ComplaintsforBrooks Homes, INC
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Complaint Details
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Initial Complaint
08/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1. No construction accounting 2. No backup paperwork for change orders; foundation and electrical extras. 3. No cabinet approval. Which gave us incorrect sink. Did not want to pay for changes or hold up timeline. Kept as is.4. Sink didn't fit in island under countertops. Took 2 weeks before I fixed island and coordinated countertop company to come finish install. 5. Zero communication. Passed around and ended up with someone but communication is still bad. 6. Asked multiple times for exterior doors and was ignored. Drywall got rained on multiple times. I bought and picked up exterior doors and still took a couple weeks to get installed. Still didn't seal off cracks around the door. 7. HVAC sub issue. Missing $4 fuse. I bought and had licensed AC guy startup my unit so I could get floors installed. Unnecessary delays. Flooring, AC 8. Asking for money up front for septic and flooring 9. Received lien in February for AC 10. Delays in sidewalk. Causing material increase after delaying two months. 11. Electrical wiring missing on front of house for uplights 12. Square footage off. Not per spec. 13. Never finished dirt work for grade around the house. Didn't bring in enough dirt for water runoff.Initial Complaint
06/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a newly built house from brooks homes, house is incomplete. Features on the plan and agreed upon were never installed. And have not been able to get a response when attempting communication.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.