ComplaintsforTshirt Aliens
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a sweatshirt in early January and they took the money from my pay pal account, but I have never received my sweatshirt. Now when I go to the website, it says it is down for maintenance.Initial Complaint
03/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 1/20/2022, I ordered a sweatshirt online from TshirtAliens.com for $57.98 which I paid via PayPal. They sent me a confirmation email if the order that it was being processed. The status still says its being processed. I have attempted to contact the customer support number several times and it just ************ sent 2 emails asking where my order is and Ive received NO response at all. The order number is ******.Initial Complaint
02/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered two shirts from Tshirt Aliens on January 17th and here it is February 21st. I have yet to receive my shirts. I emailed them a couple weeks ago and they told me my order was still being processed. A few days ago I emailed them to inform them I did not want the items anymore just my money back and I have yet to receive a replyInitial Complaint
02/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 1/6/2022, I placed a credit card order online to TshirtAliens for a ******* Seahawks Jacket Zip Fleece Hoodie $52.99 + $5.99 s/h total $58.98 PayPal and received email confirmation for order #****** (01/07/2022) from tshirtaliens.com. On 1/21/2022, I received a ******* Seahawks **shirt Hoodie (no zipper, no fleece hood, no receipt or paperwork inside the package). I emailed **shirt Aliens by replying to their order confirmation email to let them know I wished to return the **shirt Hoodie and exchanging for a Jacket Zip Fleece Hoodie. I received no reply. I forwarded my email again on 1/21/2022, 1/23/2022, and 1/26/2022. Still no reply. I tried calling their online support phone ************, but the phone rang and rang until it disconnected itself. If you ************** Seahawks jacket, their online add still shows the jacket for sale that I ordered, but I am concerned that there's a problem with their business. I just want to exchange what I received for what I actually ordered. Thank you.Initial Complaint
01/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
1-10-22 i purchased two hoodies on there web sight.for ****** i have *** trying to contact them by phone. just rings. tryed the email address it is invalid. After some research on the company i found the phone # to be in the *************. The address is in a mall in ****** **. this has to be a scam. if thay do this to 100 peaple that 100K.Why are thay still getting away with this. i just want my money back. I work to hard to make it just to give it awayInitial Complaint
01/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order placed- 12/11/2021 Phone#- ************ ***************** **************************************** Total- $57.98 Order#- ****** Tracking#- ****************************** I've reached out multiple times by phone and by email. No one answers on the number thats posted online and they reply back with a automated messageInitial Complaint
12/21/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on Dec. 2 for two hoodies. ****** was taken from my debit card and I never received merchandise even though it says delivered. I have emailed them regarding this issue with no success. No one answers the phone listed. The phone number is a ************ number and company is in ****** **. I find this strange and believe I have been scammed.Initial Complaint
12/17/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
The day of purchase was on November 19th. I had placed and paid for two hoodes at $58.98 a piece. The orders are yet to arrive at sent location. I emailed the company and didn't really get much useful information. I have tried calling the number listed on several occasions, but no answer either time. So I am asking for help in this matter. I feel that I did all that I could do as a consumer, and I don't know were alse to turn for help. Thank you in advance.Customer response
01/17/2022
Better Business Bureau:
I am happy to report that Tshirt Aliens made good on my order. My friend in ****** have now received both of her packages. Allow me to thank you for all your help in this matter.
Regards,
*******************************Initial Complaint
12/14/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a ********************* hoodie on 11/24/2021 for $ ***** with a $5.99 shipping fee. I made the purchased on the website www.tshirtaliens.com. I have yet to receive my item that should have been shipped to me. I have reached out to the support team at support@tshirta;iens.com and have yet to receive a response. I would greatly appreciate it if you can help me obtain a refund for the item purchased but never received. Thank you kindly.
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Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.