDA SOUTH TOOK A LOOK AT MY VEHILCE THEY TOLD ME IT NEEDED A NEW HEAD LIGHT, BUT IT WAS NOT COVERED UNDER THE CERTIFIED PRE OWNED CONTRACT BECAUSE IT WAS AN AFTER MARKET HEAD LIGHT. MY FIRST QUESTION WAS "WHY DO I NEED TO PAY TO REPLACE THE HEAD LIGHT WHEN I PURCHASED THE VEHICLE WITH THE AFTER MARKET HEAD LIGHT ON IT ALREADY?" OF COURSE THEY DIDN'T RESPOND TO THAT!I ENDED UP EMAILING THE ** ABOUT THE ISSUE AND THE BEST THEY COULD DO FOR ME WAS COVERING THE INSTALL FEE AND HALF OF THE HEAD LIGHT WHICH PUTS ME OUT OF $300. IF THE HEAD LIGHT WAS GOOD ENOUGH TO BE CERTIFIED WHY ISN'T IT GOOD ENOUGH TO BE COVERED UNDER THE CONTRACT? THIS IS THE THIRD ISSUE **** HAD WITH MAZDA, FIRST WAS THE *** I GOT THAT WASN'T EVEN PROGRAMMED TO MY VEHICLE AND THEY MADE ME JUMP THROUGH HOOPS TO GET THAT FIXED, NEXT WAS MY TRADE IN, I'M NOT SURE WHO INFORMS THE *** WHEN SOMEONE BUYS IT, BUT I ENDED UP GETTING A TICKET FOR THE 2022 KIA ***** IN OCTOBER WHEN IT WASN'T EVEN IN MY POSSESION, LASTLY THERE IS THIS HEAD LIGHT ISSUE THAT AGAIN I'M HAVING TO TAKE CARE OF. **** ASKED FOR A COPY OF THE *** CHECK LIST AND OF COURSE YOU'VE GUESSED AGAIN, I HAVEN'T RECEIVED IT NOR DID I GET A COPY AT TIME OF PURCHASE. I'M REACHING OUT AS MY LAST RESORT TO SEE IF I CAN GET SOME KIND OF HELP WITH THIS DEALERSHIP BECAUSE NO ONE SEEMS TO CARE TO DO THE RIGHT THING!

  Business response

  05/16/2024

  It is the consumer responsibility to inform the ********** of ***** Vehicles when they trade-in or dispose of their vehicle.  Otherwise the ********** of ***** Vehicles will not become aware until we sell and process the registration paperwork.

  ************** came to Mazda South approximately 6 months after his Certified Pre-Owned warranty had expired.  His headlight was no longer covered under warranty because of this expiration.  Instead of charging ************** full retail of around $1100 we agreed to waive the 2.5 hours of labor costs and split the cost of the headlight.  ************** agreed and authorized us to complete the repair for $389.

   

  Customer response

  06/02/2024

  Complaint: 21640236
  
  I am rejecting this response because:

  I brought my Mazda into the dealership in October of 2022, a month after purchasing it because of headlight issues. I provided pictures and the reason I was bringing it in (as you can see in the screenshots). It had about 20 something thousand miles when I brought it in, which means it was under warranty! Obviously they didnt take the time to look at my headlight otherwise they wouldve caught the fact that it was aftermarket! I think they just looked at it and said well its not there now so we couldnt duplicate his concern! 

  Even if they did take care of the labor for the headlight and cut the cost in half, why should I have to pay anything? The headlight was good enough to get the vehicle certified, which means it should be good enough to get covered! They need to step up and make it right! 
  
  Regards,
  
  *************************

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle with a 12 month warranty/****** mile warranty. I started having issues with a repair in November 2023 that was done on the vehicle in March 2023 I called to have the warranty cover the repair, because from my calculations I was still under ******. The company asked my milage and I told them my current mileage. I proceeded to make the repair appointment. The lady on the phone told me the mileage when the repair was completed happened at ******* miles, and that I would have to pay for diagnostic and repair being out of the ****** mile window. Which was surprising to me because that would have put me off by thousands of miles. I should have still had about 500 miles until my warranty ended. Still unsure about the information being correct I emailed the dealerships attorney to verify the mileage. They verified a while later that the mileage was *******. I drive my vehicle for work, so by the time the attorney returned my email I was over and now out of warranty. The dealership asked me for my current miles, and purposely told me a mileage that would put me out of my covered repair window. I contacted the attorney and have tried to resolve this with numerous attempts, which have all been ignored.

  Business response

  04/05/2024

  ************** is clearly confused.  The vehicle was purchased "as-is" with no warranty of any kind.  see attached

  Customer response

  04/07/2024

  Complaint: 21533694
  
  I am rejecting this response because: I have emails from the dealership stating my warranty on the installed parts and an email from the attorney assistant stating the parts that were installed.
  
  Regards,
  
  *************************

  Business response

  04/08/2024

  ************** purchased the vehicle "as-is" with no warranties.  I have already provided a copy of the document that ************** signed at the time of purchase indicating that she was aware the vehicle did not include any type of warranty.

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased the vehicle On February 19th 2024. We paid 3000 dollars down on a 2008 ****** tundra left off the lot with an approval FINALLY. We were waiting all day bc and given hope 2 times that a bank would finally except us for a auto loan with out a co-signer and with out trading in our current vehicle. The dealer made the mistake over and over again of throwing our current vehicle into the deal trying to convince us to trade in when we were on a search for a second vehicle. Long story short they found us a contract with a bank we left the lot with the truck it was officially my husbands. Just for 2 weeks later them to call us in to find out they ran my husbands credit over and over again during that day without our permission to find another bank to finance the truck. They also instead found us financing with higher payments and higher interest that was ridiculously high and not worth it. On the day of purchase we asked if a co-signer would be the better route and instead of telling us yes they took our money and went with it

  Business response

  03/18/2024

  We have already refunded their $3k down payment.  They signed an agreement allowing us to pull their credit in order to secure financing for a vehicle.  We ultimately could not provide them with satisfactory financing because they were unable to verify their stated income

• Initial Complaint

  06/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 05/2023 I bought a new vehicle from South Mazda. I am making payments on a new vehicle that is not running. I have been trying to cooperate with the dealership to no avail. They are willing to cooperate some but running around with more excuses, I got my loan company involved to assist with the matter so I don't get ripped off. from the dealership. The dealership will not work with me on the required paperwork needed from the loan company. I don't trust South Mazda to come to a resolution they are wasting my time. Come in and we will take care of the paperwork. I went in already and nothing is solved. I want to work with the loan company for which i send a detailed e-mail to Mazda South but they don't want to cooperate with the required items. They are going to have to figure something out I am not going to walk into their location and sign anything. I am sick of their games. I want an off-site location to do the final paperwork maybe at an attorneys office or somewhere away from South Mazda

  Business response

  07/12/2023

  Sometime in March **************** placed a deposit on an incoming car 2023 Mazda CX-30 vin# *****************, The car arrived early April and on 4/8/2023 we signed him up on the deal and he took delivery of said vehicle. We even tinted his windows for him for free since he was dissatisfied with how long it took for the car to arrive from Mexico. We have no control over shipping or transporting of cars from the manufacturer.
  
  

  Obviously, the mechanical failure on his new vehicle was not caused by Roger Beasley Mazda of Georgetown or Roger Beasley Mazda South; we are simply trying to facilitate the repair of his vehicle at this time.
  

  In an effort to keep **************** happy we contacted Mazda to locate an incoming car that is the same MSRP as his and have it put into our inventory pipeline to see if we can trade him out of his vehicle waiting for part into a new virtually identical vehicle.  

  Once his product specialist reaches out to Mr. Aiello to discuss this scenario they begin discussing  trading him into another CX30 with a higher MSRP then the original one. Again in effort to help the customer we put together a proposal giving him what he paid for his car and providing employee pricing to help offset the cost difference.  By giving Mr. ***********;this much money for his car, the dealership would likely lose several thousand dollars reselling his trade because it was now a used car as opposed to **************** we had no problem with this as we were trying to keep our customer happy. 
  

  None of this seemed agreeable to **************** and he declined our offer and accused us of being unprofessional throughout this process.  He actually sent a letter to Mazda *** suggesting that our General Manager should be terminated.  A week or so later he apologized and then wanted to accept our previous offer.

  As a Mazda dealership we have gone above and beyond what would be considered reasonable to resolve this problem that belongs to the manufacturer - at this point we believe it is best for **************** to deal directly with Mazda *** who has suggested his only option is to wait for the parts to become available to repair his vehicle.

   

   

  
  

  Customer response

  07/12/2023

  Complaint: 20255676
  
  I am rejecting some part of this response because: at one point I was dealing with them they said, they would honor deal in an email. They never mentioned to you BBB that they South Mazda after they agreed they had to THINK THIS OVER AGAIN.  I never heard from them again. I am now probably stuck with a vehicle that *** never run right and don't really want anymoreI. They have their money and I have a car that might be a lemon. Of, course I am not happy. If you paid $26,500 and it is not running would you be happy. Even if there were a mistake in communication.. i think as a business they should probably reconsider and go back to the deal with was promised in the emails. they don't want to take an extra accountability. bottom line they have there money I  PROBABLY HAVE A CAR I don't want after the car been torn apart.in pieces..At this point they are unwilling to reconsider.. This says alot about them. Even if there were mistakes in communication I really thought they would reconsider and make this right at this point they need to make it right. I have a car I don't want that in PIECES!. 
  
  Regards,
  *********************

  Business response

  07/13/2023

  **************** complaint is with the manufacturer of the vehicle Mazda ***, not the dealership.  I know that **************** has already been in touch with Mazda ***.  If he believes his vehicle is a lemon he needs to continue to deal directly with the manufacturer.  We will complete the warranty repairs on his vehicle when the parts become available.

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in to the dealership to look at a used vehicle. I talked with ***** who told me it wasnt available, but showed me a new model that was more expensive and had significantly higher mileage. He assured me not to worry since this vehicle was mechanically perfect and the mechanics told him so. I point out the cosmetic damage which he brushed off and there was more than I initially saw. I also pointed out some mechanical problems which he said was no big deal. I was also pressured pretty hard by him and the sales manager ****** to by. When I bought the car the problems that I was told theyd fix werent fixed and that they werent a big deal. One was that the vehicle was hard to steer so I told him I thought the power steering was out ***** said its because its a heavy car. The tire pressure light was also on and he said hed put air in the tire but I told him there wasnt a reading at all which he replied, Thats normal. A few days later the check engine light comes on and AutoZone says its a O2 sensor. When I bring the vehicle in they inspect it and come to find out the the power steering put is full of metal shavings and the tire pressure sensor needed to be replaced along with the catalytic converters which the vehicle has two. This all added up to roughly $3,000.00. So I was in short lied to and ripped off. The sales manager said I cant just return or exchange a vehicle since the return policy states that I only had two days to do that. The problem is that with all the run around and the dealership delaying everything I would have never made that dead line plus I was never told of the deadline in the first place. So now Im stuck with a vehicle I over paid and theres nothing I can do about it.

  Business response

  04/19/2023

  ********************** traded in his 2010 Mazda 6 on the purchase of a 2015 Buick Enclave (vin *****************) with ******* miles from Mazda South on January 25, 2023.

  A couple days later he reached out to us because of a power steering and check engine light concern.  His sales person reached out via text on January 28 to inquire if he had heard from service to schedule an appt to address his concerns.  The sales person did not receive a response from his text inquiry.  ********************** eventually brought in his vehicle for a scheduled appt on February 3rd.  ********************** was provided a complimentary loaner vehicle while we performed repairs on his Buick Enclave.  it was determined that we needed to replace both catalytic converters to resolve the check engine light problem.  It was also determined that we needed to replace power steering pump and several related components in order to address his power steering concern.  We performed over $3600 of repairs to address ********************** concerns and did not charge him.

  We have addressed and repaired every mechanical concern that ********************** has brought to our attention at no cost to him.

   

  Customer response

  04/19/2023

  Complaint: 19874598
  
  I am rejecting this response because:

  This doesnt address my issue. My complaint was about the way the sale was handled. The salesman were dishonest about the condition prior to the sale then once the sale was complete they blamed it on the fact that it was a used car. I was told not to worry about the mileage because the vehicle was in perfect condition, once the sale was completed they said a used car is expected to have issues. 
  
  Regards,
  
  *********************************

  Business response

  04/20/2023

  On December 6, 2022 our technician performed a used vehicle inspection of ********************** 2015 Buick Enclave.  That inspection included driving his vehicle for more than 30 miles in a variety of conditions to insure the condition of the vehicle.  We replaced the oil and both engine & cabin filters.  We replaced the wiper blades and performed state inspection.  We replaced rear brake pads and resurfaced the rotors.  We cleaned and lubricated the hardware, locks and pins.  We replaced the damaged passenger side window and repaired interior trim.  Every single issue that arose in our initial used vehicle inspection from December 06, 2022 was resolved.  The vehicle was in very good operating condition after our used vehicle inspection was completed.  Vehicles that are 8 years old with 117k miles can have problems arise without advance notice. Many of those problems are undetectable by any mechanic regardless of experience or proficiency levels.  We took care of $3600+ of such repairs after ********************** purchased his vehicles even though we were not legally required to.  ********************* signed documents outlining that he was buying vehicle as-is without express or implied warranties of any kind.  ********************** did acquire an extended vehicle service contract at time of sale through Xiom that would cover certain items as outlined in contract for 24 months or 24k miles.

  There is nothing else we can do for ********************** at this time

  Customer response

  04/20/2023

  Complaint: 19874598
  
  I am rejecting this response because:

  The business claims that with a used vehicle that has 117k miles problems can arise unexpectedly yet these problems didnt arise and werent unexpected. The power steering and the tire pressure monitor were problems prior to purchase as *** said and I addressed them before hand. But ***** told me that the power steering was not a problem and thats how the car drove because its heavy and that hed get the tire pressure monitor fixed. In a day or two the check engine light came on for the catalytic converters. I was given the run around as to when Id be able to get it fixed. Multiple times ***** and ****** were dismissive, disrespectful and rude. They made implication about my competence and integrity. Again this isnt about the mechanical problems its about the way I was treated. I was sold a beat up vehicle under the assumption that it was a mechanically perfect vehicle. Then when the sale was complete they changed their tune real quick saying,Well it is a used vehicle, its going to have problems. They didnt tell me that upon purchase presumably because I wouldnt have bought it if I new the true condition of the vehicle. After weeks of trying to get into the shop for repairs I went in to exchange the vehicle because I talked to **** in finance and he assured me that Id be able to exchange it no problem. When I got there ****** didnt even come talk to me another sales manager came and told me condescendingly I cant just exchange a vehicle like I was trying to get one over them or something. I felt mislead so I wanted a vehicle that wasnt over priced for the condition. But apparently the time frame for exchanges is 2 days. This time frame is clearly impossible especially with the constant delays from the dealer. They told me that all Id be able to do was trade it in but that Id lose thousands of dollars in that deal so Im stuck with this vehicle now. I cant believe Mazda would conduct business in this way. Especially to a returning customer whose family has bought multiple car from them. And all while telling me their trustworthy and knowing I bought this for my daughter. I wont be returning for future business and neither will my family or anyone else I can warn of these charlatans. 
  
  **********************

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car in Jan 2020. They added a 3 year maintenance plan and I communicated that I did not need this as I might relocate within the timeline on the plan. They said it was refundable minus a $25 fee so I agreed. I had two services on the car and then relocated in April 2021. I contacted them for months on end without responses for the refund - I left messages and no one would call me back. I finally got someone who said they would send me a form to complete in May 2022. I completed the form and was told they would send it to be processed. I followed up multiple times with no response. In August, I submitted a negative **** review with the email communication. The manager responded that they'd follow up and handle this. ***** **** contacted me on August 31st and then said he was hearing there was an issue with a refund. I asked for details as well as documentation since this did not align with what their sales department told me (full refund minus $25 fee). He then stopped responding. I have followed up multiple times, most recently on 10/13 with no response. I am seeking a refund of my unused services.

  Business response

  11/15/2022

  Ms. ****** purchased a 2019 Mazda CX-5 on 01-07-2020.  At the time of this vehicle purchase she also purchased a pre-paid maintenance package for $699.  This pre-paid maintenance package was good for all factory scheduled maintenance for 3 years or 36k miles (whichever occurs first)

   

  Ms. ****** cancelled her pre-paid maintenance on 06-07-2020 when her vehicle had 18,342 miles.  Ms. ****** used her pre-paid maintenance package on two separate occasions before cancellation.

   

  Based on the number of total days, Ms. ****** did not use 19.44% of her pre-paid maintenance package.  $699 times 19.44% leaves $135.97 remaining.

   

  we must subtract a $50 cancellation fee and the $60 for each time she had already used her pre-paid maintenance package.

   

  that cancellation calculation as prescribed on the initial agreement signed by Ms. ****** does not yield any refund.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In February of 2022 I purchased a vehicle from Roger ******* Mazda South. At the time of the purchase I specifically stated that I wanted to also purchase an extended power terrain warranty with the vehicle to help offset any expenses that may occur due to known issues with certain parts of the make and model of the vehicle I purchased. Roger ******* Mazda sold me an extended warranty that they never should have sold me and they admitted to selling me the wrong warranty. Low and behold I needed to use the warranty and was not able to do so as expected and it caused additional delays in getting the vehicle repaired. While Roger ******* Mazda did step up and repair the vehicle, I still do not have the correct warranty after being promised several times they were working on it and I would have it by a certain date. When I spoke to them on 8/22/2022 they said they were "still working on it but I would have something by the end of the day". Today is 8/23 and I still don't have the correct warranty from them. I am now stuck with no warranty and if something else happens that the warranty is supposed to cover I am out of luck and out of pocket. They promise promise promise but don't deliver when they say they will. There is little to no communication from them unless I reach out to them. It is beyond frustrating as I and my family have been very good customers for many years. I would like to have a call from Mr.******* himself to explain to me what the issue is with getting the correct warranty and why they have not been able to get this squared away. They sold me the warranty that they were not supposed to yet they seem in no hurry to correct it as they said they would.

  Business response

  09/03/2022

  We have resolved this issue with warranty company.  I believe that our GM has communicated the details to customer

• Initial Complaint

  06/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am attaching e-mails I sent to ***** ******, service manager at Mazda South, on June 19, 2022. These e-mails provide a detailed description of the issues I have with Mazda South along with the resolution I’ve requested. There are many supporting documents corroborating the information I’ve provided in my complaint e-mails to ***** ******. I’ve saved them all to a shared drive folder and they are numbered in chronological order. The link to the shared drive folder is: ************************************************

  Business response

  07/05/2022

  Our records indicate that Mr. ******* last had his engine oil changed approximately 23,393 miles before engine failure. 

   

  We requested documentation from Mr. ******* for prior oil change records so that we could request financial assistance from Mazda but he was unable to produce any.

   

  Unfortunately without documentation of prior service history, there is very little we can do to push Mazda for assistance on Mr. ******* behalf.

  Customer response

  07/11/2022

  Complaint: 17459233
  
  I am rejecting this response because:

  1. I have the entire ****** history for this vehicle. An oil change was not performed once on this vehicle until 06/27/2018 when it had 35,429 miles on it. This was 6 days after it had been offered for sale by Mazda South on 06/21/2018. By Mazda South’s logic, the engine should have been irreparably damaged because of this. It wasn’t. Why was the engine not destroyed after being driven 35,429 miles without an oil change? Apparently they had faith that the vehicle was in good enough condition despite not having an oil change in 35,429 miles to offer it for sale again. So why is it when I drove it for 24k miles without an oil change that the engine was destroyed? I’ll tell you why. It’s because when the vehicle HAS been brought in for oil changes, they haven’t been performed. For example, the ****** report shows that an oil and filter change was performed by ******* ********* right before I bought the car on 12/10/2019. When Mazda South inspected the vehicle on 5/12/2022, they said it still had the original Mazda oil filter on it from when they changed the filter at 44k miles. This means it wasn’t changed by ******* ********* like they said it was on 12/10/2019 OR on 06/02/2020 when I brought the vehicle in to Mazda South and paid for an oil change and filter replacement. I provided the documentation for that service visit in the shared drive folder. Mazda South never corrected the vehicle service record for $769.20 worth of maintenance-including the oil change-that I paid for on 6/2/2020 that they recorded on the wrong vehicle. Because they keep charging me for maintenance thst they’re not actually performing, THAT caused the engine to need replacement. They caused this issue by being lazy AND fraudulently taking my money for repairs they just aren’t performing. I am certain of this because they charged me for a cabin air filter replacement on 5/31/2022 and not even a month later I pulled it out just to verify if it was changed and it was far too dirty to have been from less than a month since it had supposedly been replaced.

  2. No check engine light came on until the SAME DAY the vehicle broke down. There should be some kind of warning if the engine is in danger of irreparable damage. The check engine light never came on once until the day it broke down in the entire time I’ve owned the vehicle. For such a costly repair, there should have been some warning.

  3. There are other things I need addressed such as having a brake fluid flush and fuel injection flush recommended and that I paid for when I’d already had those services supposedly performed and paid for on 6/2/2020. Not enough miles had been driven on the vehicle since 6/2/2020 to warrant these services being performed again. Yet another instance of them not performing maintenance I’ve paid for or pushing services that are NOT needed. Also, the actual amount I paid for the 5/31/2022 visit was $116.66 higher then what was on the estimate I approved. Taxes were $393.23, so it couldn’t have been that. Why did I pay $116.66 more than what I authorized? The list goes on and on about the shady conduct of Mazda South’s service department. I’ve raised these very same questions to Mazda South and Mazda Corporate directly and they have not acknowledged them or provided an answer. Even in their BBB response they continue to ignore my documented concerns and oversimplify the matter with a couple sentences that say nothing but, in essence, that I didn’t maintain my vehicle so the engine blew up. It’s far more complicated than that. 

  
  Regards,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩