ComplaintsforTop Notch Construction
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Complaint Details
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Initial Complaint
09/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
***************** falsely represented the scope of time he intended to spend on my bathroom project. Shortly after starting the project he started to disappear. The original time frame was for two weeks and it has now been two months with no end in sight.****************** refuses to communicate. He only does so when he feels it is necessary and even then he only gives part of the story.After just two days on the job he stopped showing up as promised. After discovering he made a serious error in figuring the material and material costs he disappeared for over a week. After that I saw him a total of 4 days over 3 weeks. It has now been two weeks since I have seen him. The only communication he gives is to say he cannot predict when he will show up again. Even though he sends texts that state he intends on working the job, he will not commit to a time and has never responds to any queries by phone, text, or email.After accepting a check meant for a subcontractor he altered the Pay to the Order of line and cashed it. Under threat of prosecution he made some elaborate promises which would only have made the project possibly back on track, but then he once again disappeared. His project delays have cost me thousands. His false statements and broken promises have essentially shown how much he does not value me as a customer and that he has absolutely no consideration to my time and commitments. At this point he possesses almost $3000 (in addition to the original deposit) that should have been committed to material and installation. He has completed less than 50 per-cent of the work and shows no real intent to complete the job.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.