ComplaintsforTexan Mobile Home Repair and remodeling
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Complaint Details
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Initial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
***** ****** **** ****** referred this contractor to me to do repairs on my manufactured home. owner is *** *******. First spoke with *** ******* on July 13. Asked him for quote for recoating my roof as well as any repairs to my AC ductwork under the house. He told me he would do all the work for $900.00. He said he would send a written quote before any work started and also give me a written receipt upon completion. He guaranteed a 7-year warranty. I told him that my roof had to be treated with care as it was an old house. He agreed to take care. My roommate ***** and I came home on July 21 to find 2 young Caucasian men on top of my house. One worker- (whom I'll call "Tall") was pressure washing while his companion (whom I'll call 'short") was applying the coating. Both were stomping about on the roof. I told them to stop, and I called ***. He apologized and said he forgot to them them about the roof. I let them continue. Tall admitted that this was the first coating job he had ever done. Short confessed he was a carpenter by trade and that *** had called him the night before and asked them to do my job. Short said it was the 6th roof he had ever coated. After awhile they claimed they were done. I climbed up the ladder and told then they were far from done. Tall went and sat in his truck and smoked while Short went back to work. I look out the window to see Short swinging the roller in a huge arc to get to the roof. He slung paint on my siding, deck and shed as well as all over the lawn. I came out as he said he was done, He pointed out that Tall had done 4 repairs to my AC ductwork. I paid them but they didnt offer any receipt. They drove off and I took pictures and sent them to ***, that is where the texting starts. I managed to get under my house today. No repairs are visible to the AC ductwork. Hurt my back getting under there. I texted Mr ******* 14 times from 7/21 thru 9/18. He replied 3 times. He promised to fix the problem but never did.Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid them 2200.00 dollars to put skirting on my brand new mobile home it’s falling offf missing pieces and they covered my only outside spigot with skirting so we have no outside water access they also cut out a horrible hole in the skirting to let my air conditioner drainage out skirting is buckling and falling off will not return phone calls or textInitial Complaint
12/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We recently had our roof repaired. Three out of four ventenilation vents were reinstalled, the fourth one was mistakenly covered over. Two of the vents that were reinstalled leaked less than 24 hours after the repair was finished and it rained less than a quarter of an inch. One of the two leaking vents was over an area where we had food stored. Some of the food that was stored there had to be thrown out due to water damage. I called the number of the person we hired and I stated that I wanted to contact the person who was in charge of the repair work done on our roof. The person that we had hired I spoke on the phone with said they would contact the person who was in charge of the repair work done on our roof. I repeated my request that I wanted direct contact with the person in charge of the repair work done on our roof. Rinse and repeat, rinse and repeat and rinse and repeat. The very rude person I spoke with repeatedly refused to give me contadt information for the person in charge of our roof repair and instead contacted the person who had arranged to have the roof repaired to complain about me wanting to contact the individual that was on site in charge of and doing the roof repair. We have two bathrooms and a kitchen/pantry I would like to have redone. I will not be using this company to do so.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.