ComplaintsforLonghorn Commercial Roofing, LLC
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am filing this complaint against Longhorn Commercial Roofing for their gross negligence and blatant disregard for resolving serious roofing defects at *****************************************Persistent Leaks: Numerous tenants have reported leaks, with issues persisting from December 2022 through today. These leaks have caused significant damage and disruption.2.Building inspections conducted by *************** have uncovered numerous locations with visible leaks throughout the common areas and vacant spaces. This is a direct result of the substandard work performed by Longhorn Commercial Roofing.3.Consistent Lack of Response: Despite nearly two years of continuous communication, Longhorn Roofing representatives have been inconsistent, unresponsive, and utterly incapable of providing an acceptable final resolution.The extent of these defects is so severe that we had to seek independent, impartial assessments. Every report has confirmed that Longhorn Commercial Roofing is at fault and bears full responsibility for these issues. Even after engaging ******************, the manufacturer, at Longhorn's suggestion, the verdict was clear: the contractor failed in their obligations.We have repeatedly provided Longhorn Commercial Roofing with irrefutable evidence, including detailed communications, photo documentation, and the original Construction Contract dated October 11, 2022. In addition to this, Longhorn requested to do their own inspection and found over 20 emergency defects and proposed to correct ONLY the active leaks, but completely disregarded the overall issue. This is the 3rd round of open laps to be patch repaired with no certainty that the bad roof install will be corrected.We are in the process of engaging a third-party contractor to correct all defects at Longhorn Commercial Roofings expense.We request that Longhorn Commercial Roofing be held accountable for their gross negligence and compel them to address these issues immediately.
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Contact Information
1550 E Henderson St Ste 2
Cleburne, TX 76031-5259
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.