ComplaintsforAlta Mere Dallas
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Complaint Details
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Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business is refusing to honor the Lifetime Warranty associated with the Window Tint stating that since the installer did not use approved materials that they would not approve replacement. The Warranty does not indicate that only approved materials would be covered. Since the installation was done by an ******** vendor, this Warranty should be valid regardless of what materials were used.Business response
02/15/2024
His warranty issue is with a location that has been closed for years. The warranty offered was a manufacturer's on the product. In an attempt to.help him file a potential claim I referred him to our corporate office so they could review the claim help him resolve the issue.
I took a picture of the complaint and forwarded to our corporate warranty department.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.