ComplaintsforAuberge of Burleson
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Complaint Details
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Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
About 4 months ago I reported seeing a ***** crawling out of the vent. The apartment sent out a pest control. I reported another 4 which pest control was sent out but each time the problem got worse. Management in the office stated they knew the problem was not from me but the neighbor. I reported seeing roaches crawling in the bed and on me while sleeping. I reported turning on my sons breathing machine and a ***** crawling out of the machine. I reported now being pregnant and both my son and I having asthma but the apartments said the only thing they can do is send out a pest control. This infestation is out of control the roaches are everywhere and in everything. Appliances drawers closets bedrooms laundry room and even kitchenBusiness response
09/05/2024
Please see below the details of the pest control treatment provided by ******* for unit #****: Services were carried out on the following dates in response to reports of pest sightings by resident ****** *******: 4/5/24, 6/28/24, 8/9/24, and 8/22/24, which included a specialized inspection and cleanout treatment.
Following Ms. ********* request, the unit located above hers was also inspected and treated. We were informed that there was no infestation or live activity found there.
The pest control company's representative sent us an email confirming that there was no longer any live activity. Additionally, he mentioned that most appliances can be cleaned and rarely need to be replaced in cases of low-level activity, such as this.Customer response
09/05/2024
Complaint: 22190384
I am rejecting this response because: the day I moved the roaches were still alive and running around there were so many in the water dispenser and the deep freezer that we could not take them. I have shown pictures to the apartment and video and they know they were still alive. I also have 2 witnesses that can contest to this action. Even after carefully packing I've killed 2 roaches in my new place that were seen trying to climb out of the drawer.
Regards,
****** ******* (******)Business response
09/30/2024
We pay and rely on a licensed professional vendor to assess and rectify any and all pest control concerns. Due to the resident moving out without notice; we were not able to ascertain or provide additional services if needed. We followed all protocol and actions outlined within the *** Lease Contract signed by our representative and the complainant.Customer response
09/30/2024
Complaint: 22190384
I am rejecting this response because:
Regards,
****** ******* (******)
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.