Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning solar system operation, repair, and workmanship. Specifically, consumers allege solar systems do not work, repair, and workmanship concerns including delays, roof damages, leaks, failure to follow up with consumers, solar panel issues, and city inspections. Consumers allege production does not meet the expectations of what they were sold and installation concerns including long waits for installation, incomplete or failure to follow up on installation concerns.
On September 13, 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
Freedom Solar Power responded to BBB’s request on September 26 stating they have implemented the following:
· Freedom Solar Power has hired 4 new Service Coordinators to answer customer calls, troubleshoot system issues, and arrange virtual and in-person service visits, as well as 7 additional Customer Care Agents.
· Freedom Solar Power has implemented process changes including building out functionality devoted to their Service team in their proprietary solar project management software, as well as Hubsport, adding improved customer communications processes, and enhanced call scripting materials and training.
· Freedom Solar Power’s Customer Care team has been working overtime to field and action the increased number of incoming calls.
· Freedom Solar Power has developed its myFreedom customer portal to provide project updates in real-time, solar education, and allows customers to track their day-to-day progress.
· Freedom Solar Power’s Service Team has been meeting weekly to review aged service tickets to ensure they are not neglected.
Regarding service delays and roof leaks Freedom Solar Power responded that the primary cause of the recent increase in service delays and roof leak-related complaints are from Hurricane Beryl as both customers and employees were affected by the storm due to a lack of electricity for a week which resulted in a service backlog they are continuing to resolve as of today. Freedom Solar is working overtime for several weeks to accommodate their customers.
To address roof leaks Freedom Solar has proactively updated certain installation equipment and processes to minimize roof leaking-related issues in the future. This includes switching equipment manufacturers for the products used to install solar racking systems.
In response to a pattern of complaints regarding solar production concerns Freedom Solar Power responded that due to the complexity in nature of solar systems, many factors are at play to the amount of electricity that may be produced and bill savings that may be recognized. During the initial sales consultation, salespeople provide detailed information about customers' energy production, bill savings, and system performance.
While Freedom Solar offered a production guarantee for a short period of time, they do not offer a production or bill offset guarantee as clearly stated in their sale materials and solar installation contract. Customers are provided with educational resources to help them understand the factors that influence solar energy production, such as weather conditions, shading and panel degradation, and soiling.
In addition to describing and offering educational resources to customers to help them understand the factors that influence solar energy production, Freedom Solar has mandated that their sales proposal cannot be edited by their sales team members.
During the last year, Freedom Solar has also implemented enhancements to its process to address this issue:
• A pre-installation Design Complete call with the customer to discuss the design and system capabilities in detail. Freedom Solar offers the customer an opportunity to ask any questions relating to their system's production estimates and/or request any design changes that they feel are necessary. Since the implementation of this call, Freedom Solar states they have noticed a significant decrease in complaints related to system expectations.
• Created a process of checks and balances with their Design and Engineering team, which occur prior to the Design Complete call, to ensure that electricity consumption figures inputted into their sales proposal system are accurate and in line with how they describe their electricity bill offset estimates in their sales proposal.
During the sales process, their sales team uses a software program to estimate solar production based on several factors, including the number, location, direction, and tilt of the panels.
Freedom Solar collects the customer’s historical electrical utility bills to estimate electricity consumption; if these cover 12 months or more, they will use actual bills to estimate consumption; if these cover 4-11 months, they will use Aurora’s Energy Consumption Tool to estimate consumption; and if these cover 3 or fewer months (e.g., a newly constructed home), they estimate consumption using ResStock, a tool developed by the National Renewable Energy Laboratory, based solely on the home's square footage, gas usage, and a fixed multiple by geographic region.
With this data, an estimated annual percentage of consumption offset figure is shared with the customer which is clearly labeled as an estimate, and the actual results could differ based on numerous factors, such as electricity consumption rates.
During the site assessment, which occurs after the sale, Freedom Solar runs a drone over the home, which allows them to develop a more accurate 3-D model of the home for production modeling purposes.
During the design phase, the design and engineering team re-designs the system using precise tools re-estimates production.
If production estimates through their precise tool are meaningfully less than through their initial program Freedom Solar will notify the customer, provide a new proposal with decreased production and electricity consumption offsets, and ask the customer to confirm if they’d like to move forward, the customer has an opportunity to approve the design and estimates or cancel the project with no cancellation fee.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We signed paperwork with Freedom Solar for them to come out and install Solar panels back in June 2024. The representative informed us that it will be a process of someone coming out to work up a plan get it to the design team. the design team will email us the install design and once we approve we get scheduled for an install. This process he said back in June, we should have our panels up and installed by August or Sept. We had the person come out to provide a outline for their design team. We been waiting ever since. After numerous of Emails and calls to Freedom Solar we kept getting the run around. When we did get somewhere we were scheduled for another guy to come out and take a look at our property again for the design team. The 2nd time the guy informed us that we should be getting a call to be scheduled for the panels install the 1st week of September. Once again after many call we do not hear anything. Me and my wife got fed up with the lack of SERVICE with Freedom that we canceled. We have been told because we canceled for the Lack of SERVICE, wehave to pay $3000 for the cancelation. I didnt get with Freedom Solar for them to charge me 3k for LACK OF SERVICE!!!!! All I want is for our account to be cleared so I can get Solar panels from a company that will provide THEIR SERVICES.
Business response
10/04/2024
Thank you for the opportunity to respond to your concerns regarding your experience with Freedom Solar LLC (Freedom Solar, we, us, or our). We aim to give all our customers an outstanding experience, and were disappointed to hear that you were not satisfied with our products and services.
Please know that our operations team was very much committed to completing your solar project and a large amount of time/resources were spent completing your site assessment, design and permitting process. The cancellation fee was charged to allow us to recoup some of the costs that we incurred during the beginning stages of your project.
In regards to your communication issues/concerns we would like to state that your project portal was up to date and accessible for your viewing during the entire duration of your project. Additionally, there are multiple communications (calls/emails) logged on your project's pulse including a note posted on ***** that stated that you agreed to an installation date by mid September. So it appears that we were in the process of scheduling your install but then you emailed us on September 13 threquesting to cancel your project. When our retention team reached out to discuss your request you explained that you were cancelling primarily due to financial reasons, not project delays and or communication issues.
It is also important to note that your signed contract addressed "unforseen project delays" in section 10. and the "cancellation fee" in section 18.
We encourage you to review your signed contract again as it addresses your concerns regarding this cancellation fee.
Thank you for your time and understanding.Customer response
10/08/2024
Complaint: 22330723
I am rejecting this response because:That is not what we have gotten when we called. After the 2nd guy came out to surveying our home, he stated that we would get a call for a schedule install BY NOT LATER THAN September 2nd. That did not happen and we called with NO NONE ZERO return phone call. When we did get ahold of someone THEY DID NOT HAVE US SCHEDULE OR KNEW ANYTHING that we should have been schedule.
At this point yall are trying to cover your reputation for the lack of service. Because we should have been scheduled but you are using the time we got fed up to say you were calling to schedule. We did not cancel for financial difficulties. We canceled cause we should have been scheduled and our panels should have been installed in September the deadline from the original paperwork we signed.
Give us a date you will hold your word to getting our panels scheduled and installed. By the response I willing to see you tell us that we will have to start this whole process over again.
gards,
L ***** ******Business response
10/11/2024
*****, we are honoring your cancellation request. Charging this cancellation fee is well within our rights as explained very clearly in your contract. Our project notes make no mention of this September 2nd scheduling deadline so we apologize for any possible miscommunication. Additionally, our contracts do not include any project deadlines/timeline projections so we would appreciate it if you could direct us to this paperwork that you are referring to. Thank you.Customer response
10/12/2024
Complaint: 22330723
This whole complaint was about your company's unprofessionalism. Your reply is the prime example. At this point this seems like I'm arguing with a preschooler.You can honor my cancelation but couldn't honor the service to our request? Your 1st reply said yall was set to schedule us mid September before we canceled. I've stated that no one knew this when we kept calling pior to canceling. Freedom Solar is full of left hands that dont know what the right hands are doing.
Continue to dodge like you're doing now. **** failed us as a company we are exploring other companies for solar service. Good luck to you **** I will continue with bad reviews against your organization.
Regards,
L ***** ******Initial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought Home Solar System from Freedom Solar for $48,781 (invoice dated 02/24/2023). Out of the installed panels, 9 panels were not working since April 2024, identified this issue on 06/28/2024, called *************************************************** Sunpower confirmed that the panels were non-functional since April 2024, created a ticket for in-person troubleshooting. After a long follow up, Freedom Solar Technician showed up on 08/30/2024. They could not solve the problem, but said that the panels seem to be working, producing energy but not sending signals to monitoring system and not sending the produced energy to grid. They were going to further analyze and get back to me. Freedom Solar also has given the production warranty, so I sent my electricity bills for reimbursement. Today 09/20/2024, all of a sudden, they seem to have cooked up the reason saying that it was due to centerpoint's grid outage on 06/28/2024 which may have caused the problem (all this happens them remotely sitting and cooking up reasons) and the same is not covered under warranty. If I want warranty coverage, Freedom Solar advised me going to Centerpoint to get letter stating that there were no grid outage on 06/28/2024. Not sure if the reason cooker logically cooked the reason, the problem started on April 2024 (Freedom solar claimed that the centerpoint's grid outage on 06/28/2024 caused the issue in April 2024). When I explained this, now Freedom Solar is going to re-analyze and get back to me. Also stated that it is better if I get a letter from Centerpoint that they had no grid outage on April 2024. This is totally deceptive practice. This is not couple of $s, it is $48,781. Need resolution for it ASAP as I waited for 5 months now !We have all energy production data (solid) available to prove it.Business response
10/11/2024
Muthusankaranarayanan Velayutham, Freedom Solar LLC (Freedom Solar, we, us, or our) and your lender have both reached out to you requesting this letter from Centerpoint. You acknowledged that you would be reaching out to Centerpoint and would get back to us but we have yet to hear from you. Please know that we are not the manufacturer therefore we are essentially the middleman when it comes to your product warranty. If you are able to provide this letter we will be happy to resubmit your claim to the manufacturer if the letter proves that there was no grid outage/surge. Thank you.
Customer response
10/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and as requested, I have obtained the required letter from ****************** & submitted the same to Freedom Solar a week ago, Freedom Solar in turn submitted the letter to manufacturer, but yet to hear from them. Note that the said panels are not functioning since 04/17/2024 and today's date is 10/12/2024. Hope to hear back from Freedom Solar.
Regards,
Muthusankaranarayanan VelayuthamBusiness response
10/24/2024
Muthusankaranarayanan Velayutham, our service department was notified by the manufacturer (Enphase) that an additional site visit is needed. Our ****************** has been in communication with you regarding this and has added you to the scheduling queue. Please know that you will be promptly notified as soon as they have a date. Thank you.Initial Complaint
09/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had solar panels installed by Freedom Solar in about February of 2023. We were told at the time we agreed to the install that they monitored the panels and would respond if there were problems. If we downloaded their app (mySunPower), we would also be able to monitor the panels and see how much energy they were generating and how much energy was being supplied by **** (our electric utility company). As you can tell by photos included, I have one panel that has not been reporting since April of 2024. I didn't discover this until August, at which time I completed a service request ticket asking Freedom Solar to repair the problem. They responded with a phone call and voice message saying they would get the repair scheduled. Since then I have emailed them on Sept 3 and no response and now again today (September 15). I just want to get my panel repaired. Thank you.Business response
10/01/2024
Thank you for the opportunity to respond to your concerns regarding your experience with Freedom Solar LLC (“Freedom Solar”, “we”, “us”, or “our”). We aim to give all our customers an outstanding experience and we’re disappointed to hear that you were not satisfied. Our call volumes have been very high this summer so we sincerely apologize for any communication issues that you have experienced with our service department. Please know that we are doing our best to accommodate all of our customer requests and our service department has been working behind the scenes here to ensure that your warranty request was properly submitted. At this time we are currently waiting on the manufacturer (Enpahse) to action this request. Our service department will update you as soon as we have more information. Thank you again.
Initial Complaint
09/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 4/11/24 I signed a contract to install solar panels and a back-up generator on my property. My salesperson, **** *****, no longer works for the company, so I have no contact person that I can contact to get updates on the installation. The building permit was approved on 7/5/24. The utility permit was approved on 6/18/24. Nothing more has happened with my project, and when I call **************** (I have called numerous times) they cannot give me a date for installation. I have asked for a supervisor to call me back, but I have never received a call back. I need a clear explanation as to the status of my project and why my project is being delayed. The portal used to say expected system launch was September 2024. It now says February 2025.Business response
10/10/2024
****** ******, Thank you for the opportunity to respond to your concerns regarding your experience with Freedom Solar LLC (Freedom Solar, we, us, or our). We aim to give all our customers an outstanding experience, and were disappointed to hear that you were not satisfied with our products and services. Our ******************** has reached out to you and has notified you that we are unable to continue forward with the completion of your solar project. We apologize for this inconvenience and appreciate your understanding. If you have any questions regarding your cancellation, please feel free to email ************************************************************************************************Customer response
10/10/2024
Complaint: 22312774
I am rejecting this response because: Freedom Solar should have told me months ago that they would not be able to complete my project. I am self-employed and was expecting to use the solar tax credits towards taxes owed for 2024. I called Freedom Solar for updates on my project numerous times, but instead of telling me then they would not complete my project, they conveniently wait for 6 months until my contract expires to tell me they will not move forward with my project. I understand there is nothing that I can do legally at this point, but I think that the public needs to know how horrible my experience with Freedom Solar was. This is truly an example of what customer service should not be.
Regards,
****** ******Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I feel that Solar Freedom is ripping us off big time, for solar panels that somehow are faulty or the service people are faulty, every month we have problems, when solar panels are not working and we very month we have to wait week to repairs only for them to stop working in 3 days, also we have a hole in ac part of ceiling where someone stepped on the ceiling, I had a professional contractor come and say that someone had stepped on the ceiling, They better not even think that my 73 year old husband might have done it, no one has yet called to try to resolve this matter and in the meantime we are cooling the attic and furthermore, when I first contacted the sun power financial, they wouldnt speak to me bc the loan was under my husbands name, and Im the one that did the financing, after so many calls to try to resolve this matter, we were told that my husband did sign documents which he didnt, the only time I ***** ******* signed ever was face to face with salesman ***** ******** or ********, they sent me their proof of documents supposedly signed by my husband, after looking at signature, it was a forged signature, we can no longer continue to pay for something that is not working, this is a very expensive purchase that we are not healthy enough to continue fighting and stressing over these panels, and calling Solar Freedom is impossible, took my husband 3 hours to finally speak to someone that only says they will get on it, or investigate our issues, to no prevail. Thank You, we would like the solar panels removed, from our roof.Business response
09/13/2024
Hi *****,
Thank you for taking the time to share your experience with us. We strive to deliver excellent care to all of our customers, and we're truly sorry to hear that weve fallen short of your expectations.
After reviewing your account, we see that youve been in contact with several members of our Customer Experience team regarding your outstanding claims. Please know that our service department is fully aware of your system errors and is actively working to get your panels up and running as quickly as possible. We will keep you updated and follow up once we have more information.
Regarding the ** duct damage, it appears that an agreement was made between one of our representatives and ******, confirming that we would not be responsible for the damage or the repair costs. Additionally, **** reached out to SunPower to confirm which signatures are on the loan agreement. We have sent you the relevant documents showing that the only signature on file is from you, *****.
Finally, we have conducted a thorough investigation into the claims raised about the signature fraud and have not found any evidence to support your position. The contract was sent to the email address on file and signed electronically, which may explain why the signature appears similar to your energy consultant's.
If you have any further questions or concerns, please dont hesitate to reach out. We are committed to assisting you and resolving these issues to the best of our ability.Customer response
09/23/2024
Complaint: 22245857
I am rejecting this response because:
Regards,
***** *******Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am writing to express my deep frustration with the solar panel system your company installed two years ago. Despite having an open service ticket since May 2024, my ongoing issues remain unresolved. I've made numerous calls and sent multiple emails, but no technician has been dispatched to address the problems.To exacerbate the situation, my main breaker panel caught on fire recently, and it was determined that the fire was caused by a faulty breaker installed by your team. This is a severe safety hazard, and I am extremely concerned about the quality and safety of the installation.I urgently request the following actions:Immediate inspection and repair of the system, including replacement of the faulty breaker.Compensation for any damages and increased utility bills caused by the malfunctioning system.This situation requires immediate attention. Please contact me within 48 hours to confirm the steps you will take to resolve this matter. If I do not receive a satisfactory response, I will be forced to escalate the issue further.I trusted Freedom Solar Power with this significant investment, and I expect your company to honor its commitments. I look forward to your prompt response.Business response
09/18/2024
*****************************, thank you for bringing this issue to our attention. According to your account profile our service department was able to replace the breaker for you and confirmed that your system is operating properly at this time. We apologize for this experience, and we hope that you are satisfied with the services that our service team provided you. If you have any future issues/concerns, please reach out to ************************************* directly as we will be more than happy to assist you. Thank you again.Customer response
09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
08/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchase the Solar system in CASH FULL last November and after all the process everything was installed. As part of the deal there was a $2500 friends and family rebate offered through SunPower and after all this time and receiving an email confirming that my rebate was indeed approved and valid I still don't have the rebate and no more communication has been received from the company (both of them Sunpower and Freedom Solar) and the last communication was that they don't have a date when my rebate would be paid.Business response
09/04/2024
**************, our Customer Experience team has contacted you regarding this situation and will continue to assist you as needed. We appreciate you reaching out and notifying us of this concern.
Customer response
09/04/2024
Complaint: 22169251
I am rejecting this response because:Yes their customer service did reach out and offered eating up 50% of the rebate which I said I was ok but like I mentioned to them on the call, until I receive the check I'm not ok with leaving this complain closed, once the check arrives I'm fine satisfying the complain.
Regards,
*******************Customer response
09/13/2024
Better Business Bureau:
I did receive their check this week and it is deposited so we can now close satisfactory this matter with them.
Thanks
****
Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My experience with Freedom Solar has been extremely frustrating. The initial installation was great, with wonderful communication. It all fell apart once we needed our roof replaced. Dealing with long delays, poor communication, and unresolved issues is unacceptable. Despite multiple calls and promises of return calls, theyve failed to follow through, leaving us with a system that isnt functional and additional electricity bills. Its incredibly disappointing when a company doesnt take ownership of the problem, especially when youve gone out of your way to follow their procedures to maintain the warranty. Theyve taken my money and have left me with having to pay out of pocket for electricity costs with no indications of when-or if-theyll reinstall our panels. As an educator with a newborn, these unexpected electricity expenses have been detrimental to our budget. Meanwhile, they continue to send notifications about referral incentives up to $1,500. Perhaps instead of recruiting more customers they cant adequately serve, they should focus on reimbursing their loyal customers who have been left in a lurch.They have been paid to do a job that they have no promise of fulfilling.Business response
09/04/2024
Thank you for the opportunity to respond to your concerns regarding your experience with Freedom Solar LLC (Freedom Solar, we, us, or our). We aim to give all our customers an outstanding experience, and were disappointed to hear that you are not satisfied with our products and services. We do apologize for the service delays that you have encountered recently. Hurricane ***** affected a large number of our customers/employees which resulted in a service backlog that we are still in the process of resolving today. We appreciate your understanding here as we do our best to accommodate all of our customers. Our Customer Experience Manager has been in contact with you and will continue to assist you as needed and our service department is working to provide you a service date as soon as possible. Thank you again for reaching out to us here.
Customer response
09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company sent a team today to reinstall the panels. Thank you for your time and effort with this matter!
Regards,
*************************Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Freedom solar power promised me that they would install a power charger for my Electric Vehicle with my solar panel system. And then on the day of the install they said that they need to get parts and will come back later to install the ** charger. Their operations manager even wrote me this text message to assure me that they will install it. Good morning ***, this is ****** operations manager with freedom solar power. I spoke with my electrician about your expectation of us adding an outlet to connect your ev to your electrical panel and we will be re designing to add this to your systemBut now they are saying that they never made any promises and I will not be getting the ** charger installed.Business response
08/27/2024
Thank you for the opportunity to respond to your concerns regarding your experience with Freedom Solar LLC (Freedom Solar, we, us, or our). We aim to give all our customers an outstanding experience, and were disappointed to hear that you were not satisfied with our services. We've read through all of the text messages that you mentioned, and it is clear that there was a blatant miscommunication between our operations/sales teams. Our operations manager was under the impression that you had purchased an EV charger and that it was included in your project's scope of work. After further investigation it was confirmed that an EV charger was not purchased/included in your contract therefore we are not obligated to install one for you. We sincerely apologize for this miscommunication. Please know, you are more than welcome to hire another company to complete this EV installation for you. As long as they don't tamper with your Solar/Powerwall then your warranty will not be affected. Thank you for reaching out.Customer response
08/28/2024
Complaint: 22150687
I am rejecting this response because:I was told by the sales person that it was possible and that they would install the ** charger with the system.
I was then reassured again via text message by the operations manager that my system would be redesigned and a ** charger would be installed.
after freedom solar got my payment they refused to install the ** charger and now they dont even pick up the phone when they see my phone number.
Where is my redesign and where is my ** charger its a BAIT AND SWITCH!!!
Regards,
***********************Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I noticed my Tesla powerwall was offline on 7/18/24 so I attempted to troubleshoot and when I was unable to bring it back online, I called *************************** They also attempted to troubleshoot but nothing worked. They gave me a case #CI010C811D, told me to call my installer, Freedom Solar, and give them the case #. I called Freedom Solar on 7/19/24 and told them my gateway has been offline since 7/15/24 and ***** was not able to get it back online. They generated a service ticket #********** and told me it might be 7 business days before the case is marked received and assigned due to the storm in *******. I followed up on 7/30/24 and spoke to *******. She checked the status of the service ticket and told me it has not been assigned yet. I asked what day they were working, what the *** would be for assignment, etc. She said she had no idea what the *** is nor does she know what day they are working on. She mentioned being short staffed and it might take longer than 7-10 business days before it is marked received and assigned. My solar battery was just installed 5/22, is still under warranty and I don't expect to wait almost a month for my issue to be diagnosed regardless of the circumstances. I have not received an email nor heard from anyone regarding my service ticket. What I suspect is Freedom Solar is working the insurance claims in ******* and not servicing their customers that are still under warranty that was not impacted by the storm. My suggestion, outsource if you don't have the capacity. I want my issue addressed now after waiting almost a month and investing over $62K in a solar system and a solar battery.Customer response
09/09/2024
Complaint: 22142938
I am rejecting this response because:While the customer experience manager did reach out and a tech was sent to diagnose my issue, a replacement part had to be ordered in order to fix my issue. I would like to be kept in the loop on the status of the part from a tracking standpoint and when the earliest available appointment is for installation. My battery is not charging since the gateway is not operational meaning I am pulling from the grid once the sun goes down, which equates to higher electric bills for me to pay.
Regards,
Andromeda ********Business response
10/04/2024
Andromeda, your replacement part has been received from the manufacturer (*****) *********** department has also scheduled and confirmed your return site visit for Thursday *****. We greatly appreciate your continued patience and understanding during this warranty process. Our Customer Experience Manager will continue to be available so please feel free to contact them for further assistance.
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Contact Information
Customer Complaints Summary
120 total complaints in the last 3 years.
44 complaints closed in the last 12 months.