ComplaintsforThe Dog Outdoors
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Complaint Details
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Initial Complaint
08/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I'm attempting to return a product I purchased that cost over $200. I returned the item in the mail a few weeks ago and right after I sent it off in the mail I realized that I left a part out. I have attempted calling and emailing the company several times about what they would like me to do regarding the missing pieces. I have received zero communications from them. The item is valid for a full refund, but I'm afraid they will not communicate with me and then the return window will close. I have read other reviews with the company that they have had a similar experience. Please help.Business response
08/27/2024
Thank you for reaching out. I have communicated with this customer and we have issued a full refund. I also plan to send his dog some free toys for the poor experience. He had returned an item to us and we were delayed in issuing a refund due to troubling times in our family that got us behind in life. We pride ourselves on open communication and customer service and we failed in this instance. Someone should have responded much sooner and issued the refund immediately. I take full responsibility for this. In the 15 years we have been in business we have never had a complaint and I hope there might be some leniency this one time. Thank you for your consideration and please feel free to reach out to me if you need more information.
Sincerely,
************************;
Customer response
08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.