ComplaintsforThe Tom Joyner Foundation, Inc.
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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Me and my sister purchased a cruise through *** Joyner Fantastic Voyage. My sister is in the hospital, so we cant make the trip. I simply need to cancel this trip before I can submit a claim to my insurance. They refuse to give me the written information and cancellation forms I need. I have been calling them since April 9, 2024. I spoke to a Jaynae this morning. She said she would send me information. I checked email she sent me an email that said go to Outlook. I went to Outlook nothing is there.Business response
04/22/2024
I'm unclear why a complaint was filed. In talking with the passenger, she indicated that her sister was ill and they would not be able to make the trip and that they needed a cancellation letter to support their claim with their travel insurance carrier. This happens periodically during the cruise sales cycle and we're happy to oblige. But as I, and the **************** Representative, explained, we must have a writing indicating that the passenger wishes to cancel, which had not yet been provided. The Complainant responded with an email indicating her desire to cancel and I've provided her with a cancellation letter. I believe that the issue is resolved to everyone's satisfaction.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.