Business ProfileforOutdoor Mobile Grills
Current Alerts For This Business
Pattern of Complaint: BBB files indicate that this business has a pattern of complaints concerning consumers experiencing difficulties receiving products from Outdoor Mobile Grills. On February 10, 2022, BBB submitted a written request to the company encouraging them to address their pattern of complaints. As of March 11, 2022, BBB has had no response from Outdoor Mobile Grills.
Investigation of Business Practices: BBB In January 2022, BBB began investigating Outdoor Mobile Grills’ business practices. This investigation was prompted by a large volume of complaints and customer reviews received by BBB. Based on an evaluation of the consumer complaints and customer review data, BBB’s file conditions indicate that this business has a pattern of complaints and customer reviews concerning delivery and customer service issues.
Consumers allege they paid deposits (over $35,000.00 in aggregate) for product with long periods elapsing with no contact from the business, multiple delivery dates scheduled but no delivery and that work was not completed as contracted. BBB is concerned about the pattern and underlying issues of these allegations.
In February 2022 BBB began contacting Outdoor Mobile Grills to address the underlying issues of these disputes. BBB requested the business respond with an outline of the policies/procedures, actions they are taking, and other efforts they have in place to help address and eliminate the underlying issues of this pattern. As of March 11, 2022, BBB has had no response.
At-a-glance
Related Categories
Overview
This business specializes in custom catering equipment, barbeque grills and smokers.
Business Details
- Location of This Business
- Azle, TX 76020-5015
- BBB File Opened:
- 3/23/2016
- Years in Business:
- 11
- Business Started:
- 5/21/2013
- Business Incorporated:
- 11/10/2014
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Erwin Manufacturing, LLC
- OMG Trailers
- OMG Grills
- Business Management
- Mr. Tim Erwin, Co-Owner
- Ms. Tammy F. Erwin, Managing Member
- Ms. Tabatha Erwin, Manager
- Contact Information
Principal
- Mr. Tim Erwin, Co-Owner
- Ms. Tammy F. Erwin, Managing Member
Customer Contact
- Mr. Tim Erwin, Co-Owner
- Ms. Tabatha Erwin, Manager
- Additional Contact Information
Phone Numbers
- (866) 991-0385Other Phone
- (866) 991-0385
Customer Complaints
10 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
8 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Bob T
4 stars11/01/2024
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