ComplaintsforAAMCO Transmissions & Total Car Care - Dallas
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Complaint Details
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Initial Complaint
12/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I took my car to AAMCO Transmission to get it fixed I already had the diagnostic of my car on what needed to be fixed which was the ignition coils and the spark plugs I called AAMCO before taking my car up there and they told me the job will only take a couple of hours, I dropped my car off in the morning so that I can get it back by the evening when I called back a couple hours later they still havent even checked my car to make a long story short my car stay at their establishment for 3 days Just sitting in the parking lot when I finally got my car it drove the exact same as when I dropped it off I called them to let them know and kept lying saying that they fixed it. I took my car to another repair shop called A1 quality located in ********** they fixed my car in a couple of hours they told me that there was nothing changed at all and gave me all the old parts so I can show as evidence that they didnt fixed anything!Business response
01/08/2024
I remember this customer very well.
They originally came to ** from another auto repair shop stating that the previous business didn't resolve their issue & just took their money (so they froze their credit to stop the charges).
They're just trying to get free repairs.
They even tried to file a dispute with the finance company stating that services were not delivered (like at the previous repair shop they took their car too).
Unfortunately for them, we had proof of work being completed & the finance company sided with us & didn't cancel the charge.
This guy expects a ****** Maxima (nissans are not good cars IMO BTW) that has multiple issues when he brought it to us to be fixed with a few $100; completely unreasonable.We have receipts for the parts we bought & proof of completed work.
We told him he needed to get the misfire corrected before we could determine if it was a transmission issue or not.
He's the only major complaint we've had in the last 2 years; nothing to worry about.
Customer response
01/10/2024
I Reject! I paid Off my last bill that I had and I have the receipts for that. I also have the spark plugs that they claim to have changed but didnt so I dont know what theyre talking about they have a proof that theyve completed the job the auto shop I went to afterwards said they will be a witness that nothing was changed or fixed I will also screenshot all of the complaints they have received in the past year ripping other people off and taking their money without fixing their cars.Customer response
01/12/2024
I am rejecting this response because: I Reject! I paid Off my last bill that I had and I have the receipts for that. I also have the spark plugs that they claim to have changed but didnt so I dont know what theyre talking about they have a proof that theyve completed the job the auto shop I went to afterwards said they will be a witness that nothing was changed or fixed I will also screenshot all of the complaints they have received in the past year ripping other people off and taking their money without fixing their cars.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.