ComplaintsforM & D Supply, Inc.

• Initial Complaint

  01/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On January 10, 2023, I dropped off my Benchmade Infidel knife to be sharpened. I arrived today to pick up my knife to find it broken. It will neither eject or retract the blade. Upon looking at the comments from the sharpener, it was stated the knife was broken upon his receipt. Now I am not in the habit of carrying a $400.00 tactical knife that is broken. Furthermore, bringing it in to be sharpened. When I dropped the knife off, it was in perfect condition as my other 2 Infidels. This means, either an employee of ********************** or the sharpener broke the knife. Upon discussion with the store manager, his response was "I don't know what to tell you". It was offered to waive the $14.50 charge, but being a man of integrity, I paid my bill. I will never shop.an ACE again and will let my community know to never use their sharpening service, unless you are prepared to have a broken knife returned. I now have to send the knife back to Benchmade for repair.

  

  Business response

  01/19/2023

  we have contacted the customer and believe we have resolved the issue with them. below is a copy/paste of an email between our store's General Manager and the customer. Please let me know what additional action is needed on our part. thank you.

   

  From: ************************* <***********************>
  Sent: Wednesday, January 18, 2023 10:26 PM
  To: ******************* <*************************************************************************;
  Subject: Re: Md Suppy
  
  Thank you ****,
  Your reaching out has restored my faith in Ace Hardware.   I have shopped Ace for many years and prefer Ace over the ************ and ******.  It usually takes about three weeks for Benchmade to turn around service.  Thank you again and blessings!
  
  Mark
  remain calm....it's a bad day, not a bad life.
  
  On Wed, Jan 18, 2023, 5:47 PM ******************* <*************************************************************************;wrote:
   Hello ******************** this is **** with Md Supply Ace Hardware, I wanted to take the time to apologize for your experience that you had here at our store. I hope that we're able to get your knife repaired, if not I am more than willing to replace it.  I hope after we resolve the issue that you continue shopping with us.  Here's all my contact information.
   Please don't hesitate to call me at the store, on my cell phone or email me. 
  
  
  *******************
  M&D Supply Ace Hardware - *********
  3714 ******
  *********, ** 77471
  OFFICE ************
  CELL ************ 
  *********************************

  Customer response

  01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩