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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I dropped off my 14 month Cane Corso on July 5, 2023 for training. I did receive a few videos of my dog learning to sit and stay but that's something he already knew. I picked him up on July 19, 2023. My dog lost extreme amount of weight and was very dehydrated. His skin was very irritated and red. His paws were red and was very jittery. I contacted the facility and was told he didn't eat the first five days but that's normal because he was in a new environment. My dog didn't get the proper treatment there and didn't learn anything.
Business response
08/07/2023
A picture is worth a thousand 'social media,' posts
In other words see this skinny dog with the red sore skin all for yourself. Talk is cheap.
.vimeo.com/************/
Customer response
08/09/2023
Complaint: 20361126
I am rejecting this response because: The picture he sent in response is a picture that i sent to him after i got my dog home, bathe him and that's how he looked exposing sores all over his body.. This man needs to be prosecuted and shut down.
Regards,
***********************Business response
08/11/2023
Here's your dog with me the day before you picked him up?
Hope the photos come through
Customer response
08/13/2023
Complaint: 20361126
I am rejecting this response because: Attached are the actual pictures and condition of my dog when I got home the very same day from picking him up from Cappell Canine. An abused and defeated *************** who was roughly 30 lbs lighter than his previous self. I was told that he was bathed before I picked him up but he had a horrible smell and was very dirty. I got him home and gave him a bath and the amount of dirt and hair that came off of him was ridiculous. I did further research and found out that this company was once known as *********** and was in trouble for doing the same thing that he did to my dog. This guy needs to be shut down!!
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.