ComplaintsforCleveland Recycling Inc.
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Complaint Details
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Initial Complaint
11/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Arrived at scrap yard with only one item which I had weighed not only at my own house but at a cat scale from a truck stop. The wait was wrong by several pounds and was given number two copper instead of number one copper for bear stripped welding leads and was told it was the size that would give me number oneBusiness response
11/12/2024
Hello ******. Looking at the attached photo of the copper wire, the reason it was purchased as Copper #2 is because the gauge of the wire strands were too thin to be classifie as Copper #1. Copper wire known as "Angel ***** or "Hair Wire" is purchased as Copper #2. Also, the terminal(s) were left on the wire. As far as the weight, our scale is cleaned and calibrated every morning. To assure accuracy, we also have a numbered a weight at our yard that customers can use to verify both weight's match. That being said, If you'd like to come to the yard and ask for the manager, we can explain further and do our best to resolve this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.