Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Prior to leaving town for winter break, I received a solicitation from ***** Loan Company in Brownsville, Tx, by postal mail with a $500 check addressed to me enclosed. Upon returning after Christmas break, I received a letter from ***** Loan Company thanking for becoming a new customer and requesting me to fill out and mail back the additional information form enclosed. Additionally I received a follow up letter with a “summary of items discussed” and reminding me that the first payment of $88.75 was due within 30 days of when the $500 check was cashed. This is an absolute scam as I did not cash the check. In fact, I still have the check in my possession and it remains unsigned. Please help me prevent additional customers from being a victim to this similar scam.
Business response
01/09/2024
To Whom It May Concern,
From what I understand John ******** received two (2) solicitations from ***** Loan Company. The first solicitation on October 31, 2023 and the 2nd solicitation on December 12, 2023. If seems that the 2nd mail piece was cashed and/or deposited into an account. In order to determine if Mr. ******** did in fact NOT receive the advance of $500.00, we would have to have to ask for his drivers license, date of birth and his Texas drivers license.
Thank you,
Jaime *****, Jr.
Customer response
01/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
Regards,
The check is still in my possession! It’s still unsigned! I want proof, that I in fact, cashed this check.
Business response
02/21/2024
Attached is the check signed by Mr. ******** and the promissory note. I would like to explain the situation. Mr. ******** received two (2) solicitations, both were “live checks”, this is what it is referred to when the customer is solicited with an actual check. The check in question is the one that was signed.
If you have any further questions, please feel free to call or email me.
Thank you,
JPCustomer response
02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
Why is the transaction description left blank on the check? Was this check cashed or deposited at Texas State Bank?Why was the social security number not required to cash or deposit this check? It was conspicuously left blank as well.
Have you tried calling the home or work phone numbers on the check? I think you will be enlightened when you do.
Regards,John ********
Initial Complaint
09/14/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
REQUESTED TO BORROW CASH OF $64 FROM PARRA LOAN CO. USING A CURRENT LOAN. THE LOAN WHICH I HAVE BEEN PAYING OFF HAS AN OPTION TO BORROW AGAINST THE BALANCE. THE LOAN IS USED AS A ROTATING ACCOUNT TO GET A BETTER/HIGHER CREDIT SCORE TO APPLY FOR A HOUSE. THE CLERK NEVER!! MENTIONED OR DISCLOSED THE $350 CASH HANDELING FEE! I FOUND OUT BY THE RECEIPT/CONTRACT WHEN I LOOKED AT THE FEES. MY PREVIOUSE BALANCE JUMPED FROM $600 TO ALMOST $1000! I ASK THE BETTER BUSINESS BUREAU TO INVESTIGATE THIS MATTER. FOR ONE THING, I WAS NEVER MENTIONED ABOUT THE CASH HANDELING FEE OF $350. IF I WAS (IN WHICH I WAS NOT!) THIS CONTRACT WHOULD HAVE NOT BEEN MADE. "NEVER HAVE I EVER" WILL I TRUST THIS SOOO CALLED COMPANY. BUNCH OF LOAN SHARK RIP OFF ARTISTS!.... CONSUMER BE AWARE OF THIS ISSUE.Business response
10/18/2022
Parra Loan will reverse the contract made on September 7, 2022. In order to do that Mr. ****** will need to visit the office and return the amount of $61.81 that was given to him at the time and return his balance to the previous he had before renewing his contract. Parra Loan offer loans under Chapter 342 (F).
Thank you
Leticia ******
Branch Manager
Parra Loan Company
Parra Furniture and Appliance Center
744 E Washington St
Brownsville, Texas 78520
*******@parracorp.com
Office 956-546-3129
Cell ************
Have A Blessed Day!
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.