ComplaintsforExpo Home Improvement

• Initial Complaint

  08/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Relentless telephone calls from rotating phone numbers all from Home Improvement Expo based in **. The calls are all day long, almost without fail every hour from morning till night. They NEVER STOP, no matter what I try. If I dont answer, they call again, if I do answer and ask them to stop calling / remove me from call list, they call again. These people need to be fined out of existence, going to do my best to file a monetary claim against them via the *** for violating the do not call list. Others might try to do the same and maybe they will stop

  

  Business response

  08/23/2024

  Hi ***,
  
  Thank you for bringing this to our attention. We sincerely apologize for the frustration youve experienced with the repeated calls. We understand how disruptive this has been for you.
  
  After reviewing your concerns, we have taken immediate action to ensure that your number has been placed on our Do Not Call list. We want to assure you that you will no longer receive any further contact from Expo Home Improvement.
  
  Please know that we take matters like this very seriously, and we are committed to respecting the preferences of those who do not wish to be contacted. We are also reviewing our processes to prevent this from happening in the future.
  
  We truly regret any inconvenience this has caused and appreciate your patience as we work to resolve this. If you have any further concerns, please feel free to reach out to us directly at ************************************
  
  Thank you

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  After having purchased replacement windows I have experienced the very annoying problem of springs regularly breaking and the windows being unable to stay up. The most recent was on 7/11/24 and before that on 06/19/24 when 3 springs were replaced on 2 windows. My most recent calls to the company for a scheduled repair remain unanswered (7/11/24). I need this company to honor the warranty given when I purchased the windows instead of trying to duck me and do the repair. It makes me wonder about the quality of their products.

  Customer response

  07/22/2024

  The above complaint was resolved promptly and to my satisfaction by the company. Not only did they express concern over the fact that I had been on hold every time I called the service technician was friendly and did an excellent job.

  

  Business response

  07/24/2024

  Hello *******,
  
  Thank you for bringing your concerns to our attention. We understand the frustration of dealing with recurring issues, especially when communication delays occur.
  
  After receiving your complaint, our Director of Customer Experience, ******, promptly investigated the situation. We found that there were a few missed calls, and ****** quickly reached out to you and left a voicemail. Additionally, our Service Manager, *****, was informed and scheduled a service appointment to address the issues with your windows.
  
  The Service Manager visited your home on July 22nd and made the necessary repairs. We are pleased to hear that you are now satisfied with the resolution and appreciate your willingness to update the BBB review to reflect this.
  
  We take pride in standing by our warranties and making sure our products perform as expected. Your feedback is incredibly valuable to us, and we're committed to using this experience to improve our service and response times.
  
  Thank you for allowing us the chance to make things right. If you have any further concerns or need additional assistance, please feel free to reach out to us directly.
  
  Sincerely,
  **************

  Customer response

  07/24/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  07/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Subject: Complaint Against Expo Home Improvement for ****************** and Misrepresentation Complaint Description:I contracted with Expo Home Improvement on May 31, 2024, attracted by their claims of ethical standards. The contract focused on mold in the ceiling, my primary concern, yet it failed to specify whether the ceiling would be replaced or merely covered. Immediately after signing, within the contract cancellation period, I contacted the company, and they assured me the mold would be fully remediated.However, when the contractor arrived on July 5, the solution proposedto install a panel over a partially cut-out sectionwas insufficient for comprehensive mold removal. I was also informed that actual mold remediation would require a third party, not disclosed initially, which could incur additional costs.A customer advocate later offered to cover only 50% of these third-party costs, which I found unacceptable considering the $12,100 project fee. Additionally, I experienced poor communication with no updates on material shipments and broken promises regarding a callback for an itemized receipt necessary for insurance.Faced with these issues, I requested all further communications in writing. Despite this, Expo insisted on a 20% cancellation fee, which I dispute given the unclear contract terms and their initial failure to plan adequately for the mold issue as discussed.I am seeking a full cancellation without penalties and a total refund, urging Expo Home Improvement to improve their transparency and customer engagement. I can provide a copy of the contract if needed.

  

  Business response

  07/08/2024

  Hi ********,

  We sincerely apologize for the frustration and inconvenience you have experienced with Expo Home Improvement. Your satisfaction is very important to us, and we deeply regret that our services did not meet your expectations.
  
  While our contract did not include a full ceiling replacement or comprehensive mold treatment, we understand there may have been some confusion regarding the scope of work. To assist you, we sought out a qualified contractor to handle the mold remediation and offered to cover half the cost. Were sorry this solution didnt meet your expectations.
  
  We have thoroughly reviewed our records and listened to the phone calls but found no indication of a call requesting cancellation within the designated rescission period. However, we acknowledge your subsequent communications and the concerns you raised. Our intention is always to provide clear and transparent communication, and we regret that we did not meet this standard in your case.
  
  Regarding the itemized receipt, we emailed you to get information about your insurance company so we could work with them directly, as we cannot provide an itemized receipt ourselves.
  
  We are committed to learning from this experience and improving our services. We genuinely want to resolve this matter to your satisfaction and restore your confidence in us. Please reach out to our Director of ************** ******, on our Direct Customer Line at **************, or you can also email us at ************************************* We are here to assist you and hope to find a resolution that restores your confidence in our services.
  
  Thank you

  Customer response

  07/08/2024

  I am rejecting this response because:   Dear Dispute Resolution Department,
  Thank you for facilitating this process. Unfortunately, I must express that the response from Expo Home Improvement does not address my concerns, and I disagree with several points made therein. Therefore, the dispute has not been settled to my satisfaction.
  Request for Cancellation Misrecorded: Contrary to the company's claim, I did initiate a call within the designated rescission period. On this call, I explicitly stated that if the mold in my ceiling was not going to be fully remediated and replaced, I was not interested in moving forward with the services. I have a recording of this phone call as evidence, which I am willing to provide. This call was followed by me sending screenshots of the mold, which was not included in the contract, to ensure that the severity of the issue was understood.
  Mold Remediation and Additional Costs: The solution proposed by Expo Home Improvement to cover half the cost of mold remediation by a third-party provider was never part of our initial agreement. This suggestion was made post-contract and imposes unexpected additional costs on me, which is unacceptable. My initial agreement was under the impression that all necessary work, including comprehensive mold remediation, would be handled within the originally agreed cost.
  Itemized Receipt and Communication Issues: After scheduling the installation, I contacted the company to inquire about the status of my order and to request an itemized receipt, which was necessary for my insurance claim. I spoke with ****, who promised that someone from the finance department would follow up with me. After a week without any response, I repeated my request to the scheduler, which finally prompted an immediate call back. This incident is one of several that highlight the recurring communication failures I have experienced with Expo Home Improvement.
  Desired Resolution: Given these points, my position remains firm that I am seeking a discharge of any financial obligations to Expo Home Improvement without any cancellation fees. The contract's terms and the scope of work were not adhered to as per my understanding at the time of agreement, and the proposed post-agreement solutions were not satisfactory.
  Please find attached the recording of the call and the screenshots sent to the company. These documents substantiate my claim of initiating a cancellation request within the rescission period based on the inadequacy of the proposed mold remediation.
  I appreciate your continued support in resolving this matter and look forward to your guidance on the next steps.

  

  Business response

  07/12/2024

  Hello,
  
  Thank you for facilitating this process. We would like to address the recent response from Pavielle Britt and provide further clarification.
  
  Request for Cancellation:
  We have reviewed our records, including phone call recordings, and did not find any request for cancellation within the rescission period. However, we understand that the customer claims to have a recording of this request and is willing to provide it. We are open to reviewing any additional evidence to better understand their perspective.
  
  Mold Remediation and Additional Costs:
  Our contract did not include a full ceiling replacement or comprehensive mold treatment. To assist the customer, we sought out a qualified contractor and offered to cover half the cost of the additional mold remediation. We understand this was not part of the initial agreement, but it was proposed as a solution to address the customer's concerns. We regret that this solution was not satisfactory.
  
  Itemized Receipt and Communication Issues:
  Regarding the itemized receipt, we reached out to the customer to obtain information about their insurance company so we could work directly with them, as we cannot provide an itemized receipt ourselves. We acknowledge there were delays in communication and are taking steps to improve our responsiveness and clarity in future interactions.
  
  Resolution Efforts:
  Despite our efforts to resolve the issue, including the decision to waive the 20% cancellation fee, the customer remains unsatisfied. We have left a voicemail for them this morning and are awaiting further communication.
  
  We believe our actions demonstrate our commitment to resolving this matter fairly. While we cannot provide a full refund as requested, we are committed to learning from this experience and improving our services.
  
  Thank you for your attention to this matter.
  
  Best regards,
  
  *****************************
  Expo Home Improvement

  Customer response

  07/12/2024

  I have reviewed the business response and agreement to waive the 20% cancellation fee and accept this resolution. 

  Customer response

  07/13/2024

  I want to clarify as i accidentally accepted the business decision . I do not agree with the business previous correspondence. The latest response is the only response mentions waiving the cancellation fee. The contract also only mentions the 20% percent cancellation fee. It does not mention any additional costs , as no service has been provided. Mold remediation is not the correct term I should have used. Mold removal is exactly what I mentioned in my initial contact with the company and with my conversation with the sales rep and **** on June 3rd which is in the recession date of the contract that was signed in May 31st. Text messages that showed pictures of the mold were sent over because these were not included in the contract and I specifically stated if the mold would not be removed I do not wish to proceed. I understand that the company does not wish to provide a full refund. I do not wish to receive any services or communicate verbally with this company without a mediating party present. Since we are unable to reach an agreement , I am open to escalating this issue to an outside party if necessary. 

  Customer response

  07/13/2024

  Dear BBB, the contract also does not mention what the customers owes if they do not receive services. 
  

  Contract Excerpt on Cancellation:
  
  Late Cancellation: I understand that I have 3 business days to cancel this Agreement, as described on the first page of this Agreement. I understand that if I want to cancel this Agreement after those 3 days, Contractor does not have to allow that. I understand that if Contractor does let me cancel, however, I will have to pay to Contractor a late cancellation fee equal to 20% of this Agreements Contract Price for Contractors labor, administrative, and material costs.
  
  This section is crucial as it outlines the conditions and penalties associated with canceling the contract after the three-day rescission period. Heres a breakdown of this clause:
  
  Key Points:
  
  1.Three-Day Cancellation Period:
  The customer has the right to cancel the agreement within three business days without any penalty.
  2.Late Cancellation Fee:
  If the customer cancels the agreement after the three-day period and the contractor allows the cancellation, the customer is responsible for paying a late cancellation fee.
  The late cancellation fee is equal to 20% of the contract price, which covers the contractors labor, administrative, and material costs.
  
  Interpretation:
  
  If the services are not provided because the customer cancels after the three-day period, the customer is still responsible for the 20% late cancellation fee, assuming the contractor permits the cancellation.
  There is no explicit clause that states what the customer owes if the services are not provided due to reasons other than cancellation, such as failure to perform by the contractor. In the previous message by *****, he states that they (expo improvement) are offering to waive the 20% cancellation fee. 

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My experience with a tub-to-shower conversion with Expo installers I found through Angi (“highly rated, certified pros”), has been very unpleasant. See attached 3/17/24 letter to Toni *****, Director of Customer Experience, detailing my experience to that point. On 3/22/24, Toni & I spoke by phone. She said that she would talk to the owners about my experiences, to Eddie *** about scheduling Installer Ryan to come back out & clean the residue from my enclosure, & apologized for the negative Expo Home Improvement experiences that I’d had to date. On 3/28/24, Installer Ryan come to clean my shower enclosure. After, I ran errands, & returned to find spots on the glass doors. I used a paper towel to clean one of the doors, then took a picture of the second one. 4/1/24 - Eddie *** emailed & offered to replace both doors. FIRST REPLACEMENT APPT – 4/9/24 - Installer Ben arrived. He told me that there are 2 different sizes of glass doors that Expo uses for their shower enclosure. He had driven from Carrollton with the wrong sized doors. SECOND REPLACEMENT APPT– 4/16/24 – Ben arrived, took out my original glass doors & hung the first of two replacement doors. It was too short & swung in & out of the enclosure. BEN HAD AGAIN BEEN SENT FROM CARROLLTOWN TO COLLEGE STATION WITH THE WRONG SIZED DOORS. THIRD REPLACEMENT APPT – 4/26/24 – Ben arrived with correct sized doors & let me know he was initially given glass doors with scratches. This latest set was installed without incident, & Ben took the original spotted doors with him back to Carrollton. This should have been the end of the story with my Expo Home Improvement tub-to-shower conversion, but it’s not. I was standing in my shower on about Sat, 5/25/24, when I turned off the water & saw that the shower door was open about an inch, & water had sprayed onto the floor. It is only the inside door that does not close (at the wall adjacent to the faucet). I am not able to attach a short video to this complaint.

  

  Business response

  05/30/2024

  Hi *****,
  
  Thank you for taking the time to provide such detailed feedback regarding your tub-to-shower conversion project. We are saddened to hear that aspects of the project did not meet your expectations and appreciate your patience as we work to address these issues. I want to acknowledge your detailed letter to Toni and know that is was received and we do take your concerns very seriously.
  
  Since leaving this review, Nicole, our Manager of Customer Experience, has attempted to reach you and has left a voicemail as we want to find a resolution together. Being unsuccessful at reaching you, she will continue to try and contact you. Please feel free to call us back at your earliest convenience as we truly want to listen to all your concerns, learn from this experience, and find a resolution that will meet your expectations.
  
  We are committed to resolving the issues with your installation and ensuring your satisfaction with the final result. Your experience is important to us, and we want to make things right.
  
  Thank you for your understanding and cooperation.
  
  Sincerely,
  Omero *********

  Customer response

  05/30/2024

  I am rejecting this response because:   I spoke to Nicole yesterday. She said she would reach out to her team and contact me again. I did receive a voicemail from Nicole at about 11:00 AM today, and plan to return her call sometime tomorrow. 

  

  Business response

  06/05/2024

  Hi *****,

  Thank you for discussing your tub-to-shower conversion project with Nicole. We appreciate your patience and your willingness to share your concerns.

  We understand that you are requesting a full refund and have chosen not to pursue resolution through our warranty. Please know that we genuinely want to find a solution and ensure your satisfaction with the final outcome.

  We have made several attempts to address your concerns within the terms of our contract and warranty. While it’s unfortunate we haven’t reached an agreement, our dedication to resolving the issues remains strong.

  We remain open to finding a mutually agreeable solution and truly want to resolve this matter to your satisfaction.

  Best regards,

  Omero *.

  Customer response

  06/05/2024

  I am rejecting this response because:   While Expo installers have resolved issues during 5 post-installation appointments, each resolution has resulted in a new issue as a result of the Expo installer’s actions. 
  I paid for a professional tub-to-shower conversion to be completed on February 14, 2024. What occurred on that date does not conform with Expo’s guidelines - using the shower head was not explained, my question was not answered by the installer as he didn’t understand when I asked, “How are the bars attached to the doors (screwed on or with adhesive)?”; 2 days later, I saw that one shelf was attached with an excessive slope, and after it was corrected , that there appeared to be adhesive - that hadn’t been cleaned off - all around the top and sides of the enclosure. 
  The “warranty work” to date has been a different installer coming to my home to fix the issue - 5 times so far - made by a previous installer, or a warehouse employee. 
  The latest issue - shower door not staying closed - is the first true warranty issue.
  Expo installers have inconvenienced me - and caused me to reschedule other appointments to accommodate another Expo visit - 5 times so far, each trip to my home has resulted in the installer creating, or not correcting, a new issue, and I have no reason to believe anything would be different if I again agreed to have an Expo installer into my home.

  The work was not professionally done - per my contract - and the door installed in April appears to have a defect. 

  Customer response

  06/23/2024

  This complaint can be closed. 
  

  Expo Home Improvement and I have agreed to a partial refund of the monies I paid them. As I understand it, ‘the check is in the mail’ from GreenSky. 
  

  I was also very pleasantly surprised when (Expo’s Service Manager, I believe) Eddie *** decided to drive 3 hours from Expo’s Carrollton office, to my home in College Station last week, to repair a couple remaining issues that I thought I would have to fix myself. 
  

  After all my problematic interactions with Expo, I reacted to Eddie’s visit with skepticism, which I regret. At the finish line, he provided the 5-Star customer service experience that had been lacking. 
  

  After Eddie’s ‘above and beyond the call of duty’ actions, I am now very pleased that I chose Expo Home Improvement for my tub-to-shower conversion. 

• Initial Complaint

  04/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: 1/15/2024-1/27/2024 The business provided remodeling of two bathrooms. There were cosmetic issues with the remodeling. I think the goal of remodeling two bathrooms in two days was a tall order. The total remodel actually took three and a half days. There was some anxiety and sense of being overworked and stressed over the time restraints by the installers of the remodel.I did voice the cosmetic issues that were incurred to the bathrooms, hallways and ceiling to multiple ExpoHome employees and the majority of issues were addressed with subsequent visits. However, the shower head issue of an incorrect ordering and request for exchange were discussed although never completed. Also, the front door was never cleaned adequately after the remodel. I did request that a hold be placed on the payment of services by the financing arm until all was replaced, repaired, cleaned and exchanged although that did not occur. Apparently, the finance company is a corporate arm of the ******************** so all appears to be pressurized and timely in the exchange of funds which is very disappointing. To future purchasers of ExpoHome remodels, I would suggest that one be very specific in what one purchases and the expected outcome in time and appearance of the remodel. If one gets a bad feeling at any level of the transaction, run away as if your hair is on fire!

  

  Business response

  05/03/2024

  Hi *****,
  

  Thank you for bringing this to our attention so we can service your project that we previously installed. 
  
  Upon receiving your review, I informed our Director of Customer Experience, ****, of your concerns and she notified me that she has been in contact with you and have both agreed to you sharing pictures of the items needing to be addressed.
  
  We understand that delays can be inconvenient and we are investigating internally to better understand the situation. We value your feedback and are committed to resolving any issues with your shower installation project. If you have any questions or concerns in the meantime, please feel free to reach out.
  
  Sincerely,

  
  *****************************

  Customer response

  05/05/2024

  I am rejecting this response because:   the business is in process of rectifying the problem.   ****, from the business, has contacted me and seems to be actively working to resolve the issues mentioned in the complaint although the issues have not been resolved as of yet.

  

  Business response

  05/22/2024

  Hi *****,

  We appreciate your patience and the opportunity to resolve the issues with your remodel projects. We are pleased to hear from you today via phone call and that your issues have been resolved to your satisfaction. We take pride in our commitment to quality and customer satisfaction, and we appreciate the opportunity to make things right.
  
  If you need any further assistance or have additional feedback, please feel free to contact us.
  
  Best regards,

  *****************************

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ExpoHome did my Shower room renovation in Feb 2024. At the beginning of the business engagement, its salesperson was very friendly and tried hard to win the business. However, once you have paid in full for the job, the company starts acting sloppy in scheduling the actual job.Since the renovation finished on 2/28, I found quite a few issues with the installation. Poor caulking, damaged pony wall, chips on the wall, etc. You name it. I contacted the ExpoHome customer care team by email, call, and text at least six times in four weeks, They have never once confirmed whether they will come and fix the problem, and never contacted me proactively. Just "We have submitted your pictures and requests" WITHOUT ANY TIMELINE. It makes me think all "10-year warranty" and "we care about our customers" slogans are just going through the motions. No actions or remedies have been implemented so far.I was expecting better service with the heftier price tag. Learned a ****** here. Very disappointed with the service I received.

  

  Business response

  09/12/2024

  Hi Sheng **** **,

  Thank you for taking the time to share your experience with us. Im truly sorry to hear about the issues youve encountered following your shower renovation and the frustrations you've faced while trying to get them resolved.
  

  I want to assure you that we take your concerns seriously. Upon receiving your review, I shared your feedback with both our production team and our Director of ************** ******. ****** will be reaching out to you soon to discuss the next steps and provide a timeline for addressing the issues you've highlighted.
  

  We genuinely care about your satisfaction and are committed to making this right. Thank you for your patience, and we appreciate the opportunity to improve your experience.

  Best,
  ***** *. 

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had our 2 bathrooms remodeled and finally completed sometime Sept or October 2022. One of the bathroom has a shower floor of onyx and I noticed that the floor shower has discolored. I am the only one cleaning the bathroom and I only used the cleaning products that are suggested by your company. I paid quite amount of money for the bathroom and I am disappointed that is discolored in just a matter of over a year. I would like to have it replaced of repaired. Please let me know what next to be done. Thank you!

  

  Business response

  03/22/2024

  Hello *****,

  Thank you for bringing this to our attention so we can service your project that we previously installed. Once I saw your review, I immediately reached out to our Director of Customer Experience, ****, and the manager of our ********* project team, ******, to inform them of your dissatisfaction of the discoloration of the onyx product. Since then, I know ****** has reached out to contact you to service your shower and make this right. We strive to keep our loyal customers happy and this is no different. ****** has let me know that she left you a voicemail to inform you that your onyx product has a lifetime warranty and we want to make sure that any issues or discoloration are taken care of to your satisfaction. In the future, please know that we are always here to service your project and you can contact the ********* team directly at any time. Their phone number is: ************. I want to assure you that we will work with you through completion to fixing this problem for you. Thank you for being an Expo Home customer!

  Thank you,

  ***************************

  Senior Brand Manager

• Initial Complaint

  03/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Oct 2023 Expo Home was to replace my wooden patio doors with wooden doors. My home owners association required this to be in uniform with the other units. My doors description has open doors with three hinges on each side to open or close and easy access to my storage.The door they installed was a vital door one small entrance and two windows. Definitely was not a patio door. The installer knew that it wasnt ************** but they installed it any way. I paid expo home $5,500. I requested my money back and that when all communication cease. Upfront I paid $5,500 when the job was finished I was to pay them remainder $5,500, total $11,000. I want my money back

  

  Business response

  03/22/2024

  Hello ****************,

  Thank you for bringing this issue to our attention so that we can get a resolution for you. Once I received this review, I immediately brought your concern to our Director of Customer Experience, ****. I know since then she has reached out to you via phone call and worked with you to find a resolution. **** informed me that we will be giving you a full refund of $5,500.00 upon signing a release form for us that we are sending your way. We hope that in giving the full refund, you are pleased with how we have handled your concern. We are a company that strives to continuously improve it's processes and communication to better our customers' experiences. Thank you again for bringing this to us and allowing us to come to an agreement together.

  Thank you,

  ***************************

  Senior Brand Manager

  Customer response

  03/23/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  paid ****** for new shower install. Install was complete on time. 5 day later had another contractor come to install new shower sliding glass door and come to find out the shower wall are not squared/plum. the bottom width of the shower walls is shorter than the top width of the shower walls. Called their warranty department and got a clerk that said someone will get back to me but no response yet. If a resolution arises I will let everyone know.

  Customer response

  03/15/2024

  the complaint has been resolved. please closed out the complaint

• Initial Complaint

  02/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up for a shower replacement and 8 + weeks have passed and the project hasnt started and after calling more than once I still dont have an answer except waiting on materials! No date has been given just keep saying in two weeks! As a disabled veteran I need this projected done or I wouldnt have even explored the possibility of replacing my tube/shower with a walk in shower!

  

  Business response

  02/20/2024

  Hi *****,

  Thank you for reaching out and sharing this with us. We understand your frustration at the delay and appreciate you bringing this to our attention.
  
  Upon receiving your review, I informed our Director of Customer Experience, ****, of your concerns and she notified me that your project is being delivered to our warehouse this week and that our Product Manager, ******, called you to attempt to schedule an installation date.
  
  We understand that delays can be inconvenient and we are investigating internally to better understand the situation. We appreciate your feedback and are excited to install your new shower project. If you have any questions or concerns in the meantime, please feel free to reach out.
  
  Sincerely,
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩