ComplaintsforCity 2 City Hauling LLC
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Complaint Details
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Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Through a ******** marketplace posting I found this business advertising various materials (dirt) for sale/delivery to home. I requested "screened top soil delivered to Lewisville" pricing, we agreed on a price of $780 and I added the caveat if this is "good quality top soil". He indicated yes this is good quality and sent a picture the next day, I couldn't tell much from the picture but nothing was visibly wrong. I let him know that this would be spread over my lawn to improve the soil and plant new grass seed. He indicated "this soil will do the job it's good quality for that". The delivery occurred Saturday 9/23/23 and looked ok. As I started to load the dirt into wheel ****** to move to the desired locations in my yard I began to notice various trash/debris in the dirt (glass, broken tiles, metal, large rocks/concrete).I messaged the company again inquiring "How much gravel and broken glass is typically expected in good quality screened top soil. So far I'm at half a bucket..." He replied "None can you send me a picture" I sent several photos of the trash found and the excessive amount of effort it would take for me to manually screen the hazards out of the soil. He provided the company information from which he procured the top soil (******* *************** I requested that he or his supplier come and remove the delivered materials as 1) it is not what I asked for/paid for, 2) contains hazards. At no point have they offered to do so or to provide a refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.