ComplaintsforHendrick Medical Plaza Brownwood
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Complaint Details
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Initial Complaint
09/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On June 9th 2023 at 0618 my son (****** **** ******) was born at Hendrick Medical Center Abilene TX, my wife and I were very excited with this being our first child. I filled out all paperwork that was required by the hospital for my sons birth certificate and social security card. After we had been home a few weeks we received his social security card, with the name ****** **** ****** on it. I figured that maybe the state had made an error. I called Hendrick Medical Center to order his birth certificate for pick up on 08/24/2023. I paid the $29.04 that is required to process and print the birth certificate. The birth certificate office reached out to me later that day (the 24th) to inform me that they did not have a baby born on June 9th with the name of ******, but told me they had one under the name of ******. After calling the birth certificate office and determining that somewhere there was an issue/misunderstanding. I called the lead birth registrar (*****) and she told me that she would be looking into it and fixing the problem she said filling for the new birth certificate could take up to 2 months to get back. While we were waiting my wife and I started looking for daycares with openings for when my wife and I had to return to work. Unfortunately we quickly learned that no daycare will allow you to register your child without a birth certificate and proper social security number. Of which we do not have due to a mistake by Hendricks Medical Center. On 09/11/2023 I called ***** (the lead birth registrar) to check on the progress of the birth certificate, she informed me at that time that her supervisor had made a mistake a 2nd time and they had to refile the birth certificate again, she informed me this time it could take anywhere from 2 weeks to 3 1/2 months. I am Active Duty AirForce stationed here in Abilene. Without a birth certificate and social security card I cannot register my child for health insurance. There’s more to tell but I ran outofcharactersBusiness response
09/25/2023
"We have spoken with this individual and will continue working directly with them."
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.