Customer ReviewsforVrbo

Had a reservation in ******, ****** for November 1-7 and booked 8 months in advance because everything books up for Dia de los muertos celebrations. Everything was confirmed and then 24 hours before check in, we did not receive check in instructions and I tried contacted the host 5 times and didn't hear back. The day of I tried again, with no reply. I reached out to VRBO support (sat on hold for an hour) for them to tell me they can't do anything because it isn't 4pm check in time yet. I explained that it says 24 hours in advance we should receive something. They still couldn't do anything. Finally 4pm check in time, didn't hear anything from host and all VRBO said was to find a different hotel and we could be reimbursed up to $124 for only 1 night. I explained that there is no hotels due to the holidays but they didn't care. My sister and I were already in ****** at the airport calling hotels, looking at ****************************************************, trying to find ANYTHING or any price range and NOTHING, not even hostel rooms or something an hour away. We were stranded with no place to go. We searched and called for 3 hours before we found a hotel with 1 room available but it was $1,300/night for a 4 star hotel. We decided instead of no place to go, we will book just one night and go from there. Fast forward to the next day. The host cancelled the reservation the next day saying that "we didn't meet the minimum required age".. BS excuse so they don't get in trouble. I then was in contact with VRBO demanding they pay more than $124 back to me due to the fact there was NO LODGING ANYWHERE. They said there was absolutely nothing they could do. Then I said, the least you can do is let me leave a review for them. They said yes for sure, then hung up. I called back and demanded to leave a review and they said you can't due to the fact you didn't stay there. I said that is BS because this host can continue to do this to other people and it isn't right. They didn't care. THIS BUSINESS *****.

VRBO is a Joke I will never rent my Property thru them at all Its a scam Be careful They terminated my account when it never went Live Because of bad booking Practices I asked Trinity to give me Reservation Number/Numbers so I can find out what went wrong Like an unprofessional that she is She never responded Because I rent out Houses This could hurt my reputation I am a 5 Star with ****** and Live with booking .com That being said anybody is welcome to go on the ****** site and Look at the Reviews Tell me if I should have bad Booking Practices. I asked her how could it be bad booking practice when it never went Live and NEVER till this time has she let me know what went wrong!!!Property address ****************************,Ca Best Regards ***** ****** Here is Her Response Dear *****, It has come to our attention that the details of your new account are associated with an account that was previously terminated on our platform. As a result, we cannot publish your listing and will terminate your account. Please know that our frontline associates will not be able to assist you with this matter. If you have any questions, please reply to this email and well be happy to help. Please note we cannot disclose the other users' account details for privacy reasons. Best regards, Trinidy Here is My Response Hi Trinity. You have me down as bad booking practices. How can that be if I never went live with VRBO. If so please email me back reservation Number/Numbers. If I am not able to receive any proof of why I am not able to go live i will smoother bad reviews all over ************ against VRBO this is uncalled for my reputation means something to me. I am a 5 Star super host with ****** and also live with *********** your company is falsely accusing me of something that I still till this date have no idea of what happened

If I could leave a zero I would. I reserved a property that had a full refund policy if canceled by a certain time. I had to cancel my reservation, which was well before the deadline. The host and Vrbo will not make the refund, it is theft. The business practices of VRBO and the host are criminal.

Has a reservation in ********** for 10/8-10/9, during hurricane ******. We could not make it due to air ports closing, no gas due to evacuation, low groceries. The condo was first floor on the beach with expected 5 ft surges. When I contacted *** several times before the date was advised I had to wait to see if it qualified for thier extenuating circumstances policy. On 10/7 the customer service person advised it would qualify and I would get a refund. The hurricane went right over **********, causing power outages and a tornado. I did not receive a refund called back a couple weeks later and was advised my claim was closed and I would not get a refund. Could not advise me why or offer a way to appeal. After several calls and spoke to a supervisor they said I would get a refund since I was previously advised this. Seal weeks later still no refund. Called back and was told I would have a refund in 48 hours. A week later and still no refund.

VRBO host here. I received an email stating that VRBO was going to start discounting week-long stays without my permission. I was given the option to opt-out, but the site will not let you submit the opt-out.

If there was a 0 option I would choose that. I am an owner on VRBO and have been so for several year. I have struggled getting the help I need to set up my site so that it accommodates my guests, their travel dates and my availability schedule. The customer service people on the line are always kind, and act as though they understand, but nothing ever gets accomplished. Supposedly changes are made to my site, but then VRBO continues to double book my property. I was told I needed to remove automatic bookings and review each request and then accept or decline. When I decline a booking because it overlaps with another booking then my ratings drop because I declined a booking. How do you reach upper level management to fix a problem on a website??? The customer service people say it can't be done, their solution to me is that I need to call my clients and negotiate their travel days. That is ridiculous! People have flights into destination cities and aren't going to change their travel days to accommodate my schedule. I am so frustrated and feel like this is falling on deaf ears.

Never had a problem using VRBO until this year. After booking a home I was sent an email stating that my reservation was not complete until I sent in a photo of my driver's license or passport. This new policy was never stated prior to paying with my credit card. I sent an email claiming that this would be a security issue for me. Identity theft is real and I did not want to become another victim. They already had my address, credit card number and telephone number and now they want a copy of my passport or driver's license? I decided to cancel the reservation rather than put myself and my family at a security risk. After cancelling the reservation, they sent me an email indicating that the owner had cancelled the reservation. An absolute lie. I wonder how many hosts lose business because of this VRBO policy? From now on I will use other rental agencies that are more honest and up front about their policies.

Worst customer service I have ever dealt with. Booked a home in ******* and due to hurricane and airport being closed had to cancel VRBO. Was passed from one representative to the other, and each one we talked to gave conflicting information or told us something completely different. Never got a refund for something that was completely out of our control. Will never use again.

Let me start by saying the home / the physical structure and its view is absolutely gorgeous. We wish the conditions of the furnishings reflected the home!We rented our VRBO THIS PAST WEEKEND FOR OUR DAUGHTERS WEDDING. I SPOKE TO THE HOST AND EXPLAINED THAT WE WANTED TO ACCOMMODATE ALL OF OUR FAMILY THAT WAS FROM OUT OF TOWN SO THEY DID NOT HAVE TO ACCRUE AN ADDITIONAL EXPENSE THAT I WOULD BE COOKING ALL THE ***** SO THAT WE COULD CELEBRATE AS A FAMILY AND SPEND QUALITY TIME TOGETHER. The kitchen was advertised as fully equipped, and the host also stated it was, but it was not. There was only one steak knife, two smaller knives That were not sharp. There were no mixing bowls there was no dishes for baking. There was nothing to Entertain a dinner party. Coffee pot was broken. The receptacles on the counter did not work only the one on the island.. The furniture was stained, and I mean every piece of furniture in that house is full of stains. The couch had dry dog pee on the right side of it. It said it had four bedrooms, and it only had three I had to take my daughter, her fianc and my niece, and put them in a hotel because the house was not what it said it was. It also stated that the house was 3500 ft. but on Trulia where it is also listed it says 2100 ft.. The basement is not finished. The furniture in the basement looked like it was the graveyard for the furniture that used to be upstairs. Ive called Verbo nine times and they refuse to admit that the host is misleading their customers I asked for a full refund after the eighth phone call the best they can do is $500 and I said that that is unacceptable. They literally ruined my weekend. I was supposed to be celebrating my daughter instead, I was listening to everybody talk about how disgusting the house was. Ive never been more embarrassed in my entire life. I have videos and pictures if needed, and Ive sent them all to Verbo as well and the host have not heard from her!

Had to contact VRBO support regarding the host of my rental The lack of communication from the HOST, and getting the runaround about check-in. Less than 24 hours before check IN and still have no check-in instructions, Explained fully the urgency of the check-in due to my niece having a double transplant at a local hospital and needing to stay close to the hospital while healing. That doesn't seem to matter, nor does decent customer service, I contacted ********************** to try and get me into a different rental since I had no check-in instructions and the host wanted more money. VRBO does nothing!!! What is this like where is there professionalism or the guidelines? It has been something else each day and now here we are almost time to check in and get this child situated after a double transplant and the host and VRBO have nothing to offer, nothing to resolve the poor service being given after spending over $6,000 for a 30-day stay. I am appalled and WILL NEVER USE VRBO AGAIN! I WILL NOT RECOMMEND TO ANYONE TO USE THEM AS A BOOKING COMPANY EITHER!