ComplaintsforWalnut Hill Wrecker
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was towed and I paid my fees and when I went to get my car it was inoperable. The following pictures show my flat tire and also show the additional damage incurred by your company. The vehicle should have never been towed since it was not impeding traffic.I can only assume the wrong vehicle was towed since your report shows the call was for a vehicle at the ** 35/635 split. My vehicle was west bound on 635 / **** Exit 28 over a mile difference and can be verified by my ride that picked me up. I can be reached at ************. I've also attached additional pictures of the damages incurred.Business response
02/22/2023
The vehicle was towed at the request of the ************************ who was on scene at the time of the tow. The **************** determined that the vehicle was a traffic hazard, not our company. While I do know why the vehicle owner left the vehicle on the side of the road, it seems it was probably inoperable or he would have continued to drive it. The damages to the vehicle are listed on the Sheriff's tow request sheet. The owner of the vehicle has never contacted our office to report any damages.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.