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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
if I could I would give this company a negative- 100 stars they ripped me off and refuse to send me my money back. It has been almost a year and they never mailed my $200 back to me. They told, me something was wrong with my account and never told me what it was they made a big deal out of it and said last year that within 30 days my money would be sent back. Then I did receive a letter it was only my address that was incorrect and they marked it as fraud. Well, who is fraudulent, they never sent me my money and my address was not incorrect they had my PO box as a physical and not mailing. So it could have been a simple fix but I believe they just wanted to make an excuse to get my money...
Business response
04/01/2024
We have no idea who this person is and what she is referring to. We have no record of correspondence or documentation of a transaction with this person.
Please supply any relevant documentation of a transaction, receipt, copy of any emails, etc.
Customer response
04/02/2024
Complaint: 21505022
I am rejecting this response because: my social is ********* you guys know who I am. And every time I call I get a run around. I can't provide information on an account you closed. You promised almost 1 year ago that it would be 30 days to get my refund which never came. That's 11 months more now then it should have been.I had a checking account with you , and savings.i am owed 200 dollars. If I have to find proof, I have several letters from you closing my account but never sending the money back
Regards,
***********************Business response
04/04/2024
To reiterate - we've never heard of you and have no idea what you're talking about.
- We've never received a call from you nor have we received letters from you.
-We have no idea what refund you're talking about. This is a real estate company, we don't handle individual's accounts.
-You need to provide the letters you say you have from us closing your account as "proof".
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.