Customer ReviewsforBGASC, LLC

They cancelled a purchase because the bill to was different than the ship to, after I sent an email to this effect. They replied and said it was fine. They said it would ship on 9/20. After 2 weeks I called to find out where ny order was. They said they cancelled it on 9/20 and never told me about it. They said the only way I can get my m9ney back is to dispute it with my bank! So I will have to change my account number, get new cards, contact all the companies that I have auto withdrawals with and order new checks. This is ridiculous. They were fine taking my money but they won't give it back. This is a *************** I'd give them 0 stars if possible.

I would give negative -5 start if I could. All their gold is well over market price. I receive emails multiple times a day offering me a discount but the discounts never work. I bought an OZ of gold and paid extra for 3 day shipping. It has been almost 2 weeks and I still have not received my package. I have called the company and told them to cancel my order and refund my money. They will not do it. They no longer respond to my emails. When I call I am placed on hold and hung up on. DO NOT BUU FROM THIS COMPANY. I wish I never purchased from them and I will probably never see my money or gold again.

I was scammed out of money and when I called customer support I was yelled at. Talked down to and talked over. When I asked for a supervisor I was hung up on. Its been over a week and they still will not give me back my money. I never received anything. DO NOT USE BGASC

I bought gold from this company last year. This was the first time for me buying from any gold company, so I was a little nervous. I called them to make sure they were legit and they seemed very professional and prompt. I received my order within a couple days and it was secured very well and I needed to sign for it. The certificates that came with it will help for when I want to resell. I would recommend using this company.

Damaged, Returned, Damaged, Returned, Damaged, Returned. This is the summary of the experience I had with BGASC. The first order, packaging was as if they just threw the coins in a box not even packed nor protected! 3 coin capsules were damaged. I returned all 3 coins for exchange. The replacement order had a "special handling" note and was promised better coins and handling. All 3 coins were damaged again. What was the special handling?!? I have no idea! I returned for a SECOND TIME for exchange. Again I was promised "Special Handling". All coins were damaged again!!! At this point I asked for a manager. The "customer service manager" told me the only thing they can do is return and refund as "they don't have any replacements". The manager said they will expedite the refund. I looked on their website and they had 145 coins in their inventory!!! This manager is a HUGE LIAR!!! I have returned the coins for a THIRD TIME and BGASC has refused to refund money as of yet! How is that for EXPEDITED SERVICE!?! THIS BGASC COMPANY DOESN'T HAVE COMPETENT SHIPPERS/PACKERS WHO KNOW HOW TO PACK SECURELY!!! THE MANAGER IS NOT COMPETENT EITHER AND HAD DONE NOTHING EVEN AFTER 50 EMAILS!!! STAY AWAY AS YOU WILL NEVER GET YOUR ORDER WITHOUT IT BEING DAMAGED!!! THIS BGASC COMPANY IS A HUGE SCAM!!! STAY...AWAY!!!!!!!!BGASC ARE SCAMMERS!

It is now 01/23/2024 and I am dealing with the same thing ZYD on here has gone through. I am waiting to see what happens. I have been dealing with BGASC since before the Take Over. I have never had bad dealings with them till now. I am waiting to see how BGASC handles it. They OWE me Silver or a Full REFUND! I don't want to go into details until I see if they will make things right. BGASC is responsible for the Product until it is in my hands. I have all documentation and copies of Email Conversations Between Myself and BGASC! The money has been taken out of my account and I still do not have my Silver 3 weeks passed the time I was supposed to get it.

BGASC is always easy to work with and is one of the better precious metal's companies in the market space.

One of the best in the business. Low costs over spot and quick shipping with one of the most diverse ways to pay. Definitely a worth being a long term repeat customer!

Great service. No issues. Fast shipping. Will continue to buy from.

5 stars 03/10/2023 Great customer service, and reasonable pricing. Highly recommended. I have purchased a variety of coins and other merchandise from BGASC and I have no complaints .