ComplaintsforHK Wax Center
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Complaint Details
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Initial Complaint
02/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had ordered wax from them through mermaidwax.com, and No where on their site does it say only licensed aesthetician can order from their site. So I order yesterday on February 8th, and then today on February 9th I get a text asking me for my professional license. So I responded explaining I didn't have a license, and that's not cool because nothing was mentioned before I purchased the product, they just added ***** pretenses after recieveing my money. And at first they said it was fine and they'll process the order this one time. So I thanked them and apologized but recommended they change their site to be more forthcoming... and then I immediately got a text back that they're canceling my order and I should take my buisness and communications elsewhere. But then they never refunded my money! I'm a homeless trans college student who waxes their face to get long periods of smooth skin, and I used the last of my financial aid and a bit of my boyfriends money to pay for this. Them completely ripping me off for no reason and okaying these games is ridiculous, abhorrent of a professional, and frankly illegal. I can't even order wax from another company till I get my money back from them. So I want my all money back and a genuine verbal apology for this ridiculous behavior of a supposed professional!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.